We purchased a new ABR-1770 last Sept. as we were in the planning stages of a renovation. The beverage cooler remained boxed until it was finally installed and plugged in on March 24, 2020. It never cooled below 45 degrees, often the thermometer read 50 even though we kept it set at 36. This is too warm for a refreshing soda. We contacted NewAir and they agreed to send us a new unit, however, we had to pay the $55 shipping. We agreed, and to their credit, they sent a replacement unit within the week. On May 10th we received the new beverage cooler. The delivery man rang our doorbell and made a hasty retreat as the box was badly banged up and torn. We contacted NewAir before opening the box, they said yes, go ahead and open it. The unit seemed OK, so we had to extract the malfunctioning 122 pound fridge from the wall unit and installed the new one. We repacked the malfunctioning unit and repacked it in the remnants of the beaten up box, and guess what? THIS ONE WON'T GET BELOW 45 DEGREES EITHER! Sorry NewAir, we can't say anything positive about this unit other that it looks nice. This has been a lesson for us. We shouldn't have cheaped out in the beginning and gone with a product we know to be dependable and price be hanged.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards, Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
We just got all new Black Stainless steel appliances. While I know each brand the colors look different I didn’t expect this much difference with the New Air. It looks black to me and especially against my other Black Stainless steel. The fridge itself has been working great the 3 days we have had it plugged in and is quiet.
Response from NewairBy NewAir, Customer Service, March 17, 2020
Thank you for taking the time to leave a positive review on the NBC177BS00 we highly appreciate your feedback. Thank you for choosing NewAir!
We just got all new Black Stainless steel appliances. While I know each brand the colors look different I didn’t expect this much difference with the New Air. It looks black to me and especially against my other Black Stainless steel. The fridge itself has been working great the 3 days we have had it plugged in and is quiet.
Response from NewairBy NewAir, Customer Service, March 17, 2020
Thank you for taking the time to leave a positive review on the NBC177BS00 we highly appreciate your feedback. Thank you for choosing NewAir!
We just got all new Black Stainless steel appliances. While I know each brand the colors look different I didn't expect this much difference with the New Air. It looks black to me and especially against my other Black Stainless steel. The fridge itself has been working great the 3 days we have had it plugged in and is quiet.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for taking the time to leave a positive review on the NBC177BS00 we highly appreciate your feedback. Thank you for choosing NewAir!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for taking the time to leave a positive review on the NBC177BS00 we highly appreciate your feedback. Thank you for choosing NewAir!
pretty sleek and holds a ton .....looks great and enjoying already
Response from NewairBy NewAir, Customer Service, February 24, 2020
Thank you for the review and for sharing your thoughts about the NBC177BS00.We highly appreciate your feedback and we are happy to hear you are enjoying your unit. Thank you for choosing NewAir!
pretty sleek and holds a ton .....looks great and enjoying already
Response from NewairBy NewAir, Customer Service, February 24, 2020
Thank you for the review and for sharing your thoughts about the NBC177BS00.We highly appreciate your feedback and we are happy to hear you are enjoying your unit. Thank you for choosing NewAir!