Customer reviews from lenovo.com
Lenovo - ThinkPad P16 Gen 2 21FA002XUS 16" Mobile Workstation - WQXGA - 165 Hz - Intel Core i7 13th Gen i7-13700HX - 32 GB - Villi Black
Average customer rating
4.2
(47 Reviews)
Rating breakdown 47 reviews
5 Stars
25
4 Stars
13
3 Stars
3
2 Stars
4
1 Star
2
86%of customers recommend this product.
(
25 out of
29)
Customer Reviews for Lenovo - ThinkPad P16 Gen 2 21FA002XUS 16" Mobile Workstation - WQXGA - 165 Hz - Intel Core i7 13th Gen i7-13700HX - 32 GB - Villi Black
Posted by: PChak
from South Pasadena, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Everything I wanted, for the price I needed.
I will buy it again.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Customer Rating
2
Latest models are missing your traditional IBM kbd
on August 8, 2023
Posted by: Fima2015
from Los Angeles
[This review was collected as part of a promotion.] I've had a dozen ThinkPads from when it was IBM to a P51 I got just a few years ago. IMHO your best feature is your IBM keyboard. I wanted to upgrade the P51 to a new laptop, but I can't find a model that combines the fastest CPUs like the i9 13980hx with the traditional IBM keyboard. The IBM keyboard is the reason I have been buying Lenovo. Without it, Lenovo has no differentiation from Dell or HP. I hope someone in Product Management reads this to understand how important your unique keyboard is to your customers.
Response from lenovo.comBy Poornima _Lenovo, Customer Service, August 10, 2023
Thank you for taking time to provide feedback on your experience with our Lenovo product.
We are sorry that you are not satisfied with our Lenovo product. It is our intention to make our product that makes our customers happy. We request you to pass on your concern to our technical team who will see to it that the issue gets fixed as early as possible.
Please contact our technical support team at
https://support.lenovo.com/us/en/ for further assistance.
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
We are sorry that you are not satisfied with our Lenovo product. It is our intention to make our product that makes our customers happy. We request you to pass on your concern to our technical team who will see to it that the issue gets fixed as early as possible.
Please contact our technical support team at
https://support.lenovo.com/us/en/ for further assistance.
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
Written by a customer while visiting lenovo.com
Customer Rating
2
Strange choices for ~$3000 laptop
on July 22, 2023
Posted by: Senten
[This review was collected as part of a promotion.] Purchased through perks at work; Couple points the LED display is way too bright even at it's lowest setting and while I understand that is for visibility while outside the unit I purchased lacks both the WWAN module and the antenna leads. Its unclear which version has this but I assume its the OLED? Seems like there is a ton of wasted space on the chassis that could have been used for an onboard NIC but the lack of WWAN antennas on the non-OLED model plus the lack of a smart card reader made me return the unit. I might reconsider once BTO options become available but again for a $3000+ laptop to lack basic features like the ones mentioned previously is simply unacceptable
Response from lenovo.comBy Poornima _Lenovo, Customer Service, July 24, 2023
Thank you for taking time to provide feedback on your experience with our Lenovo product.
We are sorry that you are not satisfied with our Lenovo product. It is our intention to make our product that makes our customers happy. We request you to pass on your concern to our technical team who will see to it that the issue gets fixed as early as possible.
Please contact our technical support team at
https://support.lenovo.com/us/en/ for further assistance.
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
We are sorry that you are not satisfied with our Lenovo product. It is our intention to make our product that makes our customers happy. We request you to pass on your concern to our technical team who will see to it that the issue gets fixed as early as possible.
Please contact our technical support team at
https://support.lenovo.com/us/en/ for further assistance.
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
Written by a customer while visiting lenovo.com
Customer Rating
2
Wrong and cheaper hardware sent & terrible support
on August 28, 2023
Posted by: TRos
[This review was collected as part of a promotion.] I recently purchased the new Lenovo ThinkPad P16 Gen 2 for work with high hopes, but my experience has been far from satisfactory.
