Customer reviews from snowjoe.com
Snow Joe - 24V-SS11 24-Volt iON+ Cordless Snow Shovel Kit | 11-Inch | W/ 4.0-Ah Battery and Charger - Blue
Average customer rating
4.5
(86 Reviews)
Rating breakdown 86 reviews
5 Stars
59
4 Stars
14
3 Stars
9
2 Stars
1
1 Star
3
Customer Reviews for Snow Joe - 24V-SS11 24-Volt iON+ Cordless Snow Shovel Kit | 11-Inch | W/ 4.0-Ah Battery and Charger - Blue
Customer Rating
3
Needs refinement
on February 16, 2025
Posted by: Ljay
from Michigan
Blows snow straight out and it ends up blowing back into your face. Doesn’t get close enough to sidewalk so you end up with groves on the walk of snow.
Written by a customer while visiting snowjoe.com
Customer Rating
5
Love using Snow Joe>
on February 22, 2025
Posted by: Joepleaser
from Lexington,Ky
Was very happy with the way that Snow Joe cleaned the snow from my driveway and walkway with little effort from me!
Written by a customer while visiting snowjoe.com
Customer Rating
5
This is a great "little" snow shovel !
on May 14, 2025
Posted by: Pike2013
from Michigan
This is a great "little" snow shovel ! This makes moving snow so much easier and faster as compared to using a regualr shovel. Definitely recommend this snow tool. The unit is tough and built well. The 4.0 AH battery lasts about 15-20 minutes of continuous use. We purchased an additional 5.0AH battery for an additional 20 minutes if needed. and this gives us plenty of snow removal time. Blowing snow 5" deep or less is awesome with this SnowJoe.
Now, it is not intended for real deep or real wet snow. It does not have then power. Buy a big gas snow Blower for that use.
Now, it is not intended for real deep or real wet snow. It does not have then power. Buy a big gas snow Blower for that use.
Response from snowjoe.comBy Shop Joe Customer Care, Shop Joe Customer Care, May 14, 2025
Hello Ronald,
Thank you for your fantastic review of the Snow Joe 24V-SS11 24-Volt* IONMAX Cordless Snow Shovel! We’re so glad to hear it’s made snow removal easier and more efficient for you. It’s great to know the unit’s performance, durability, and convenience have met your expectations—especially with the additional battery setup to extend your run time.
You're absolutely right—this tool is ideal for light to moderate snowfalls, and we appreciate you setting clear expectations for other users. Your feedback is incredibly valuable and will surely help others make an informed decision.
If you ever have any questions or need further assistance, please feel free to reach out. Thanks again for choosing Shop Joe!
Thank you for your fantastic review of the Snow Joe 24V-SS11 24-Volt* IONMAX Cordless Snow Shovel! We’re so glad to hear it’s made snow removal easier and more efficient for you. It’s great to know the unit’s performance, durability, and convenience have met your expectations—especially with the additional battery setup to extend your run time.
You're absolutely right—this tool is ideal for light to moderate snowfalls, and we appreciate you setting clear expectations for other users. Your feedback is incredibly valuable and will surely help others make an informed decision.
If you ever have any questions or need further assistance, please feel free to reach out. Thanks again for choosing Shop Joe!
Written by a customer while visiting snowjoe.com
Customer Rating
5
Excellent Purchase for Colorado
on December 4, 2025
Posted by: Good
from Divide Colorado
Been using this on deck but last year we got 4 feet in Colorado in 2 days. Used this on driveway. 4 feet took 2 days. Today cleared driveway of 6 inches in 2 char. Great little machine completes tough jobs.
Response from snowjoe.comBy Shop Joe Customer Care, Shop Joe Customer Care, December 4, 2025
Dear Valued Customer,
Thank you for sharing your experience! We’re thrilled to hear that the Snow Joe 24V-SS11 Cordless Snow Shovel Kit has been able to handle even heavy snowfalls in Colorado with ease. It’s great to know that it cleared your driveway quickly and efficiently, whether tackling a few inches or several feet of snow.
We’re glad the shovel’s performance, convenience, and reliability have made snow removal a much easier task for you. Your feedback is greatly appreciated and helps us continue to provide high-quality, user-friendly products that meet the demands of even the toughest winter conditions.
Thank you for sharing your experience! We’re thrilled to hear that the Snow Joe 24V-SS11 Cordless Snow Shovel Kit has been able to handle even heavy snowfalls in Colorado with ease. It’s great to know that it cleared your driveway quickly and efficiently, whether tackling a few inches or several feet of snow.
