Customer reviews from Newair
NewAir - 24 46-Bottle Dual Zone Built-in Wine Fridge with Beech Wood Shelves and Recessed Kickplate - Stainless Steel
Average customer rating
4.4
(329 Reviews)
Rating breakdown 329 reviews
5 Stars
229
4 Stars
54
3 Stars
16
2 Stars
9
1 Star
21
94%of customers recommend this product.
(
134 out of
143)
Customer Reviews for NewAir - 24 46-Bottle Dual Zone Built-in Wine Fridge with Beech Wood Shelves and Recessed Kickplate - Stainless Steel
Posted by: Wine snob
from Las Vegas
Verified Purchase:Yes
This is a great looking wine cooler. It fit perfectly under my counter and the front vent prevents it from overheating. The first one I purchased stopped working after about 9 months due to something with the circuit board. I called customer service and they immediately shipped me a replacement cooler, I just needed to take a picture of the serial number and that I cut the power cord to the one that no longer worked. Customer service is awesome and the new cooler is operating without issues.
I would recommend this to a friend!
Written by a customer while visiting Newair
Customer Rating
2
Great for 18 months and it died
on July 29, 2023
Posted by: Cat7
from New Jersey
Verified Purchase:No
Initially I was very happy with the Newair 46 bottle dual zone wine cooler. But compressor stopped working 18 months later, of course warranty is 12 months
No, I would not recommend this to a friend.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi There
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Kevin. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Kevin. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi There
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Kevin. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Kevin. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Written by a customer while visiting Newair
Posted by: NHwine
from New Hampshire
Verified Purchase:Yes
After looking at many reviews for many different makes of wine fridges, I decided to buy this one for our recently remodeled kitchen. It looks great, It's quiet, maintains temperature and plenty of room for my needs. A couple of days ago I noticed there was increased noise coming from the fridge. I could tell it was coming from a circulating fan, not the compressor. I contacted Customer Service where Melissa took care of the situation by sending me a new fan. Overall I'm pleased with the product and Customer Service.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Awesome! I'm happy to hear that you are pleased with our customer service and thank you for posting your comments in regards to the AWR-460DB. Thank you for choosing NewAir!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Awesome! I'm happy to hear that you are pleased with our customer service and thank you for posting your comments in regards to the AWR-460DB. Thank you for choosing NewAir!
Written by a customer while visiting Newair
Posted by: candlewoodbob
from Candlewood Lake Connecticut
Verified Purchase:Yes
We've had our dual zone unit for a year and it has been working flawlessly. We recently had a small hiccup with ice build-up, but a quick and precise response from their support team got us cleared up and working again in less than a day.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review and for sharing your thoughts about the AWR-460DB.Thank you for choosing NewAir!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for sharing your thoughts about the AWR-460DB.Thank you for choosing NewAir!
Written by a customer while visiting Newair
Customer Rating
5
Excellent wine refrig
on August 19, 2021
Posted by: Red wine enthusiast
from Los Angeles
Verified Purchase:No
This was our first "real" wine refrigerator and given my husband enjoys white and I enjoy red, we needed a dual zone unit. plus we end up always buying more than we need so a nice sized cooler was helpful. Well, this one not only looked gorgeous but it was very trusty- keeping the white in the 40's and the red in the 50's. and the seal on the door was always tight too. plus I didn't really notice the compressor sound either. So it's definitely a good buy!
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review and for posting your comments in regards to this product AWR-460DB. We highly appreciate your feedback and we are delighted to hear the unit has met your expectations. Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for posting your comments in regards to this product AWR-460DB. We highly appreciate your feedback and we are delighted to hear the unit has met your expectations. Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
5
The unit looks great and operates quietly.
on January 26, 2022
Posted by: John
from Phoenix, Az
Verified Purchase:No
I had a question about the unit, so I called Newair at the number listed in the unit's owner manual and the person I spoke with (Liz) was extremely helpful and responsive. I am very satisfied with the customer service.
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi, Thank you for taking the time to leave a review on your Newair Product AWR-460DB. I am happy to hear that you are pleased with our customer service provided. Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi, Thank you for taking the time to leave a review on your Newair Product AWR-460DB. I am happy to hear that you are pleased with our customer service provided. Thank you for choosing Newair!
Written by a customer while visiting Newair
Posted by: AYoung
from Maryland
Verified Purchase:Yes
Worked great until it didn't. The unit itself is nice, well built but the fact that just after a year of ownership I have the unit frosting up & then the temperature sensor also failed due to this frosting. Then getting into it with the online tech on paying for the part. Then to add insult to injury being held hostage for waiving the shipping fee for a good review. I think not. I'm not saying it's a bad unit, just be forewarned of what may happen & be prepared.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hello,
Thank you for taking the time to leave a review on your unit. Thank You for choosing NewAir!
Best Regards
Customer Care
Thank you for taking the time to leave a review on your unit. Thank You for choosing NewAir!
Best Regards
Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hello,
Thank you for taking the time to leave a review on your unit. Thank You for choosing NewAir!
Best Regards
Customer Care
Thank you for taking the time to leave a review on your unit. Thank You for choosing NewAir!
Best Regards
Customer Care
Written by a customer while visiting Newair
Customer Rating
3
Love the unit, long-term reliability a concern
on August 14, 2020
Posted by: Loomis650
from Wake Forest, NC
Had this been the first one of these I purchased this would be a five star review. The temperature holding is great, the unit is near silent, nicely made and nice looking, and just works perfectly. Unfortunately my last one failed after about 5 years. However I enjoyed it enough to replace it with the same thing.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Written by a customer while visiting Newair