The box was beat to hell when I received it. I think that your shipping department should have placed it into an outer box for shipping and not just placed a shipping tag on it to send. It was Re-taped (probable by the mail system). I have not opened it to see if any parts are missing yet.
Response from snowjoe.comBy Snow Joe, Snowjoe Customer Service, September 16, 2020
Dear Valued Customer,
We are sorry to hear that your item arrived damaged. We understand your disappointment, and apologize for any inconvenience that this may have caused. For Further assistance please reach out to Snow Joe + Sun Joe customer support. Our toll-free number is 866-766-9563 (Monday through Friday from 9 am to 7 pm EST, Saturday and Sunday from 9 am to 4 pm EST) You can also send us an email via our website on the Contact Us page.
Thanks, Customer Support Team Snow Joe + Sun Joe
Written by a customer while visiting snowjoe.com
Customer Rating
3
Very light weight
on April 8, 2018
Posted by: NormT
from Yorktown, VA
Tried it on a small portion of the deck. Had to hold it down with some force. It did a pretty good job but ended up not using it for the rest. Going after the driveway next and will try it again.
For what it is and price, it is good. Being able to lock pad at a certain angle rather than rotating freely would be much better and make work with it easier. It did a good job on cleaning my driveway. I'll have to see how it does on my deck in the spring