Customer reviews from Newair
NewAir - 24 46-Bottle Dual Zone Built-in Wine Fridge with Beech Wood Shelves and Recessed Kickplate - Stainless Steel
Average customer rating
4.4
(329 Reviews)
Rating breakdown 329 reviews
5 Stars
229
4 Stars
54
3 Stars
16
2 Stars
9
1 Star
21
94%of customers recommend this product.
(
134 out of
143)
Customer Reviews for NewAir - 24 46-Bottle Dual Zone Built-in Wine Fridge with Beech Wood Shelves and Recessed Kickplate - Stainless Steel
Posted by: Jim W
from Spring Lake MI
Verified Purchase:Yes
This is the 2nd Wine Frig my first one only lasted about 4 years. I worked with the customer reps on ordering replacement parts but it appeared to be the compressor. I would highly recommend that they offer an extended warranty. I have been very pleased with the new wine frig. It runs very quietly and maintains a constant temp for both levels.
I would recommend this to a friend!
Written by a customer while visiting Newair
Customer Rating
5
Like a piece of fine furniture
on January 27, 2022
Posted by: Lisa B.
from Napa, CA
Verified Purchase:No
We have enjoyed our wine fridge for the past three years. It is as functional as it is attractive. I especially like the wood shelving and the dual zones work great for whites and red.
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review and for posting your comments in regards to this product AWR-460DB. We are glad to hear you like the unit's features and we are glad you enjoy using the unit. Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for posting your comments in regards to this product AWR-460DB. We are glad to hear you like the unit's features and we are glad you enjoy using the unit. Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
1
I will never buy this brand again
on August 23, 2023
Posted by: KO
from Austin Texas
Verified Purchase:No
We purchased this wine refrigerator a few years ago. It randomly stopped cooling. We called Newair and they told us the compressor died. They offered 30% off or a newer model. 1k for a wine refrigerator to last a couple years and but a new one?! Ridiculous. Don't waste your money and go with a reputable company!
No, I would not recommend this to a friend.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi There Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Kevin. I will be happy to assist you with this matter. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi There Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Kevin. I will be happy to assist you with this matter. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care
Written by a customer while visiting Newair
Customer Rating
5
Great customer service
on January 11, 2022
Posted by: Sunset
from Los Angeles
Verified Purchase:No
I needed screws that were missing and they were super helpful and sent them right away
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Awesome! I'm happy to hear that you are pleased with our customer service and thank you for posting your comments in regards to this product AWR-460DB . Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Awesome! I'm happy to hear that you are pleased with our customer service and thank you for posting your comments in regards to this product AWR-460DB . Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
5
Terrific Customer Service!
on February 27, 2023
Posted by: Shane The Newf
from Dallas, Texas
Verified Purchase:No
This is a great wine cooler. Holds all the wine we need and then some. The lighting effects are a neat add on and it stays super cool. The sound is reasonable and the build quality seems good. Highly recommended.
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review on the product AWR-460DB. We are glad to hear you like the unit's features and I am happy to hear that you are pleased with our customer service provided. Thank You for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review on the product AWR-460DB. We are glad to hear you like the unit's features and I am happy to hear that you are pleased with our customer service provided. Thank You for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
1
DO NOT BUY FROM NEWAIR
on September 3, 2019
Posted by: Chrisb
from Arizona
I bought this unit from Amazon and the first unit I received had a broken shelf inside the unit (somehow). The top would not cool down within 10 degrees of the setting and the bottom would be (for example) set at 60 degrees, the unit would say it is 65 degrees, but it would actually be 70 degrees. I called NewAir and asked for a refund, they said they could not do that since it's been more than 30 days (it took more than 30 days for the first unit to arrive). They offered a replacement. Pictured is the cooling temperatures of the first replacement which also could not cool to within 5-10 degrees of the setting. I then called NewAir again asking for a refund, they refused so I let them send me a single zone unit (same size). GUESS WHAT!!!! It was broken! Pictured if the control module ripped off upon arrival. Guess what else? If you set the unit to 55 degrees, the top of the unit is 55 degrees, great it's working! WRONG - the bottom of the unit is 65 degrees. The bottom of the single zone wouldn't cool within 10 degrees of the setting and the top of the unit. This company is garbage, none of their equipment works. I've had 3 units now and every single one has the same problem, none of them properly cool and they won't give a refund. Good luck with your really large, heavy paper weight if you buy from this company.
Response from NewairBy NewAir, Customer Service, September 3, 2019
Hi, We are sorry to hear the issue you are experiencing with the unit and the overall service. we will be reaching out to you via email and see if we can change the experience you had with us so far. If you need any other assistance please feel free to ask.
Written by a customer while visiting Newair
Customer Rating
5
Excellent wine fridge
on March 9, 2021
Posted by: td39
from Detroit, MI
Great fridge and helpful support. The fridge does a great job with red wine and keeping it at the perfect temperature for us. We did have an issue with two cracked shelves and their support was great and replaced them for us.
Response from NewairBy NewAir, Customer Service, March 9, 2021
Thank you for the 5-star review and for posting your comments in regards to this product AWR-460DB. We highly appreciate your feedback and we are glad to hear you are also pleased with the customer service that was provided. Thank you for choosing NewAir!
Written by a customer while visiting Newair
Customer Rating
5
Love my NewAir Wine Cooler
on September 7, 2016
Posted by: Beach Lady
from Rehoboth Beach DE
I ended up building a cabinet for the wine cooler as it was easier than retrofitting one of the existing kitchen cabinets. Customer service was great helping me replace some of the shelves which were stained due to a leaking bottle of red wine. I am now going to put a coat of polyurathane on the shelves to protect them.
I would recommend this to a friend!
Written by a customer while visiting Newair