Customer reviews from otterbox.com
OtterBox - Symmetry Series Case for iPhone 13 Pro Max / 12 Pro Max - Lilo & Stitch
Average customer rating
3.9
(53 Reviews)
Rating breakdown 53 reviews
5 Stars
32
4 Stars
4
3 Stars
4
2 Stars
4
1 Star
9
81%of customers recommend this product.
(
35 out of
43)
Customer Reviews for OtterBox - Symmetry Series Case for iPhone 13 Pro Max / 12 Pro Max - Lilo & Stitch
Posted by: Chastity
Verified Purchase:Yes
I drop my phone all the time and my phone still looks brand new out the box
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: PyroHornet
Verified Purchase:Yes
Great protection, and always looks great. It’s a solid product, and it has indeed protected my phone from several falls… and counting. I’m someone that needs a good case and this keeps up with my clumsiness lol.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
4
Otterbox Certified Quality! but the yellowing :/
on February 21, 2023
Posted by: Sabrina Saleh
Verified Purchase:Yes
I really like this phone case! I think it’s very protective of the sides of my phone and the buttons are clicky and don’t require a lot of pressure to function. The lines on the side of the case also allow for a good grip, I don’t find myself dropping this phone a lot despite it’s heavy weight. When Inhave dropped it, the case absorbed 100% of the impact and my device was okay. The back of the phone case maintains it’s clear colour, but the sides do unfortunately yellow pretty badly. That is my only complaint.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Angela MBM
Verified Purchase:Yes
Terrible case. While it looks pretty, I dropped my phone down three steps the other day and the back of my phone now has 64 cracks but the case nothing. I guess I can put the perfectly intact case onto a new phone now.
Response from otterbox.comBy OtterBox, Customer Service Support, February 23, 2023
Oh no! We're so sorry to hear about your experience with the Symmetry Series case. We know that can be frustrating. Though our cases are tough, there are some variables that can't be accounted for. We're happy to send a new OtterBox under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a ring at 1-855-688-7269 with any questions or if you'd like a new case.
Kindly,
OtterBox Customer Support
Kindly,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: Jjvv
Verified Purchase:Yes
Take care of your things , get this case. Helps keep it clean and well protected
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Wildland
Verified Purchase:Yes
Easy to install. The clear back is great for family picture.
Written by a customer while visiting otterbox.com
Customer Rating
2
Great case but no back protection
on January 24, 2023
Posted by: JBones03
I bought this case and was over the moon about it. Thin, clear, sleek but not slippery, the perfect case I thought. One day I dropped my phone from not very far at all, and the back glass was shattered. I have never taken the case off and I do not use a screen protector, but the display screen is fine. There is almost no protection for the back glass. I've had the phone for approximately 27 months now with the case on, but the back glass has probably been broken for the past 20 months.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service, January 25, 2023
While we're glad to hear you're loving the look of your case, we're sad to hear about the damage done to your device. Our cases are protective, but some scenarios simply cannot be predicted. We're unable to extend our warranty to the device itself, as we are not the manufacturer, but we would be happy to offer you a replacement case if you have found that yours is damaged. If you have any further questions or concerns, give us a quick call at 1-855-688-7269 and we would be happy to help in any way we can.
Written by a customer while visiting otterbox.com
Customer Rating
2
Broken phone
on January 6, 2023
Posted by: RKM01
I absolutely loved this case when I got it, but the other day I noticed that the entire back of my phone is completely shattered. The front of my phone is fine, the case is fine, and I never take my case off yet somehow I’m having to replace my phone.
Response from otterbox.comBy OtterBox, Customer Service Team, January 10, 2023
Oh no, we are so sorry to hear of the damage your iPhone somehow sustained while covered by the Symmetry Series Clear case. Since the OtterBox itself wouldn't create the type of pressure required to cause such a dynamic, do you recall any impacts that would be the likely root of this?
Unfortunately, even though we do a ton of drop testing on our cases, any given incident is still subject to a wide range of unique variables that can influence an outcome such as this. We regret that our warranty won't be able to help with any device repairs or replacement, though we would very much like to get you set up with a new case for use once that has been taken care of. Please feel welcome to reach us at 1-855-688-7269, and we will be glad to assist you further.
Warmly,
OtterBox Customer Support
Unfortunately, even though we do a ton of drop testing on our cases, any given incident is still subject to a wide range of unique variables that can influence an outcome such as this. We regret that our warranty won't be able to help with any device repairs or replacement, though we would very much like to get you set up with a new case for use once that has been taken care of. Please feel welcome to reach us at 1-855-688-7269, and we will be glad to assist you further.
Warmly,
OtterBox Customer Support
Written by a customer while visiting otterbox.com