Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 FE 128GB (Unlocked) - Jet Black
Average customer rating
4.7
(2,294 Reviews)
Rating breakdown 2,294 reviews
5 Stars
1,775
4 Stars
414
3 Stars
66
2 Stars
26
1 Star
13
71%of customers recommend this product.
(
12 out of
17)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 FE 128GB (Unlocked) - Jet Black
Customer Rating
5
MUCH NEEDED UPGRADE!!!
on April 12, 2026
Posted by: MizBtch2U
[This review was collected as part of a promotion.] I was still using my Galaxy S9+, but it was not longer compatible with the most important apps that I needed it to be so my husband and I had to upgrade our phones. The only Galaxy that our store had in stock was the Galaxy S25FE. We're both still figuring out different things about the newer model phones, but I really wish that we would have upgraded to a newer Galaxy a long time ago! This phone is amazing as far as the camera quality, the easy to use UI that Samsung is known for, it's extremely fast when loading any kind of uploads, any website, any conversations/texts, pictures, videos, apps, and is just an all around great phone. Like I was saying, we are both still figuring out the different things that the Galaxy S25FE has and does compared to the old Galaxy S9+, especially the Galaxy AI part of it, lol.
We only have 2 complaints about the phone.
#1: It doesn't light up whenever you get a notification of any kind.
#2: The volume of some sounds is too low compared to others, and nowhere close to how loud the S9+ was. Not sure why they changed that???
#3: Samsung should have stayed with the original Type C charger, instead of changing it to the new Type C to C connection, and you do NOT get the proper charger with the phone, you have to purchase it separately.
We only have 2 complaints about the phone.
#1: It doesn't light up whenever you get a notification of any kind.
#2: The volume of some sounds is too low compared to others, and nowhere close to how loud the S9+ was. Not sure why they changed that???
#3: Samsung should have stayed with the original Type C charger, instead of changing it to the new Type C to C connection, and you do NOT get the proper charger with the phone, you have to purchase it separately.
Other than that, we are both very happy with the upgrade to the Galaxy S25FE and would most definitely recommend this phone to others, unless you want to get the new S26 now that it's out.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy a I samsung s twenty five incredibly amazin
on April 13, 2026
Posted by: NanaBear
[This review was collected as part of a promotion.] OMG! This samsung galaxy , s , when five is a serious must have! Listen, it has Galaxy AI, and I can tell you for sure that this is the most amazing phone and app that you just cannot do it out. It does absolutely average picture quality is incredibly amazing videos. There's no halting of videos, everything is very smooth. It's everything rolled all-in-one trust me, you have to get this phone with Galaxy AI, and the back button is a an extra plus!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Total Game Changer Over the A16 5G
on April 13, 2026
Posted by: ALYXSummers
[This review was collected as part of a promotion.] Switching to the Samsung Galaxy S25 FE has been an incredible upgrade. The camera system is on a completely different level; the photos are crisp, vibrant, and professional-looking even in low light.What really sets this phone apart for me is the Galaxy AI. I am absolutely obsessed with the photo editing features. Being able to use Artificial Intelligence to instantly add or erase things from my pictures feels like magic. If there is a distracting stranger in the background or if I want to reposition an object, I can do it in seconds. It makes my social media posts look flawless without needing complex editing software.Beyond the camera, the performance is smooth as silk for streaming and gaming. It’s the perfect balance of premium features and value. If you are considering an upgrade, the Galaxy AI features alone make this phone worth it!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love my galaxy S25FE
on April 13, 2026
Posted by: Ilovemydog
[This review was collected as part of a promotion.] I haven't had a Galaxy for a while & I'm glad to have one again. I use the Galaxy AI for most of my routines. Wish I could get the watch it would be great to have as birthday present.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Good product.
on April 13, 2026
Posted by: Fred1979
[This review was collected as part of a promotion.] Good phone and comes Galaxy AI and over all good phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone at an affordable price!
on April 13, 2026
Posted by: TDub23
[This review was collected as part of a promotion.] If you're looking for an up-to-date phone that won't break the bank then this is the phone for you. The S25 FE has so many perks especially if you enjoy taking pictures plus the larger screen is icing on the cake. Looking forward to experiencing the Galaxy AI a few more tricks with this new toy of mine! lol
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great features but has a few glitches
on April 13, 2026
Posted by: Wegib2026
[This review was collected as part of a promotion.] This is a great phone It could be a little faster it has some glitches but overall it works well for my needs. I do love the Galaxy AI feature!
Value
3
Response from Samsung USBy R&R Team, April 14, 2026
Hello Wegib2026, we appreciate your feedback on your Samsung Galaxy S25 FE. We are pleased to hear how much you are enjoying the features of Galaxy AI you have been able to integrate in to your usage. We have provided links to articles to help you maximize the speed and troubleshoot any glitching you may be experiencing. We have also provided a link to the Samsung Support Team to assist you further if you continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
I love this phone
on April 13, 2026
Posted by: Lilwvbaby
[This review was collected as part of a promotion.] I love this phone it's one of the better galaxys I've had and the Galaxy AI is incredible everything I've asked its answered to a precision
Value
5
Written by a customer while visiting Samsung US