Customer reviews from usa.canon.com
Canon - CanoScan LiDE 400 Flatbed Scanner - Black
Average customer rating
3.3
(47 Reviews)
Rating breakdown 47 reviews
5 Stars
16
4 Stars
11
3 Stars
4
2 Stars
4
1 Star
12
70%of customers recommend this product.
(
26 out of
37)
Customer Reviews for Canon - CanoScan LiDE 400 Flatbed Scanner - Black
Customer Rating
1
Utter garbage
on November 18, 2023
Posted by: bombscare
Doesn't work with the Mac even though the site says it does.
No, I would not recommend this to a friend.
Written by a customer while visiting usa.canon.com
Customer Rating
1
Driver/Software won’t install
on September 27, 2023
Posted by: Bad Driver
from Vermont
Driver will not install to my windows 11 laptop. I spent hours working at it with no success . Canon Website shows that others have had the same problem but Canon offers no solution. so I’m sending back. Darn, I really wanted this to work.
No, I would not recommend this to a friend.
Written by a customer while visiting usa.canon.com
Customer Rating
2
IJ Utility Scan inferior to CanoScan Toolbox 5.0
on April 3, 2023
Posted by: Oor
from USA
Verified Purchase:Yes
We replaced a 600F with this 400. The scanner is more awkward to use, but acceptable. The IJ Scan Utility though is far inferior to the earlier CanoScan Toolbox 5.0. In the Toolbox all the settings I change regularly, mode, scan type and output file name are on one pop-up, not on a layer below. Also, I should have total control over the output file name. I should not have to remove date/sequence nbr every time I scan something. Both the hardware and software are a step backwards. If Canon had Windows 11 drivers for the 600F we would still be using a perfectly operating scanner and a well thought out interface.
No, I would not recommend this to a friend.
Written by a customer while visiting usa.canon.com
Customer Rating
1
Defective Hardware, Think twice about buying
on September 1, 2022
Posted by: TJohn
from CT
Verified Purchase:Yes
I've gotten two scanners and both were defective. The hardware was installed backwards. They are sending out a third scanner in an attempt to get one that works. Hopefully the third times the charm, or it's 3 strikes and they're out!
Written by a customer while visiting usa.canon.com
Posted by: PattiSC
from SC
Verified Purchase:Yes
This is my first time using a scanner and I couldn't be happier. It was easy to set up, the program works well, the scans are fast, and the quality is wonderful. I'm scanning old photos and documents for family history and this is just what I needed.
I would recommend this to a friend!
Written by a customer while visiting usa.canon.com
Customer Rating
3
It's okay - maybe expectations too high for this price point.
on June 13, 2022
Posted by: FituserID2rules
from Northern CA
Verified Purchase:Yes
Instructions aren't clear on how to obtain the maximum resolution that this scanner is supposed to support. Included software for "stitching" scan was disappointing. It only works to combine two images side by side you apparently can't combine top and bottom (like to scan a legal document - hello). Granted I can scan most legal documents in my other sheet feeder scanner but I was hoping to use this flatbed for some old and really fragile items. Noisy even on "quiet" setting but seems to work fine.
I would recommend this to a friend!
Written by a customer while visiting usa.canon.com
Posted by: Anonymous
Verified Purchase:Yes
This is a solid scanner with good scan quality, though not much different than my LIDE 220 that's six years old. I bought this one because my Mac Studio wouldn't recognize the LIDE 220, and I wanted a scanner that used USB-C. This one does. However, it has one irritating quirk: it will regularly "wake up" and run for a few seconds. You can hear the scan head moving back and forth. This happens multiple times throughout my day when I'm not even using the computer it's connected to. It got to be so irritating I've now unplugged it and will only plug it back in when I need to use it. My old scanner never did this, so I'm not sure what's going on. But overall I'm happy with this scanner other than that one issue.
I would recommend this to a friend!
Written by a customer while visiting usa.canon.com
Posted by: JustinB
from Austin, Texas
Verified Purchase:Yes
Still haven't receive the item after a month and a half. But you've taken my money. No time frame provided.
Written by a customer while visiting usa.canon.com