I was upgrading my phone and was offered this watch for a deal so I added it. Less than 3 months old and the volume is now barely audible. A quick google search reveals that this is a KNOWN issue with this specific model yet they are still selling them. So now I’m stuck in the repair cycle where I take it for repair, it stops working again, take it back for repair. Rinse and repeat.
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Isabella, October 2, 2025
Hello, there! Thank you so much for raising this issue. We understand how frustrating it can be when your devices don't work as they're supposed to and start presenting issues like yours is right now. AT&T strives to offer high-quality products with great services, and we're sorry we didn't live up to that today. As your watch is manufactured by Apple, they offer a one-year limited warranty directly through them. For warranty support, product exchanges, or repairs, we recommend reaching out to Apple Support or visiting your nearest Apple Store with your earphones and proof of purchase. We hope this helps resolve your issue and improves your experience with AT&T. Feedback like yours is what helps us improve. We appreciate you submitting your review.
The watch was easy to purchase and set up. I got this watch to help monitor my daughter's heart rate and she is able to call me from the watch if she feels faint. It is very useful.