Customer Reviews for Snow Joe - Shovelution Snow Shovel w/ 18" Shovel Blade and Handle, SJ-SHLV01 - Red
Customer Rating
3
Great ergos BUT Spring handle fatigues & breaks
on March 3, 2023
Posted by: Suki2
from Nevada
Shovel works great until the spring handle fatigues and breaks off a year or two (a dozen snowy days) later, with no replacement spring-strap included nor available on the website.
My brother sent me one for Christmas 7-8 years ago. It's still going strong and we have an 8-14" storm coming in tonight. I am now 70 and still shoveling
Absolutely love the Snow Joe shovel. I have the 18" shovel and it works very well for my needs. I am 5'8" tall and the two handles are positioned very well for me to use. No strain at all and I was able to shovel 4" of new snow from my three car driveway and the sidewalk in front of my house in the same time that my neighbor was able to shovel just their front sidewalk. So, it easy to use and faster than using other snow shovels. I think I was able to maintain a faster rate due to the reduced stress on my body. Not bad, since I am 71 years old and my neighbor is still in their 40's. I do have a suggestion for improvement of the aluminum blade on the shovel. The blade is just pressed onto the plastic shovel without any adhesive holding the aluminum blade in place. I noticed that this was likely a weak spot in the shovel design. So, I carefully removed the aluminum blade, squeezed a bead of silicone sealant into the entire slot in the aluminum blade, and then reinstalled the blade onto the plastic part of the shovel. If you do this step, remember to let the shovel set for about 24 hours before you use it to let the silicone cure.
I have used this shovel for at least 2 snow years now and absolutely love it! With 2 handles I do not feel the pull on my bad back, easy to lift and throw. My only hovel!
I THOUGHT THIS SHOVEL WAS WELL DESIGNED WHRN I BOUGHT IT. UNFORTUNATLY THE DESIGN AND DURABILITY OF THE METAL EDGE BLADE DID NOT HOLD UP AFTER ONE HOUR OF SHOVELING. IT CAME OFF AND IS BURRIED IN A BIG SNOW PILE AROUND MY DRIVEWAY. VERY DISSAPOINTED.WHAT IS EQUALY DISSAPOINTING IS THE FACT THAT I TRIED TO CALL THEM AND WAS ON HOLD FOR 45 MINUTES BEFORE I HUNG UP AND DID NOT SPEAK TO A REPRESENTATIVE.
Response from snowjoe.comBy Snow Joe, Snowjoe Customer Service, April 5, 2022
So sorry to hear that you're having an issue with our product. We take each matter very seriously and want to make sure you are satisfied. At Snow Joe + Sun Joe we stand behind each product we manufacture. If you need any additional support, Our toll-free number is 866-766-9563 ( Monday through Sunday from 8 am to 8 pm EST,) You can also send us an email via Help@snowjoe.com We promise to do our best to make sure you are satisfied 100%.
Of the many, many shovels I've used over the years, this is the one I'd buy again. In the past, I've been a sucker for so-called "ergonomic" shovels, and this is the only one that has exceeded my hopes. The Shovelution really is different, for comfort and efficiency. To my surprise, the springy secondary handle works equally well for users of different heights. I cleared a wet, heavy snowfall this morning, with no discomfort. That's a first. I still don't love shoveling, but I like this shovel very much.