Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 FE 128GB (Unlocked) - Jet Black
Average customer rating
4.7
(2,217 Reviews)
Rating breakdown 2,217 reviews
5 Stars
1,715
4 Stars
399
3 Stars
64
2 Stars
25
1 Star
14
71%of customers recommend this product.
(
12 out of
17)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 FE 128GB (Unlocked) - Jet Black
Customer Rating
1
Worst camera
on March 15, 2026
Posted by: Lyss
from Westchester, NY
Expertise:Expert
Don't buy if you like taking photos! The camera is the worst I've had on any galaxy phone. I wish I never upgraded from the S22. I always got compliments on my photos with my old phone and now it's a waste of time to use the s25. They always come out blurry or unfocused. Playing around with the settings does nothing. Don't even bother trying to use the zoom.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, March 16, 2026
Hello Lyss, we appreciate you sharing your thoughts about your Samsung Galaxy S25 FE with us. We completely understand how frustrating it is when you have a new device that is not meeting your expectations in specific functionality. We have provided a link to an article to help you with the different camera settings to help capture the best possible photos and videos. We have also shared a link to the Samsung Support Team to offer additional assistance if you believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Complete garbage
on March 21, 2026
Posted by: Dreekin67
[This review was collected as part of a promotion.] Galaxy AI is part of the problem. 3/4 of my texts are blocked because of RCS chats. Sometimes I can't make or receive calls.
Value
1
Response from Samsung USBy R&R Team, March 23, 2026
Hey there Dreekin67, we appreciate your feedback on your Samsung Galaxy S25 FE. We know how frustrating it is when your device is not aligning to your expectations in functionality, or operating as intended. We have provided links to troubleshooting guides to help you with the connectivity for your calls and help ensure you can send and receive messages. We have also provided a link to the Samsung Support Team to offer direct assistance through chat if this experience continues wityh your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Messages on Samsung phone are slow, do not send, or cannot be received
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Messages on Samsung phone are slow, do not send, or cannot be received
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great battery and great camera for the price
on March 22, 2026
Posted by: Love2shop
[This review was collected as part of a promotion.] Its been an awesome device with great camera, battery and whats most impressive is how fast its charged again and ready to go for the next session. In half an hour, I have battery for the whole day. Galazy AI is awesome too about how I can edit photos easily and efficiently.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
This device has an excellent camera but...
on April 2, 2026
Posted by: MiniMeows
[This review was collected as part of a promotion.] My galaxy S25 FE smart phone is overall average, while the camera is excellent, everything else with the phone works on a C level, there is nothing special except the AI features which is fun to play around with but as for anything in a professional level it fails in my opinion. Also it is not that easy to find phone cases for this style samsung galaxy s 25fe device
Value
3
Response from Samsung USBy R&R Team, April 6, 2026
Hi there MiniMeows, thank you for sharing your thoughts about your Samsung Galaxy S25 FE with us. We are pleased to hear that you are enjoying the camera quality of your device. We have provided a link to the complete manual to help you with the ways you can integrate features in to your usage for personal and professional uses. We have also provided a link to the Samsung Support Team to help you if you have questions, or are seeking accessories for your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
I really like the phone
on April 2, 2026
Posted by: Haile009
[This review was collected as part of a promotion.] I really enjoy using this phone. It has good quality and a lot of storage.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the size
on April 5, 2026
Posted by: Ashwee
[This review was collected as part of a promotion.] So far I've had this phone for a year now and it has been great. The quality is awesome. I love the features and the nice camera.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S25FE Galaxy phone
on April 6, 2026
Posted by: shortstop1027
[This review was collected as part of a promotion.] I haven't used the AI feature but I love some songs and I always have the only thing that I really kind of wish that they would have kept was the memory card slot which this one does not but other than that it's a great phone the battery last and I would highly recommend Samsung anytime
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Overall great phone
on April 7, 2026
Posted by: Str8Loco
[This review was collected as part of a promotion.] I do a lot of online gambling and it keeps up with the demand of it. I also play a lot of game's and watch videos. I haven't been let down in any of them areas as well. Compared to phone I upgraded from this a million times better that's for sure. I don't get into taking a lot of pictures but if you do it's definitely solid in that department
Value
4
Written by a customer while visiting Samsung US