First the laptop I received was equipped with an M.2 SSD that not only differed from the one I had purchased but was also an inferior Generation 3 model instead of the superior Generation 4 that I had paid for.
To make matters worse, I had opted for the Premier support package with international warranty, believing that it would ensure a smooth experience in case of any problems but when I reached out to US Premier support about the SSD issue, they shrugged off the responsibility and directed me to customer service.
Customer service's proposed solution was equally perplexing. They suggested a complete replacement of the laptop – an extreme measure for an issue that should have been easily remedied.
However, the catch was that they would ship the new laptop top the original address in USA, even that I’m not there right now and obviously the bad laptop should be send there too.
This would have been reasonable if not for the international warranty I had purchased, which was specifically intended to avoid such inconveniences.
When I tried the Latam Premier support, it was the same unhelpful story. I spent a lot of time on the phone explaining the problem again and again. I even emailed the Latam Premier Support manager, hoping for help, but they never answered. It looks Lenovo doesn't really want to solve problems.
The most perplexing aspect of this entire ordeal is Lenovo's refusal to simply send the replacement M.2 SSD to my current location. This straightforward solution would have resolved the issue efficiently and saved both parties a great deal of hassle.
All in all, Lenovo's actions can only be described as a double rip-off. Not only did they send a laptop with cheaper, slower components than what I purchased, but they also failed to uphold the promises of their Premier support with international warranty.
As a consumer who placed faith in their products and services, it'll hard to trust Lenovo next when their actions don't match their promises.
First the laptop I received was equipped with an M.2 SSD that not only differed from the one I had purchased but was also an inferior Generation 3 model instead of the superior Generation 4 that I had paid for.
To make matters worse, I had opted for the Premier support package with international warranty, believing that it would ensure a smooth experience in case of any problems but when I reached out to US Premier support about the SSD issue, they shrugged off the responsibility and directed me to customer service.
Customer service's proposed solution was equally perplexing. They suggested a complete replacement of the laptop – an extreme measure for an issue that should have been easily remedied.
However, the catch was that they would ship the new laptop top the original address in USA, even that I’m not there right now and obviously the bad laptop should be send there too.
This would have been reasonable if not for the international warranty I had purchased, which was specifically intended to avoid such inconveniences.
When I tried the Latam Premier support, it was the same unhelpful story. I spent a lot of time on the phone explaining the problem again and again. I even emailed the Latam Premier Support manager, hoping for help, but they never answered. It looks Lenovo doesn't really want to solve problems.
The most perplexing aspect of this entire ordeal is Lenovo's refusal to simply send the replacement M.2 SSD to my current location. This straightforward solution would have resolved the issue efficiently and saved both parties a great deal of hassle.
All in all, Lenovo's actions can only be described as a double rip-off. Not only did they send a laptop with cheaper, slower components than what I purchased, but they also failed to uphold the promises of their Premier support with international warranty.
As a consumer who placed faith in their products and services, it'll hard to trust Lenovo next when their actions don't match their promises.
No, I would not recommend this to a friend.
Response from lenovo.comBy Poornima _Lenovo, Customer Service, August 29, 2023
Thank you for taking time to provide feedback on your experience with our Lenovo product.
We are sorry that you are not satisfied with our Lenovo product. It is our intention to make our product that makes our customers happy. We request you to pass on your concern to our technical team who will see to it that the issue gets fixed as early as possible.
Please contact our technical support team at
https://support.lenovo.com/us/en/ for further assistance.
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
We are sorry that you are not satisfied with our Lenovo product. It is our intention to make our product that makes our customers happy. We request you to pass on your concern to our technical team who will see to it that the issue gets fixed as early as possible.
Please contact our technical support team at
https://support.lenovo.com/us/en/ for further assistance.
