Customer reviews from jbl.com
JBL - Refurbished Excellent - Tune 760NC Noise-Canceling Wireless Over-Ear Headphones - Black
Average customer rating
3.5
(56 Reviews)
Rating breakdown 56 reviews
5 Stars
20
4 Stars
11
3 Stars
12
2 Stars
2
1 Star
11
91%of customers recommend this product.
(
20 out of
22)
Customer Reviews for JBL - Refurbished Excellent - Tune 760NC Noise-Canceling Wireless Over-Ear Headphones - Black
Customer Rating
5
on October 12, 2024
Posted by: alwsudeie
my son loves them so cmofortable my son wears non stop
Written by a customer while visiting jbl.com
Customer Rating
3
NOT noise cancelling
on January 1, 2025
Posted by: TW222
from Sudbury, ON
My husband bought me these for Christmas. They are sold as noise cancelling but the noise cancellation feature does NOT work when activated. Still sufficient for what I need them for but disappointed as I think for the price I paid, I should get the features advertised
Response from jbl.comBy Customer Support, January 1, 2025
Thanks for bringing this to our attention. We'd like to work with you directly to address the issues you're experiencing with your JBL Tune 760NC. If needed, we'd also like to get more information so we can check your options. Please contact our customer support service via our official website or toll-free hotline.
Written by a customer while visiting jbl.com
Customer Rating
1
5
on January 2, 2025
Posted by: Imike
The listener on the right creaks when you're on the move
Response from jbl.comBy Customer Support, January 2, 2025
Thanks for your feedback. Here are some troubleshooting steps that might help isolate the issue with your JBL Tune 760NC. First, forget/unpair the headphones on your device, then perform manual pairing. Next, try to connect the headphones to a different device (phone/tablet/music player) to see if it fixes the problem. Last is reset, turn the headphones on then press and hold "Volume +" and "Volume -" for more than 5 seconds. The headphones will turn off, and reboot to factory default. You may need to 'forget' the headphones in the Bluetooth settings on your phone/tablet to pair them again. If the issue remains, please contact us for further assistance.
Written by a customer while visiting jbl.com
Customer Rating
2
Battery Acting weird
on January 17, 2025
Posted by: kb15
After having them for like 6 months the battery started acting funky. The headphones wouldn't charge to 100%. I would leave them plugged in for like 12 hours to charge but they still wouldn't charge. Now that I have had them for like a year and a half the ear cushion thing is starting to come undone. Sony's headphones are much better all around.
Response from jbl.comBy Customer Support, January 18, 2025
We appreciate your feedback. Please try using a different USB cable and USB charger. The product's charging port may also become clogged with sand or grit. Examine the port. If necessary, use compressed air to clean. If you need more help, please contact us.
Written by a customer while visiting jbl.com
Customer Rating
1
Impractical design
on March 6, 2025
Posted by: Sly Kenya
from Nairobi
Didn't even last a month. The plastic on top of the turning hinges near ear piece broke.
In what scenario would you need to turn the earpiece 180° away from your ear? Makes for point of weakness in the design.
In what scenario would you need to turn the earpiece 180° away from your ear? Makes for point of weakness in the design.
Response from jbl.comBy Customer Support, March 10, 2025
Thanks for your feedback. We would like to work with you directly to address the issue with your JBL Tune 760NC, please contact us.
Written by a customer while visiting jbl.com
Customer Rating
3
Overpriced but does it's Job
on May 15, 2025
Posted by: Lomonar Dominic
JBL Tune 760NC are good earphones and have a good and clear sound. The materials are nice and the cushions not too hard. It has ANC, very fast Bluetooth connection, and long lifetime. But it's not supported by the app itself. So if you are a listener who buys this for the custom features like how big the bass is, I don't recommend it, cause you can't control it. But if JBL would update that, I would be very grateful
Overall: good device with clear sound and long battery, but overpriced and it's not supported by the app, which means no customizing.
Recommendation: Buy it only when it's on discount
For JBL: Please make the app support the headphones, it would make the experience much better
Response from jbl.comBy Customer Support, May 14, 2025
We appreciate your feedback. Our JBL Tune 770NC is included on the JBL Headphone App where you can customize the equalizer. For further assistance, please reach out to our customer support.
Written by a customer while visiting jbl.com
Customer Rating
4
Good bass/app doesn't support
on May 26, 2025
Posted by: Gwhizbang
from Texas
Decent sound with a good punchy bass. I'm only giving 4 stars because the JBL app does not support these headphones, whereas it does other JBL headphones. Wish I'd known that before I bought them. :/
Written by a customer while visiting jbl.com
Customer Rating
5
on September 12, 2025
Posted by: Kha0s
from Pennsylvania
This customer did not provide a text review.
Written by a customer while visiting jbl.com