Customer reviews from MOVA North America
MOVA - V50 Ultra Complete Robot Vacuum & Mop, Pet Hair Carpet Friendly,24000 Pa Suction, Self-Cleaning Filter,Fast Mop Drying - Black
Average customer rating
4.9
(48 Reviews)
Rating breakdown 48 reviews
5 Stars
43
4 Stars
4
3 Stars
0
2 Stars
1
1 Star
0
Customer Reviews for MOVA - V50 Ultra Complete Robot Vacuum & Mop, Pet Hair Carpet Friendly,24000 Pa Suction, Self-Cleaning Filter,Fast Mop Drying - Black
Customer Rating
5
I'm thrilled with my new MOVA V50 Ultra Complete Robot Vacuum! My floors look absolutely spotless
on September 6, 2025
Posted by: Chris
I'm thrilled with my new MOVA V50 Ultra Complete Robot Vacuum! My floors look absolutely spotless, and it's significantly easier to use than I expected. I have a large home, and it manages to clean it spectacularly with ease. I couldn't be happier! Don't hesitate to buy it! You won't be disappointed.
Written by a customer while visiting MOVA North America
Customer Rating
5
I love the MOVA Ultra Complete Robot Vacuum
on October 23, 2025
Posted by: Barbara
I love the MOVA Ultra Complete Robot Vacuum, it is worth every penny!
I even received extra accessories! It is so quite also, thanks for making a great vacuum!
I even received extra accessories! It is so quite also, thanks for making a great vacuum!
Written by a customer while visiting MOVA North America
Customer Rating
5
Top Notch
on November 17, 2025
Posted by: Amanda
Excellent! This cleans better than Ecovac Deebot x9 and Narwal Flow in my experience.
Written by a customer while visiting MOVA North America
Customer Rating
5
It's a great robot.
on December 13, 2025
Posted by: wu
It's a great robot. I've only been using it for three days, and everything is working perfectly. I hope it continues to perform just as well in the future.
Written by a customer while visiting MOVA North America
Customer Rating
5
This robot has performed exceptionally well in both vacuuming and mopping tasks
on November 25, 2025
Posted by: Seahawk
This robot has performed exceptionally well in both vacuuming and mopping tasks. I appreciate the user-friendly app and the variety of options available. Additionally, I am impressed with the cleaning process of the base station for the mop pads.
Written by a customer while visiting MOVA North America
Customer Rating
2
Terrible website and support now failing
on December 10, 2025
Posted by: Fail
Started out great and I loved how smart the robot is . Then I noticed an occasional dirt clump on the floor. Support was very responsive at first but now it’s difficult to get a reply. However since I have over 1k invested, I’m living with the issue to avoid having to pack up this heavy machine to return. Support used to be the biggest plus but I can no longer say that. I’ve purchased several accessories since and that leads me to one of the most frustrating things about Mova. I challenge You to try an Order a vacuum or accessories on the website without being frustrated by the constant pop ups. Trying type in my password…I have to close pop up box that covers keyboard. Trying to choose a category? Hard to see them because they are covered by pop ups several times. Need support ? Try to find the support tab before a pop up covers up your phone. All these things can be corrected and I will remain a Mova customer. That said nothing has been done about fixing the website since I complained. Support also now isn’t responding , I can forgive this because it could be that they are flooded due to the holiday season. Again I love the v50 except for the random dirt clump that is spit out the rubber flap. It’s an annoying problem but something I can live with because it doesn’t do it every time. I would guesstimate 1 in every 4 or so cleanings.
Written by a customer while visiting MOVA North America
Customer Rating
4
Really impressive
on December 15, 2025
Posted by: Gdog
I was very excited to get my first intelligent robot vacuum (one that doesn't just go in a straight line until it bumps into something), so I put this vacuum right to work. It mapped my apartment out really quickly and really well. At first, it doesn't do the best cleaning, and I assume that's because it's still learning. But it's been two weeks now and I'm very impressed, I mostly have it run while I'm at work, but I haven't seen that it's really missed anything, so that's great in my book.
Obstacle avoidance is truly top tier. It's the main reason I chose this robot after many hours of research, and I'm not disappointed at all. I don't think it's even touched a cord or one of the many (small) cat toys lying around.
