Customer reviews from snowjoe.com
Snow Joe - 24V-SS10 24-Volt iON+ Cordless Snow Shovel Kit - Blue
Average customer rating
4.1
(97 Reviews)
Rating breakdown 97 reviews
5 Stars
57
4 Stars
15
3 Stars
15
2 Stars
2
1 Star
8
Customer Reviews for Snow Joe - 24V-SS10 24-Volt iON+ Cordless Snow Shovel Kit - Blue
Customer Rating
3
Good product but can't get a new blade
on January 9, 2025
Posted by: Jason_C
I love this product. It does exactly what i need it to do. The reason for only three stars is that I've been trying to get a new auger blade for about 3 years now. I keep getting put on a mailing list for when they're back in stock. If you're still selling new ones, how do you not have any? Mine has a chip out of it. What do I doe when it becomes unusable? I see replacements for every other size except the 10" one that I need.
Written by a customer while visiting snowjoe.com
Customer Rating
1
worked great till defect allowed it to split open
on August 24, 2024
Posted by: MBSR
have been trying to get replacement auge as mine split in the middle! can't find replacement parts for the little guy all parts for larger auger.no pics all disassembled ready for new part! please advise finding parts
Written by a customer while visiting snowjoe.com
Customer Rating
1
Save your money buy something else
on February 15, 2024
Posted by: Rob Minnesota
from Minnesota
I purchased this shovel one year ago and I have used it only 5 times. I only used it for my deck. I plugged it in this season and it ran for 1 second then shut down. Now, Snow Joe will not honor the warranty because I am unable to produce the original receipt, from one year ago. The credit card I used to purchase the shovel I do not use and have closed, so I am unable to locate a reprint of the receipt. This product is a total piece of crap and I would not recommend it to anyone.
Written by a customer while visiting snowjoe.com
Customer Rating
3
Missing some design points.
on November 25, 2023
Posted by: SnowJoe Jim
from Colorado
I like the product but it is missing two thing I find very important.
The first is a speed control. I'd like to be able to control how far the snow is being thrown. Now it full speed ahead or nothing.
Also I'd like a battery cover since moisture and electrical connections don't mix well.
The first is a speed control. I'd like to be able to control how far the snow is being thrown. Now it full speed ahead or nothing.
Also I'd like a battery cover since moisture and electrical connections don't mix well.
My first battery shorted, maybe due to moisture, and Customer Service was great to replace it very quickly.
Written by a customer while visiting snowjoe.com
Customer Rating
1
Using the Snow Joe
on March 21, 2023
Posted by: Squash
from Caro, Michigan
This machine may work on a small deck with an inch or two of light snow, but fails miserably any where else. This is a waste of your money. I also have their electric power washer that works very well.
Written by a customer while visiting snowjoe.com
Customer Rating
1
Not happy
on March 11, 2023
Posted by: Lee c
from Alberta
First time I used it, it cuts out in 4 inches of light snow. It that how it’s supposed to work? If so I am not happy. What a waste
Written by a customer while visiting snowjoe.com
Customer Rating
1
Doesn't work
on February 28, 2023
Posted by: Elive
Bought this last year and just tried to use it for the first time and it doesn't work. It turns on and the blade spins but as soon as you try to actually move snow with it the blade stops. Doesn't have anywhere near enough power to actually work .
Written by a customer while visiting snowjoe.com
Customer Rating
1
Dead
on February 28, 2023
Posted by: ilBruce
Lasted exactly one use. Freshly charged battery. No go for second use.
Written by a customer while visiting snowjoe.com