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
Written by a customer while visiting lenovo.com
Customer Rating
5
It's a workstation laptop. (a good one)
on October 4, 2023
Posted by: Alex423
[This review was collected as part of a promotion.] Yes, its a workstation laptop. That means it's heavy, the thermals are pushed to their limits (under load the CPU gets to 100c), and the battery life isnt great (about 3-4 hours max). The performace is fantastic for a laptop though, and so if that's what youre after, the affromentioned compromises are one's youre gonna have to make regardless of what brand you buy from IMO. 4k resolution in a screen this small looks phenominal. I wish the IO had display port, but other than that nothing to complain about.
Written by a customer while visiting lenovo.com
Customer Rating
4
It Could Be Good For You Depending On Your Needs
on September 24, 2023
Posted by: TheSoulRider
OK. This is the first Lenovo laptop I've purchased. I ordered it with Windows 11 Pro, a 2 TB SSD drive, 64 GB RAM, and an 8 GB video card to approximate the power and speed of my former desktop tower. The laptop itself is heavy, but since it's being used a desktop power replacement that's an acceptable tradeoff. I've noticed that the cooling vents on the bottom seem to start to get covered with dust fairly quickly; that will mean that I'll want to blow away the dust once monthly with compressed air. *Now, a very important bit you'll want to read about Lenovo's ThinkPad Universal Thunderbolt 4 Smart Dock. This is my exact review shown on the website where I purchased the dock, and is about the dock: Using Lenovo's own tech recommendations and support, this dock was connected to a *new* ThinkPad. I've had lots of problems with it. The displays sometimes freeze and I can't log in. And from a cold start to (two 27" HD) working displays takes 4 to 5 minutes, when it actually works without incident. Today when I came back to my desk after being away from several hours, only one of the two displays present was working. The machine had to be rebooted so the dock would show the second display. The only reason I’ll keep the dock and try and work with it is because Lenovo won’t have any excuses to try and point to another company’s dock as a source of any problems.
Written by a customer while visiting lenovo.com
Customer Rating
1
Wannabe gamers attempt at designing a workstation.
on July 27, 2023
Posted by: Bradomirov
from New York
Lenovo deleted my review from earlier so I'll post again.
A workstation without lan port is not a workstation it's an insult to professional. Whoever designed this abomination of a brick doesn't understand what a workstation is.
A workstation without lan port is not a workstation it's an insult to professional. Whoever designed this abomination of a brick doesn't understand what a workstation is.
Response from lenovo.comBy Poornima _Lenovo, Customer Service, July 27, 2023
Thanks for reaching us, we really appreciate your feedback! We are always trying to improve our Lenovo product to provide you with a better experience. We will be sure to pass your suggestion onto our concern team for their consideration as we move forward.
Thanks again.
Sincerely,
Poornima_Lenovo
Thanks again.
Sincerely,
Poornima_Lenovo
Written by a customer while visiting lenovo.com
Customer Rating
1
Lenovo deletes negative reviews.
on July 20, 2023
Posted by: Irememeber
from I'd rather not say
Lenovo deletes all negative reviews. And there are many shortcomings of this laptop. I follow this laptop closely, as I have owned several previous versions, and several of other P laptops. Yes, I know that technically P16gen1 is like the first version, but it is just the upgrade of P15 and P50 before that. Anyway, compared to previous generation, this laptop is a downgrade. And even the previous one lacked many advanced features. I could go into details, but this will be deleted anyway. Read the reviews on other sites that do not censor negative reviews.
No, I would not recommend this to a friend.
Response from lenovo.comBy Poornima _Lenovo, Customer Service, July 21, 2023
Thanks for reaching us, we really appreciate your feedback! We are always trying to improve our Lenovo product to provide you with a better experience. We will be sure to pass your suggestion onto our concern team for their consideration as we move forward.
Thanks again.
Sincerely,
Poornima_Lenovo
Thanks again.
Sincerely,
Poornima_Lenovo
Written by a customer while visiting lenovo.com