Customer reviews from Newair
NewAir - 24 46-Bottle Dual Zone Built-in Wine Fridge with Beech Wood Shelves and Recessed Kickplate - Stainless Steel
Average customer rating
4.4
(329 Reviews)
Rating breakdown 329 reviews
5 Stars
229
4 Stars
54
3 Stars
16
2 Stars
9
1 Star
21
94%of customers recommend this product.
(
134 out of
143)
Customer Reviews for NewAir - 24 46-Bottle Dual Zone Built-in Wine Fridge with Beech Wood Shelves and Recessed Kickplate - Stainless Steel
Customer Rating
4
I would definitely buy the product again!
on November 1, 2021
Posted by: Julie
from Conroe, TX
Verified Purchase:No
The wine fridge is excellent!! It is user friendly and not hard to use at all. Love the design and the sleek look. Only issue was switching door to the other side.
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for posting your comments in regards to this product AWR-460DB. We highly appreciate your feedback and we are glad to hear you like the unit's features. Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for posting your comments in regards to this product AWR-460DB. We highly appreciate your feedback and we are glad to hear you like the unit's features. Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
5
Don't hesitate to buy this wine cooler
on September 1, 2021
Posted by: Carol
from Vero Beach, FL
Verified Purchase:No
First let me say customer service is the best. Fast efficient friendly and best of all, they answer the phone almost on first ring (unheard of today). They resolved my issue fast and efficiently. Now for the cooler -it is beautiful and for someone like me with great hearing its the quietest wine cooler you can buy. I can't hear a thing. Dual zones as well. Just a beauty.
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi, Thank you for taking the time to leave a review on your Newair AWR-460DB. I am happy to hear that you are pleased with the customer service provided. Thank You for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi, Thank you for taking the time to leave a review on your Newair AWR-460DB. I am happy to hear that you are pleased with the customer service provided. Thank You for choosing Newair!
Written by a customer while visiting Newair
Posted by: Poppie
from Texas
Verified Purchase:Yes
Had to get a new handle and Gabby took care of it in a professional manner. Very good working with Gabby
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the review and for sharing your thoughts about the AWR-460DB and the customer service provide. We highly appreciate your feedback. Thank you for choosing NewAir!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the review and for sharing your thoughts about the AWR-460DB and the customer service provide. We highly appreciate your feedback. Thank you for choosing NewAir!
Written by a customer while visiting Newair
Customer Rating
3
Love the unit, long-term reliability a concern
on August 14, 2020
Posted by: Loomis650
from Wake Forest, NC
Verified Purchase:Yes
Had this been the first one of these I purchased this would be a five star review. The temperature holding is great, the unit is near silent, nicely made and nice looking, and just works perfectly. Unfortunately my last one failed after about 5 years. However I enjoyed it enough to replace it with the same thing.
Response from NewairBy NewAir, Customer Service, August 17, 2020
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Written by a customer while visiting Newair
Customer Rating
5
OUTSTANDING Customer Support
on December 13, 2017
Posted by: Joe
from Fairlawn, Ohio
I am not in a position to evaluate the performance of the cooler at this time. I can say that I am extremely impressed with the 2 individuals I have worked with in getting my damaged unit replaced. Both Christine who I spoke with on 12/14 and Freda on 12/11were extremely helpful, and professional in resolving my issues. I had ordered and received my unit about 6 weeks ago and it remained boxed until Monday which exceeded the warranty period for reporting the damages. They understood my dilemma and immediately worked to resolve this to my satisfaction which was to have a a new one sent out today. I couldn't have asked for anything more.
I would recommend this to a friend!
Written by a customer while visiting Newair
Customer Rating
5
Beautiful addition to our kitchen
on November 8, 2020
Posted by: CT sparks
from Sparks, NV
We just installed it last weekend and it’s looking beautiful we love the blue lights
Response from NewairBy NewAir, Customer Service, November 9, 2020
Thank you for the 5-star review.Thank you for choosing NewAir!
Written by a customer while visiting Newair
Customer Rating
5
Wine cooler
on August 12, 2019
Posted by: Tmstanley
from Naples,FL
No complaints. Works perfect and is very quiet. Very well packaged and performs as expected.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for posting a review on your NewAir product!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for posting a review on your NewAir product!
Written by a customer while visiting Newair
Customer Rating
1
Don't waste your money - compressor failed < 2 years in
on April 4, 2022
Posted by: Zach
from LA
Verified Purchase:No
Compressor failed in 2 years, Newair's customer support response was "you have to buy an entirely new fridge it is outside the 1 year warranty". Save yourself, buy a higher quality product!!!
No, I would not recommend this to a friend.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi There
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Karen. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Karen. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi There
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Karen. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Karen. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Written by a customer while visiting Newair