Customer reviews from frigidaire.com
Frigidaire - 30 inches - Convertible - Wall Range Hood - Stainless Steel
Average customer rating
3.6
(105 Reviews)
Rating breakdown 105 reviews
5 Stars
46
4 Stars
19
3 Stars
15
2 Stars
6
1 Star
19
48%of customers recommend this product.
(
16 out of
33)
Customer Reviews for Frigidaire - 30 inches - Convertible - Wall Range Hood - Stainless Steel
Customer Rating
3
Looks beautiful but very loud
on September 4, 2020
Posted by: skyaddict
[This review was collected as part of a promotion.] This item looks very nice and moves a lot of air, consequently it is very loud. I also don't like how the lights are in the very back of the hood. Instead of shining on the cooktop they seem to shine on the wall behind it.
Response from frigidaire.comBy Briana, Online Outreach Specialist, October 8, 2020
Hello, Skyaddict! Thank you for your review. Your feedback is useful to us and has not gone unnoticed. Our design and engineer teams are constantly monitoring our brand pages for feedback such as yours for future reference. Should you need further assistance, please feel free to chat with us online or contact us via phone at 800-374-4432 M-F, 8:30 am- 8:00 pm. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
5
Stylish Hood Vent
on September 3, 2020
Posted by: NanNan11
[This review was collected as part of a promotion.] I absolutely love this hood vent. Multiple settings allow for cooking at high temps with no smoke or smell throughout my house. Highly recommend.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Works great and looks awesome
on July 1, 2020
Posted by: Susan19
[This review was collected as part of a promotion.] I bought this a few months ago and I love how it functions. The light is bright but not so much that it is annoying. It also looks amazing!!
Written by a customer while visiting frigidaire.com
Customer Rating
1
Fan dies
on May 29, 2020
Posted by: bee1234
[This review was collected as part of a promotion.] There is a defect in the fan motor that will not allow you to use the highest speed or the motor will go out. Mine has gone out twice and i was informed don't use the high setting as the motor will go out again. I'm not sure why Frigidaire is still selling this with this known defect. Don't buy this model.
Response from frigidaire.comBy Online Outreach Specialist, June 5, 2020
Hello, Bee1234!
Thanks for your feedback. We are sorry to hear about your issues with the range hood. Rest assured, we make every effort to manufacture quality products and your concerns have not gone unnoticed. Our design and engineer teams are constantly monitoring our brand pages for feedback such as yours for future reference. If you need any additional assistance, please feel free to chat with us at frigidaire.com or call us by dialing 800-374-4432. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST
-Bianca
Thanks for your feedback. We are sorry to hear about your issues with the range hood. Rest assured, we make every effort to manufacture quality products and your concerns have not gone unnoticed. Our design and engineer teams are constantly monitoring our brand pages for feedback such as yours for future reference. If you need any additional assistance, please feel free to chat with us at frigidaire.com or call us by dialing 800-374-4432. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST
-Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
3
Not bad, but not great
on May 28, 2020
Posted by: JDunk
[This review was collected as part of a promotion.] It's a nice feature that's aesthetically pleasing. However, the functionality is sub par. Either that, or my smoke detector is too effective.
Response from frigidaire.comBy Katrina , Outline Outreach Specialist, June 5, 2020
Hello JDunk!
Thank you for your review. We are sorry to hear that you are not pleased with your Frigidaire range hood. Rest assured, we make every effort to manufacture quality products and your concerns have not gone unnoticed. Our design and engineer teams are constantly monitoring out brand pages for feedback such as yours for future reference. Should you need further assistance, please feel free to chat with us online or contact us via phone at 800-374-4432 M-F, 8:30 am- 8:00 pm.
Thank you for your review. We are sorry to hear that you are not pleased with your Frigidaire range hood. Rest assured, we make every effort to manufacture quality products and your concerns have not gone unnoticed. Our design and engineer teams are constantly monitoring out brand pages for feedback such as yours for future reference. Should you need further assistance, please feel free to chat with us online or contact us via phone at 800-374-4432 M-F, 8:30 am- 8:00 pm.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Bad Motors
on May 26, 2020
Posted by: Anonymous
We’ve had our for 2 months. During the time it works it’s fine, but we will now be on our second motor since. MOTORS ARE BAD!!!
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, June 8, 2020
Hello John Doe.
We regret to learn that your appliance has required repairs so soon into your ownership. This is certainly not the experience we desired for you to have. One of our highest goals is customer satisfaction and your feedback will help us understand our strengths and identify areas for growth.
Should you need assistance or have questions in the future, our Live Chat Team is available on Frigidaire.com or you may call 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST).
Best Wishes, Anna
We regret to learn that your appliance has required repairs so soon into your ownership. This is certainly not the experience we desired for you to have. One of our highest goals is customer satisfaction and your feedback will help us understand our strengths and identify areas for growth.
Should you need assistance or have questions in the future, our Live Chat Team is available on Frigidaire.com or you may call 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST).
Best Wishes, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
1
Motor broke down within 4 months
on May 18, 2020
Posted by: ISHAN
[This review was collected as part of a promotion.] I got this along with 4 other Frigidaire appliances in my new home. We always use the furnace at low fan speed to reduce the noise since we have 2 infants in thw house. However, 4 months in, the fan just abruptly stopped. I called in for support and the service person who visited us informed that its just a bad motor and bappens, what we should do is buy this additional coverage plan because we dont always honor warranty, here are 5 times when we dont. So, i was upsokd a new warranty type in my existing warranty period to address a faulty motor that came with my hood?
Response from frigidaire.comBy Ciara, Online Outreach Specialist , May 28, 2020
Hi, ISHAN!
We apologize for any matters you have encountered with your range hood in such a short time.
Please know that we make every effort to manufacture quality products, and your experience does not go unnoticed for continuous improvement.
Based on the information provided, we were able to see the technican was able to resolve your concerns on May 1st under your warranty that comes with your product.
You are able to view additional information pertaining to your warranty on page 13, with the following link, ftp://ftp.electrolux-na.com/ProdInfo_PDF/Springfield/316902442en.pdf.
Should you ever have any questions or concerns in the future, please chat with us by going to www.frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST.
Best Regards,
Ciara
We apologize for any matters you have encountered with your range hood in such a short time.
Please know that we make every effort to manufacture quality products, and your experience does not go unnoticed for continuous improvement.
Based on the information provided, we were able to see the technican was able to resolve your concerns on May 1st under your warranty that comes with your product.
You are able to view additional information pertaining to your warranty on page 13, with the following link, ftp://ftp.electrolux-na.com/ProdInfo_PDF/Springfield/316902442en.pdf.
Should you ever have any questions or concerns in the future, please chat with us by going to www.frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST.
Best Regards,
Ciara
Written by a customer while visiting frigidaire.com
Customer Rating
5
Nothing but Frigidaire!
on May 5, 2020
Posted by: Koala
[This review was collected as part of a promotion.] The hood has a bright even light feature and the fan is powerful and eliminates the steam. The unit is easy to clean and the washable filters are a real plus.
Written by a customer while visiting frigidaire.com