Customer reviews from Newair
NewAir - 24 46-Bottle Dual Zone Built-in Wine Fridge with Beech Wood Shelves and Recessed Kickplate - Stainless Steel
Average customer rating
4.4
(329 Reviews)
Rating breakdown 329 reviews
5 Stars
229
4 Stars
54
3 Stars
16
2 Stars
9
1 Star
21
94%of customers recommend this product.
(
134 out of
143)
Customer Reviews for NewAir - 24 46-Bottle Dual Zone Built-in Wine Fridge with Beech Wood Shelves and Recessed Kickplate - Stainless Steel
Customer Rating
1
Compressor broke
on October 10, 2019
Posted by: BenP
from Sacramento
The compressor seems to have broken and after calling support multiple times, they said the part was on back order. The latest time, they said they don’t repair broken compressors and my fridge is now a paper weight. They won’t repair or replace since it’s not under the one yr warranty.
Response from NewairBy NewAir, Customer Service, October 14, 2019
Hi, Thank you for your review however we are sorry the unit did not meet your expectations. We will be reaching out to you via email and see if we can change the experience you had with us so far. If you need any other assistance please feel free to ask.
Written by a customer while visiting Newair
Customer Rating
1
Frustrated
on October 29, 2019
Posted by: Jonn
from Tampa
I'm having the same experience as Chrisb. My third unit is on it's way to me. I really want it to work and move past this. Wish me luck!
Response from NewairBy NewAir, Customer Service, October 31, 2019
I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 to select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution.
Written by a customer while visiting Newair
Customer Rating
5
Spacious and the perfect beverage fridge!
on October 30, 2019
Posted by: absolutelyairs
from Batavia, IL
My husband and I absolutely love our wine and beverage fridge! We can't believe how much it holds and how spacious it is!!! I love the lighting and the temperature control features. It was easy to set up and user friendly.
Response from NewairBy NewAir, Customer Service, November 1, 2019
Hi,
Thank you for the 5-star review and for sharing your thoughts about the unit. Thank you for contacting NewAir!
Thank you for the 5-star review and for sharing your thoughts about the unit. Thank you for contacting NewAir!
Written by a customer while visiting Newair
Customer Rating
1
This Fridge Died on Me after only 2 years!
on January 23, 2020
Posted by: Mike17
from Columbus, OH
I purchased this fridge thru Amazon in Oct '17 and also got the extended warranty thru Square Trade. Well about 2 years in it stopped cooling. I found out thru the service guy that this fridge uses a sealed system w/ butane and CAN NOT be safely repaired. Basically, I'm out of luck.
Response from NewairBy NewAir, Customer Service, January 23, 2020
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Written by a customer while visiting Newair
Customer Rating
5
Nice cooler, very quiet
on March 10, 2020
Posted by: ben1arch
from Lakeville, MN
I researched several under-counter coolers and chose this one because the reviews said it was quiet. It is. It looks good too. The carton was missing the two screws to attach the handle and Melissa, the service rep. mailed them that day. Great service.
Response from NewairBy NewAir, Customer Support, March 11, 2020
Awesome! I’m happy to hear that you are pleased with our customer service and thank you for posting your comments in regards to this AWR-460DB. Thank you for choosing NewAir!
Written by a customer while visiting Newair
Customer Rating
5
Great little cooler
on April 9, 2020
Posted by: Sheila
from Lockport, NY
Very quiet, holds a ton of wine :) Which is desperately needed during these difficult times. Great customer service. Highly recommend.
Response from NewairBy NewAir, Customer Service, April 10, 2020
Thank you for the 5-star review and for posting your comments in regards to this AWR-460DB NewAir product. We highly appreciate your feedback. Thank you for choosing NewAir.
Written by a customer while visiting Newair
Customer Rating
5
Great item and great customer service
on May 1, 2020
Posted by: Elmerm
from Houston,TX
I got this in the mail last week and it’s working great. Only issue is that it was a little damaged but Christina in Customer Service took care of the issues and is sending me the replacement parts.
Response from NewairBy NewAir, Customer Service, May 1, 2020
Awesome! I’m happy to hear that you are pleased with our customer service and thank you for posting your comments in regards to the NewAir AWR-460DB. Thank you for choosing NewAir!
Written by a customer while visiting Newair
Customer Rating
5
Excellent Product & Service
on May 21, 2020
Posted by: David S
from Phoenix, AZ
Love this new wine fridge - delivered without issue and so far operates well. We are enjoying our whites and reds! Works perfectly as a built in as well.
Response from NewairBy NewAir, Customer Service, May 22, 2020
Thank you for the 5-star review and for sharing your thoughts about the AWR-460DB we are glad you enjoy using the unit. Your feedback is appreciated and will be forwarded to the right department. Thank you for choosing NewAir!
Written by a customer while visiting Newair