Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 FE 128GB (Unlocked) - Jet Black
Average customer rating
4.7
(2,216 Reviews)
Rating breakdown 2,216 reviews
5 Stars
1,714
4 Stars
399
3 Stars
64
2 Stars
25
1 Star
14
71%of customers recommend this product.
(
12 out of
17)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 FE 128GB (Unlocked) - Jet Black
Customer Rating
5
Love this phone
on June 2, 2026
Posted by: TooTall
[This review was collected as part of a promotion.] This phone is sleek, fast and very dependable. Holds a lot of memory and Samsung AI is awesome, you can do just about anything with it! Screen is great and the phone is thin with a pretty good screen size. Finger print and facial recognition or password or pin to lock and unlock. It's very fast downloading apps and files in seconds.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Meh............
on June 2, 2026
Posted by: TwistNasty
[This review was collected as part of a promotion.] It's an amazing phone, I mean it's a galaxy so you kinda get accustomed to the best there is. That being said ... This is my least favorite phone.. or maybe I just need help from a professional to properly set it up cuz do far I like my s24 better than this s25 yes it's got more options .. but figuring out everything is very complicated and it's hard to find what you want because there's so many options... It's like playing where's waldo when looking for something specific... Other than that I love the phone
Value
3
Response from Samsung USBy R&R Team, June 3, 2026
Hello there, we appreciate you sharing your feedback on your Samsung Galaxy S25 FE. We completely understand upgrading to a new device can come with a learning curve and cause frustration as you explore your device, and work to align the settings to your preferences. We have provided a link to the complete manual to assist you in the exploration and alignment of your device. We have also shared a link to the Samsung Support Team to assist you any time you have questions about your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Highly Customizable and Secure–Great OverallPhone
on June 2, 2026
Posted by: Samsunglover
[This review was collected as part of a promotion.] I’ve been using the Samsung Galaxy S25, and overall I’m really impressed. One of the best things about this phone is the personalization. You can customize just about everything—from themes and icons to the lock screen and widgets—which makes the phone feel unique to you.
The security features are also a huge plus. Samsung Knox gives me peace of mind knowing my personal information, passwords, and photos are protected. I especially like the Secure Folder option for keeping certain things private.
Performance-wise, the phone runs smoothly, and everything feels fast and responsive. The AI features are helpful too, especially when it comes to suggestions and everyday convenience.
Another thing I appreciate is Samsung’s ongoing updates and support, which help keep the phone secure and up to date.
Pros:
- Tons of personalization options
- Strong security features (Samsung Knox)
- Fast and reliable performance
- Helpful AI features
- Strong security features (Samsung Knox)
- Fast and reliable performance
- Helpful AI features
Cons:
- Some features can take time to fully explore
- Slightly expensive compared to other options
- Slightly expensive compared to other options
Overall: I’d definitely recommend the Galaxy S25 to anyone looking for a powerful, secure, and customizable smartphone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love it a very good product
on June 3, 2026
Posted by: Lovebugg
[This review was collected as part of a promotion.] I love my phone it has nice pics plays my games it does everything I need it todo and it was not bad on price hard to find cases and stuff for it but other then that I love it
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great device
on June 3, 2026
Posted by: Ezduzit
[This review was collected as part of a promotion.] Just an overall win! No complaints with this one. Probably not even utilizing this device to it's full potential what with all the features like Galaxy AI and such.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone
on June 3, 2026
Posted by: Samnewknee
[This review was collected as part of a promotion.] This is my best phone ever wish it came out earlier
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy S25 FE with Samsung AI is great
on June 3, 2026
Posted by: Paulmk
[This review was collected as part of a promotion.] Love my new Samsung phone! I'm not great with technology but Samsung AI is very helpful with everything I do with my phone. I highly recommend this product for everyone! Can't go wrong with Samsung Galaxy S25 FE
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Nice camera & ease of use
on June 3, 2026
Posted by: Ranger
[This review was collected as part of a promotion.] Great phone for my pictures, videos, streaming & overall use!
Starting to learn about Galaxy Al, it's exciting 😊
Value
5
Written by a customer while visiting Samsung US