Customer reviews from Newair
NewAir - 840 Count Cigar Humidor Wineador with Built-in Humidification System and Opti-Temp Heating & Cooling Function - Black
Average customer rating
4.2
(107 Reviews)
Rating breakdown 107 reviews
5 Stars
64
4 Stars
21
3 Stars
6
2 Stars
7
1 Star
9
84%of customers recommend this product.
(
37 out of
44)
Customer Reviews for NewAir - 840 Count Cigar Humidor Wineador with Built-in Humidification System and Opti-Temp Heating & Cooling Function - Black
Posted by: Taso
from The Adirondack's
Verified Purchase:Yes
Thank you, this thing is fantastic, waiting to add two more drawers. Could not be happier. Also found the perfect table to put it on, ☞Dimensions: 22" L x 22'' W x 18.1'' H. Weight - 32lbs. Top weight Capacity - 300lbs. Shelf weight Capacity
Response from NewairBy NewAir, Customer Service, February 22, 2021
Hi, Thank you for taking the time to leave a review on your NewAir NCH840BK00. We are happy to hear the unit meets your expectations. Please note this unit is not able to hold any more draw. It can only hold the draw the unit comes with. Thank You for choosing NewAir!
Written by a customer while visiting Newair
Customer Rating
5
A great product,That beats the other competition
on October 21, 2021
Posted by: Hona
from Long Beach
Verified Purchase:No
To store all my cigars I don't know what I would change right now I seen you did a lot of changes from what I've seen on YouTube ,because I just got the newair 840 I will do a follow up as I get to use it.What I do know one thing customer service is top notch I had a problem with my Newair 840 and they got right on it and sent me another one. Great service, and Great product is what I look for
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review and for posting your comments in regards to this product NCH840BK00. We highly appreciate your feedback and we are glad to hear you are also pleased with the customer service that was provided. Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for posting your comments in regards to this product NCH840BK00. We highly appreciate your feedback and we are glad to hear you are also pleased with the customer service that was provided. Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
5
UPDATE TO ORIGINAL REVIEW
on April 5, 2022
Posted by: Scode
from Monument, Co
Verified Purchase:No
While I had problems with the original Humidor 840 I received New Air support stepped up and resolved the issue quickly. They sent me a replacement in just a few days, which I installed and transferred my cigars. It has worked flawlessly. In addition I wanted to purchase 2 additional drawers, they were out of stock, but I was told to keep 2 drawers from the Humidor I was returning at no charge. Very pleased with the new unit, Supports willingness to worked with me to resolve the issue and did so very quickly. Thanks to Karen at support for all her work.
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review and for posting your comments in regards to this product NCH840BK00. We are glad you enjoy using the unit and I am happy to hear that you are pleased with our customer service provided. Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for posting your comments in regards to this product NCH840BK00. We are glad you enjoy using the unit and I am happy to hear that you are pleased with our customer service provided. Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
5
Great Humidor
on July 8, 2022
Posted by: Jack
from Brooklyn
Verified Purchase:No
Just what I was looking for. I no longer need to worry about the temperature of the cigars. Large water reservoir -- nice to go on vacation and not worry about my cigars. On top of everything, it holds 840 cigars. Well worth the price.
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review and for posting your comments in regards to this product NCH840BK00. We highly appreciate your feedback and we are glad to hear you like the unit's features. Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for posting your comments in regards to this product NCH840BK00. We highly appreciate your feedback and we are glad to hear you like the unit's features. Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
5
Expensive but worth it
on December 23, 2021
Posted by: JBJ
from Wrightsville, GA
Verified Purchase:No
Had it for several weeks now. It just gets better and better. Cedar shelves are so fragrant. I love it.
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review and for posting your comments in regards to this product NCH840BK00. We highly appreciate your feedback. Thank you for choosing Newair.
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for posting your comments in regards to this product NCH840BK00. We highly appreciate your feedback. Thank you for choosing Newair.
Written by a customer while visiting Newair
Customer Rating
5
Nice Job
on September 24, 2021
Posted by: PK..
from Houston
Great humidor. I previously had the 400 count. This one blows it out of the water. It has everything I was looking for. Ingrid in customer service was awesome.
Response from NewairBy Newair, Customer Service, September 27, 2021
Thank you for the 5-star review and for posting your comments in regards to this product NCH840BK00. We highly appreciate your feedback and we are glad to hear you are also pleased with the customer service that was provided. Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
2
NewAir 840 with temp and humidity control.
on June 29, 2021
Posted by: Ed F
from Austin, Texas
The unit does make more noise than expected. Mine makes an on again off again clicking noise. If you are watching tv in the same room it is an issue. When you fill it with cigars there is a big difference ( top to bottom )with both temperature and humidity. The biggest difference is with the humidity. The digital display is not accurate and should not be relied on. You will need a calibrated hygrometer. I bought this unit to keep my cigars in mint condition. I don't feel mint is the condition I will be able to meet. The unit looks good. It seals tight. The drawers operate great. Lights are awesome. However, the primary reason one buys a humidor it to keep the cigars at the proper temp and humidity.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi,thank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter. At Newair our goal is being a brand you can trust. Please reach out to us so we can provide the best possible solution.
Best Regards,
Customer Care
Best Regards,
Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi,thank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter. At Newair our goal is being a brand you can trust. Please reach out to us so we can provide the best possible solution.
Best Regards,
Customer Care
Best Regards,
Customer Care
Written by a customer while visiting Newair
Customer Rating
2
Beautiful unit - BUT doesn't serve main purpose
on July 18, 2021
Posted by: HRKid
from Denver
Verified Purchase:Yes
Have had three weeks, but have to return. I really wanted this to work it is a beautiful unit but if you are buying a 800 cigar humidor you are protecting an investment. The humidity unit is not of the quality to protect my investment. The humidity is all over the place and is not accurate, so I have three hydrometers in the unit and top to bottom is not equal either. The unit is terrible to fill. There is not a functioning level indicator. So to fill you have to get on your knees, open the bottom drawer, shine a flashlight on the reservoir and pray you don't overfill because it leaks on the floor of the unit. If you splash distilled water while filling it ends up on your cigars in the bottom drawer. My opinion bad design. Other nit picky weird items are you have to bend down to read temp/humidity cant just look at unit and see. Also would love the partitions in the drawers to be moveable. Noise is louder than expected but not unbearable. I believe it is the humification system and not the compressor. Compressor and temp control seem to work great. May try 4 large humidification packs but not sure if I can turn off humification system and an expensive unit if you have to use packs all the time. One last odd thing with unit came small plastic bag with door handle screws, but bag included a bunch of other parts and an hex key, no idea what they are for.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi There
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards, Customer Care
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards, Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi There
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards, Customer Care
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards, Customer Care
Written by a customer while visiting Newair