We’re glad the shovel’s performance, convenience, and reliability have made snow removal a much easier task for you. Your feedback is greatly appreciated and helps us continue to provide high-quality, user-friendly products that meet the demands of even the toughest winter conditions.
Written by a customer while visiting snowjoe.com
Customer Rating
5
AS easy to use as a vacuum cleaner
on December 31, 2025
Posted by: Woody920
I'm on the3rd winter with my first one and it's been the greatest thing since the toaster! Throws even the heavy wet stuff. I charge it after every 3rd use. I bought a 2nd one this year for my mothers house, she's 93 and she likes using it! Easy to use as a vacuum cleaner. If you don't have one, trust me you need this!
Response from snowjoe.comBy Shop Joe Customer Care, Shop Joe Customer Care, January 2, 2026
Dear Valued Customer,
Thank you for taking the time to share your experience with the Snow Joe 24V-SS11-XR Cordless Snow Shovel. We’re thrilled to hear that it has been such a reliable and effective tool for you over the past three winters. It’s wonderful to know that it handles even heavy, wet snow with ease and makes snow removal feel as simple as using a vacuum cleaner!
We’re also delighted to hear that you chose to purchase a second unit, which is a great testament to your satisfaction with the performance and convenience of the shovel. Feedback like yours is invaluable, as it encourages us to continue designing high-quality, user-friendly products that help make winter chores easier and safer.
Thank you again for your support and for being a valued Shop Joe customer. We look forward to continuing to provide products that meet your expectations and make your winter tasks more manageable.
Thank you for taking the time to share your experience with the Snow Joe 24V-SS11-XR Cordless Snow Shovel. We’re thrilled to hear that it has been such a reliable and effective tool for you over the past three winters. It’s wonderful to know that it handles even heavy, wet snow with ease and makes snow removal feel as simple as using a vacuum cleaner!
We’re also delighted to hear that you chose to purchase a second unit, which is a great testament to your satisfaction with the performance and convenience of the shovel. Feedback like yours is invaluable, as it encourages us to continue designing high-quality, user-friendly products that help make winter chores easier and safer.
Thank you again for your support and for being a valued Shop Joe customer. We look forward to continuing to provide products that meet your expectations and make your winter tasks more manageable.
Written by a customer while visiting snowjoe.com
Customer Rating
3
Love our first snow shovel
on January 6, 2026
Posted by: Squirtbites
Not the quality that I expected, cord up by the handle was not perfect, appeared to have been scraped against the metal tube, no exposed wires, so I put it together. Battery is extremely hard to slide in; my other batteries work fine. I have one that I purchased 3yrs ago that is by far more robust, I guess we will find out. Reason for this purchase, just this year we replaced the drive belt on the first one and after my husband seen the plastic components, he thought we should have one on standby. I think he wants one for himself. All my other snowjoe/sunjoe products are fabulous, so my expectation for the new shovel, is very high. Happy New Year to all
Response from snowjoe.comBy Shop Joe Customer Care, Shop Joe Customer Care, January 8, 2026
Dear Valued Customer,
Thank you for sharing your feedback regarding the Snow Joe 24V-SS11-XR Cordless Snow Shovel. We appreciate your honesty and are glad to hear that your previous Snow Joe and Sun Joe products have met your expectations.
We’re sorry to hear about the issues you experienced with the cord and battery installation on this unit. While it sounds like there were no safety concerns, we understand how these challenges can be frustrating. Your detailed observations are valuable and help us continue to improve our products.
It’s great to hear that you purchased this shovel as a backup to ensure uninterrupted snow removal, and we hope that with use, it meets your high expectations. Thank you again for your feedback, and Happy New Year from the Shop Joe team!
Thank you for sharing your feedback regarding the Snow Joe 24V-SS11-XR Cordless Snow Shovel. We appreciate your honesty and are glad to hear that your previous Snow Joe and Sun Joe products have met your expectations.
We’re sorry to hear about the issues you experienced with the cord and battery installation on this unit. While it sounds like there were no safety concerns, we understand how these challenges can be frustrating. Your detailed observations are valuable and help us continue to improve our products.
It’s great to hear that you purchased this shovel as a backup to ensure uninterrupted snow removal, and we hope that with use, it meets your high expectations. Thank you again for your feedback, and Happy New Year from the Shop Joe team!
Written by a customer while visiting snowjoe.com