Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 FE 128GB (Unlocked) - Jet Black
Average customer rating
4.7
(2,216 Reviews)
Rating breakdown 2,216 reviews
5 Stars
1,714
4 Stars
399
3 Stars
64
2 Stars
25
1 Star
14
71%of customers recommend this product.
(
12 out of
17)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 FE 128GB (Unlocked) - Jet Black
Customer Rating
4
The feel and function of the phone!
on May 29, 2026
Posted by: FanFavorite222
[This review was collected as part of a promotion.] I just upgraded from the S22 ultra which had an curve screen. I didn't like that. So I am very happy Samsung brought back the flat screen on the phones again. I love the clarity of the screen. Wish the camera was a little bit better on the S25FE but I also understand to get that type of quality I need to upgrade to a ultra phone. I love the soft colors that has been released lately. I do wish more of purples or light purples in a series. Also please bring back the Bluetooth capabilities on the S-Pen. It was my favorite feature, especially when taking photos, standing back away from the phone. Bring more customization back with messages. And fonts. This isy absolute favorite thing about Samsung, is the customization features. Need more in that areas. I have been a Samsung fan since day 1. I hope to continue being a fan.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
The feel and function of the phone!
on May 29, 2026
Posted by: FanFavorite222
[This review was collected as part of a promotion.] I just upgraded from the S22 ultra which had an curve screen. I didn't like that. So I am very happy Samsung brought back the flat screen on the phones again. I love the clarity of the screen. Wish the camera was a little bit better on the S25FE but I also understand to get that type of quality I need to upgrade to a ultra phone. I love the soft colors that has been released lately. I do wish more of purples or light purples in a series. Also please bring back the Bluetooth capabilities on the S-Pen. It was my favorite feature, especially when taking photos, standing back away from the phone. Bring more customization back with messages. And fonts. This isy absolute favorite thing about Samsung, is the customization features. Need more in that areas. I have been a Samsung fan since day 1. I hope to continue being a fan.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
This is a good quality product.
on May 29, 2026
Posted by: ShellBell80
[This review was collected as part of a promotion.] This Samsung S25 is a good product. It makes finding and accomplishing task very accessible. It's easy to set up ans use. It has pretty seamless navigation as well.
Value
3
Response from Samsung USBy R&R Team, June 2, 2026
Hi there ShellBell80, thank you for sharing your experience of your Samsung Galaxy S25 FE with us. We are pleased to hear that you are overall happy with the usage and capabilities of your device, and that you are finding the device easy to navigate. We have provided a link to the complete manual to help you fully explore your device, and align the settings to your preferences. We have also shared a link to the Samsung Support Team to assist you if you have any questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
3
Thus product has some flaws, it freezes constantly
on May 29, 2026
Posted by: Maggie
[This review was collected as part of a promotion.] I use my phone for work, i see videos, and I play. But this device freezes constantly. ai is okay. Ai is a great tool that i use for almost everything.
Value
3
Response from Samsung USBy R&R Team, June 2, 2026
Hi there Maggie, thank you for sharing your feedback on your Samsung Galaxy S25 FE. We know how important the uninterrupted usage of your device is to you every day, and we would love to help you resolve your frustrations. We have provided a link to a troubleshooting guide to assist you at your convenience. We have also provided a link to the Samsung Support Team to assist you further if this experience continues with your device. Thank you for being a Samsung customer. -Elizabeth
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
The S25 FE has a better user interface than the Ul
on May 29, 2026
Posted by: Crystalflowerpetals
[This review was collected as part of a promotion.] The difference between Galaxy AI and its other competitors is that it learns your lifestyle based on personalization via your emails, how you text, what your calendar/agenda has planned for you and offers recommendations or suggestions to make your day go smoothly if not more interesting and you can trust your data is safe Samsung. That is one of the best things about out Galaxy AI. Just missing the s-pen and wonder if I can use this with one from my Ultra.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This phone is awesome 9/10
on May 29, 2026
Posted by: Juicy704
[This review was collected as part of a promotion.] This phone has really great features. The cameras takes clear and vivid pictures. The zoom feature is awesome even when using the video recorder. I love the AI built-in program. And gemini is a plus. Gemini helps with anything you need to know including assistance with writing documents. Highly recommend the phone
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
First new phone in four years...
on May 30, 2026
Posted by: Tinman
[This review was collected as part of a promotion.] As mentioned, this is my first upgrade in many years. The battery and power management has changed massively. The S25FE can charge significantly faster than my previous Galaxy as far as wattage goes. The charging time is about the same after I discovered the fast charging 2.0, but it was abysmal prior to it. Samsung offers a full line of products to help you get that super fast charging, both wired and wireless and you get a discount for being a member.
The AI. Oh gosh. I have my degree in computer science and I watched Terminator at a young age. I know the machines to destroy the machines. But Gemini isn't bad. There's some functionality issues trying to chat from my Galaxy watch 8 in power saving mode. It doesn't continue the conversation well. But the image generation is a lot of fun. I've made several background for my daughter. She loves it.
The problem with all of this stuff is that both the phone and watch need to be in power saving mode if you hope to have it last the day. I've had to start carrying an Anker battery bank, a qi2 charger, and a 65w flat GaN wall charger just to keep me going. The watch stays in power saving with only Bluetooth enabled.
I remember the Motorola 1000. That battery could last a week. The phone was solid. We didn't worry about cracked screens. And you could beat someone with it if they attacked you. Maybe if you're lucky you can chuck these new phones like a ninja star or something.
Value
3
Response from Samsung USBy R&R Team, June 2, 2026
Hey Tinman, thank you for your feedback on your Samsung Galaxy S25 FE. We are pleased to hear that you are enjoying the enhanced capabilities of your new device after having the same device for a long time. We have provided links to articles to help you maximize the battery life of your device at your convenience. We have also provided a link to the Samsung Support Team to assist you any time you have questions, or believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
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Samsung Community
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Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on May 30, 2026
Posted by: Alexis
[This review was collected as part of a promotion.] Galaxy AI is great the S25 is an awesome phone hands down
Value
5
Written by a customer while visiting Samsung US