Customer reviews from Newair
NewAir - 24 46-Bottle Dual Zone Built-in Wine Fridge with Beech Wood Shelves and Recessed Kickplate - Stainless Steel
Average customer rating
4.4
(329 Reviews)
Rating breakdown 329 reviews
5 Stars
229
4 Stars
54
3 Stars
16
2 Stars
9
1 Star
21
94%of customers recommend this product.
(
134 out of
143)
Customer Reviews for NewAir - 24 46-Bottle Dual Zone Built-in Wine Fridge with Beech Wood Shelves and Recessed Kickplate - Stainless Steel
Customer Rating
5
Great service
on June 8, 2020
Posted by: Sketchengine
from Kansas ity
I bought my wine cooler 7 months ago and it worked great until it recently failed for some unknown reason. NewAir customer was very helpful getting the problem resolved
Response from NewairBy NewAir, Customer Service, June 10, 2020
Thank you for the 5-star review and for posting your comments in regards to this AWR-460DB. We highly appreciate your feedback. Thank you for choosing NewAir.
Written by a customer while visiting Newair
Customer Rating
4
Nice, but 46 Bottles?
on July 26, 2020
Posted by: BurghJeff
from Pittsburgh, PA
Doesn't really seem to hold 46 bottles - at least not 750ml bottles. I suppose it could hold some 375's to get it to 46, but basically it holds 24 bottles, including on the bottom below the last shelf. If you try to add any bottles in reverse direction on a shelf, they don't fit. It's a nice cooler, but maybe not accurately advertised.
Response from NewairBy NewAir, Customer Service, July 27, 2020
Hi, Thank you for taking the time to leave a review on your AWR-460DB. The unit holds up to 46 standard size wine bottles. Kindly reach out to our friendly customer service department at 855-963-9247 if you have any further inquiries. Thank You for choosing NewAir!
Written by a customer while visiting Newair
Customer Rating
1
Unusable
on August 3, 2020
Posted by: ALLY
The second fridge they sent us is now sitting unplugged in our kitchen, basically being used as a shelf for our wine.
We did A LOT of research on wine fridges and settled on the Newair after reading reviews. Our primary requirement was having a low noise level. We selected this fridge and designed our new kitchen island to fit it. Upon receiving it we plugged it in and had it running for a week before we had to unplug it because we couldn’t stand the noise. We contacted Newair and they sent a replacement fridge. The new one sounded exactly like the original, so now we have an unplugged wine fridge sitting in our kitchen. Meaning we basically paid a lot of money for a shelf to keep our wine at room temperature.
We are so, so disappointed after the amount of planning that went into designing the kitchen with this particular fridge in mind, and now we can’t even use it.
I would not recommend this fridge. We are out a bunch of money and our wine is sitting there not temperature controlled.
Response from NewairBy NewAir, Customer Service, August 3, 2020
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Written by a customer while visiting Newair
Customer Rating
5
Love this wine fridge!!!
on August 4, 2020
Posted by: Phillips
We purchased this fridge about three years ago and we love it. My husband and I do not agree on wines (red vs. white), so having the dual temperatures was a must for us. This unit is also very quiet, we never hear it. Other great features we like are the fact that you can lock the door and the option to turn the interior lights on or off.
Response from NewairBy NewAir, Customer Service, August 5, 2020
Thank you for the 5-star review and for posting your comments in regards to this product AWR-460DB. We highly appreciate your feedback and we are glad to hear you like the unit's features. Thank you for choosing NewAir!
Written by a customer while visiting Newair
Customer Rating
5
great value
on August 6, 2020
Posted by: candlewoodbob
from Candlewood Lake Connecticut
We've had our dual zone unit for a year and it has been working flawlessly. We recently had a small hiccup with ice build-up, but a quick and precise response from their support team got us cleared up and working again in less than a day.
Response from NewairBy NewAir , Customer Service, August 7, 2020
Thank you for the 5-star review and for sharing your thoughts about the AWR-460DB.Thank you for choosing NewAir!
Written by a customer while visiting Newair
Customer Rating
3
Love the unit, long-term reliability a concern
on August 14, 2020
Posted by: Loomis650
from Wake Forest, NC
Verified Purchase:Yes
Had this been the first one of these I purchased this would be a five star review. The temperature holding is great, the unit is near silent, nicely made and nice looking, and just works perfectly. Unfortunately my last one failed after about 5 years. However I enjoyed it enough to replace it with the same thing.
Response from NewairBy NewAir , Customer Service, August 17, 2020
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Written by a customer while visiting Newair
Customer Rating
5
Beautiful Fridge
on September 1, 2020
Posted by: Josh L.
from Los Angeles.
My Wife and I just re-did our kitchen and this fridge was the icing on top. It is very beautiful and quiet. It keeps all our reds and whites cool and we love it! The NewAir team is great and that's why we keep coming back!
Response from NewairBy NewAir, Customer Service, September 2, 2020
Awesome! I’m happy to hear that you are pleased with our customer service and thank you for posting your comments in regards to the AWR-460DB. Thank you for choosing NewAir!
Written by a customer while visiting Newair
Customer Rating
5
Keeps the wine perfectly!
on September 3, 2020
Posted by: Danny B
from New York
I purchased the newair AWR-460DB for the duel zone wine cooler capability. The unit keeps my whites perfectly at 40F and Reds at 55F.
I had a minor issue with the unit that was immediately addressed and resolved my newair.
I highly recommend there products.
Response from NewairBy NewAir , Customer Service, September 3, 2020
Hi, Thank you for taking the time to leave a review on your AWR-460DB. Thank You for choosing NewAir!
Written by a customer while visiting Newair