Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 FE 128GB (Unlocked) - Jet Black
Average customer rating
4.7
(2,226 Reviews)
Rating breakdown 2,226 reviews
5 Stars
1,721
4 Stars
402
3 Stars
65
2 Stars
25
1 Star
13
71%of customers recommend this product.
(
12 out of
17)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 FE 128GB (Unlocked) - Jet Black
Customer Rating
4
A16 to the S25 FE
on March 19, 2026
Posted by: AcE5661
[This review was collected as part of a promotion.] When I updated my phone to the S25, I honestly thought it would be bigger then the a16 was. It's not. Im not personally impressed. It functions no different the the a16, same size and features. I use my phone for EVERYTHING. So being not impressed is kinda disappointing. I could have kept the a16, paid off, and just added extra gb storage.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Love my samsung
on March 20, 2026
Posted by: Grumpe
[This review was collected as part of a promotion.] I love the interface of the phone is and playing games on it is really good. But it over gets and drains so much power really quickly. The camera quality is very important to me and it is really meeting up to my expectations. That's all I have to say.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
This product was easily hacked and my info was sto
on March 22, 2026
Posted by: Love2Shop
[This review was collected as part of a promotion.] Galaxy ai made it possible for my info to get hacked and stolen multiple times
Value
2
Response from Samsung USBy R&R Team, March 23, 2026
Hello Love2Shop, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 FE with us. We know how important the security of your device is to you every day. We have provided a link to the Samsung Support Team to help you troubleshoot and resolve any potential security threats you are experiencing with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Facebook
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
I am pleased
on March 22, 2026
Posted by: Daisygoat
[This review was collected as part of a promotion.] I am pleased with my new phone. I have had it about a week and can use it well. My other phone was getting older. The S25fe types easily, has a clear screen, and my games move smoothly. I use my phone for Facebook, texting, games, email, internet searches and pictures of course. It meets all my needs.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Good Features
on March 22, 2026
Posted by: Orlando8385
Expertise:Intermediate
This is a great phone overall! Very smooth and pretty powerfully but during gaming sessions I notice a delay and messes it up either audio being delayed or gameplay but still a great phone for a lot reasons to.
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is easy to use
on March 22, 2026
Posted by: Pattaline
[This review was collected as part of a promotion.] The Samsung Galaxy S25 FE is the ultimate work-life hybrid. For my 50/50 routine, its 6.7-inch display and Split Screen View make multitasking between emails and Slack seamless. Samsung DeX is the standout for work, turning your phone into a desktop for heavy document editing.
The 4,900 mAh battery ensures I won't hit 0% during late-afternoon meetings, while 45W fast charging provides quick mid-day boosts. While the camera zoom isn't "Ultra" level, the AI-powered document scanner is a professional lifesaver. It’s a high-performance powerhouse that respects your budget.
The 4,900 mAh battery ensures I won't hit 0% during late-afternoon meetings, while 45W fast charging provides quick mid-day boosts. While the camera zoom isn't "Ultra" level, the AI-powered document scanner is a professional lifesaver. It’s a high-performance powerhouse that respects your budget.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
This phone has poor battery and signal quality!!
on March 23, 2026
Posted by: Halfer
[This review was collected as part of a promotion.] Phone does not charge very rapidly nor sows it hold charge for totality of 12 hr period wothout need a charge. It also has screen freezing issues, poor signal function even if shows good signal at that moment. Randomly loses signal totally randomly with the only fix I've seen as of yet is to restart phone which is not recommended if say FILING TAXES!!...I will b swapping for my S23 back . This phone is not worthy of price tag..
Value
3
Response from Samsung USBy R&R Team, March 23, 2026
Hi Halfer, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 FE with us. We know how frustrating it can be when your device is not operating as intended or expected. We have provided links to articles to help you troubleshoot the connectivity of your device, as well as resolve the experience when the device is freezing, and maximize the battery life of your device. We have also provided a link to the Samsung Support Team to offer additional assistance if you continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
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Written by a customer while visiting Samsung US
Customer Rating
2
Not the greatest, but it will do for the price.
on March 24, 2026
Posted by: Bill1982
[This review was collected as part of a promotion.] I’m not too happy with my Galaxy FE overall. The performance has been pretty slow, especially over time, and it doesn’t feel as smooth as it should for everyday use. The picture quality has also noticeably gotten worse, which is disappointing since the camera was one of the reasons I picked it in the first place. On top of that, the camera lens broke just a few weeks after I got the device, which really shouldn’t happen with normal use.
That said, considering the price I paid for it, I can’t be too mad. It gets the job done for basic things, but it definitely hasn’t held up as well as I expected.
Value
2
Response from Samsung USBy R&R Team, March 25, 2026
Hello Bill1982, we appreciate you sharing your experience of your Samsung Galaxy S25 FE with us. We completely understand how frustrating it can be when your device is not operating as intended or expected. We have provided links to articles to help you adjust the refresh rate and maximize the speed of your device. We have also shared a link to an article to help you with the different camera settings and features for the best photos and videos possible on your device. We have lastly, provided a link ot the Samsung Support Team to assist you if you are seeking a repair to the camera lens of your device. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US