The app is great, very customizable with many different options. I actually have really enjoyed seeing it take pictures of obstacles and very accurately labeling what it is (it knows my bathroom scale is a bathroom scale, and my christmas tree skirt is a "fabric" to avoid, among other things). It also takes pictures of my cat, which I have absolutely loved. I haven't tried setting it to cruise to find him (yet!), but I have tried remotely controlling it myself and I would not recommend (very glitchy, though I understand that's not at all the point of the robot and more of a gimmicky feature for a little fun). I've seen it work around my cat, being very cautious not to get too close and to let him do his thing.
And of course it vacuums and mops well. I've set a schedule to mop the area by my front door three times a week, as that area can rather quickly get dirty in the winter with snow, salt, and the like. It's done great at keeping that area clean. It also mops the rest of the apartment, making sure to keep carpets dry.
The one hiccup I've run into is that it has closed the bathroom door, leaving my cat locked out of his litter box room. I imagine that it, for some reason, just kept driving into the door until it closed. I had to leave work to make sure my cat had access to his litter box. It has only done that the one time, though.
I don't think this one hiccup alone would justify the loss of one star, but I was promised a hair dryer with my purchase as part of a cyber Monday deal, and that never came. I chose to order off of Mova's site for this deal despite the slower shipping I knew Mova would have. I emailed support about it and never got a response. If I had known, I would have ordered off Amazon and gotten it much sooner (I'm a very want/need-it-now kind of person).
Also of note is that it was not able, like, at all, to vacuum my fluffy, high pile carpet. It would go on it about a foot, sit, and then bring out it's arms and boost itself up as if it were climbing up its maximum threshold. Then, it'd sit some more, turn around, climb again, and repeat the process until I told it to go home. Its ability to go over thresholds is truly impressive, just maybe not its ability to vacuum high pile carpets. Lucky for me, I needed a new carpet anyways.
Obstacle avoidance is truly top tier. It's the main reason I chose this robot after many hours of research, and I'm not disappointed at all. I don't think it's even touched a cord or one of the many (small) cat toys lying around.
The app is great, very customizable with many different options. I actually have really enjoyed seeing it take pictures of obstacles and very accurately labeling what it is (it knows my bathroom scale is a bathroom scale, and my christmas tree skirt is a "fabric" to avoid, among other things). It also takes pictures of my cat, which I have absolutely loved. I haven't tried setting it to cruise to find him (yet!), but I have tried remotely controlling it myself and I would not recommend (very glitchy, though I understand that's not at all the point of the robot and more of a gimmicky feature for a little fun). I've seen it work around my cat, being very cautious not to get too close and to let him do his thing.
And of course it vacuums and mops well. I've set a schedule to mop the area by my front door three times a week, as that area can rather quickly get dirty in the winter with snow, salt, and the like. It's done great at keeping that area clean. It also mops the rest of the apartment, making sure to keep carpets dry.
The one hiccup I've run into is that it has closed the bathroom door, leaving my cat locked out of his litter box room. I imagine that it, for some reason, just kept driving into the door until it closed. I had to leave work to make sure my cat had access to his litter box. It has only done that the one time, though.
I don't think this one hiccup alone would justify the loss of one star, but I was promised a hair dryer with my purchase as part of a cyber Monday deal, and that never came. I chose to order off of Mova's site for this deal despite the slower shipping I knew Mova would have. I emailed support about it and never got a response. If I had known, I would have ordered off Amazon and gotten it much sooner (I'm a very want/need-it-now kind of person).
Also of note is that it was not able, like, at all, to vacuum my fluffy, high pile carpet. It would go on it about a foot, sit, and then bring out it's arms and boost itself up as if it were climbing up its maximum threshold. Then, it'd sit some more, turn around, climb again, and repeat the process until I told it to go home. Its ability to go over thresholds is truly impressive, just maybe not its ability to vacuum high pile carpets. Lucky for me, I needed a new carpet anyways.
To finish up, it's a great vacuum and mop and is, really, impressively intelligent. I just wish the website hadn't lied and/or support would reply to explain why I didn't get the cyber Monday deal.
Written by a customer while visiting MOVA North America
Customer Rating
5
well packaged and awesome
on December 16, 2025
Posted by: Anil
It's well packaged and included everything extra side brushes, mop pads, filters, dust bags, general cleaning solution.
Setup was easy and has been awesome. It took about 10 minutes to map. It's able to navigate underneath and between furniture with no issues. It does a great job of picking up dirt and mopping
Setup was easy and has been awesome. It took about 10 minutes to map. It's able to navigate underneath and between furniture with no issues. It does a great job of picking up dirt and mopping
Written by a customer while visiting MOVA North America