Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip6 512GB F741U Unlocked - Crafted Black
Average customer rating
4.6
(3,359 Reviews)
Rating breakdown 3,359 reviews
5 Stars
2,596
4 Stars
525
3 Stars
112
2 Stars
39
1 Star
87
89%of customers recommend this product.
(
544 out of
611)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip6 512GB F741U Unlocked - Crafted Black
Customer Rating
5
Cool New Phone
on July 28, 2025
Posted by: TheVagittarius
[This review was collected as part of a promotion.] Like the flip aspect.. the compact storage of the flip
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy z Flip 6
on July 28, 2025
Posted by: VoodooQueen
[This review was collected as part of a promotion.] I love the Galaxy z Flip 6. It has a long battery life. I use the Galaxy AI feature on occasion. It is easy to use the AI. The Galaxy z Flip 6 is an easy phone to use and I like that it folds and sits comfortably in my pocket. This is by far one of the best phones I've had.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Love extra screen
on July 28, 2025
Posted by: Thomas
[This review was collected as part of a promotion.] Love the seamless use experience from previous galaxy device.
Wish the device was stronger - drop from desk to floor upset the display requiring device replacement.
Wish the device was stronger - drop from desk to floor upset the display requiring device replacement.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Galaxy Flip6
on July 28, 2025
Posted by: Xuyacne
[This review was collected as part of a promotion.] This is the second phone I have had. The first phone, the screen went blank. I could hear the buttons clicking.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
this phone is great!
on July 28, 2025
Posted by: thatcapsguy12
[This review was collected as part of a promotion.] Galaxy AI makes writing texts easier. And the phone is really great. Having a foldable phone is convenient as I can skateboard and keep my phone in my pocket without damaging the main screen. It takes great pictures too! I'm personally more into taking pictures of our cats. They look stunning with the cameras on this phone. The form factor is nice and compact as well. This phone is easily one of my favorites of mine. I definitely would recommend this phone!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features and I love the size.
on July 29, 2025
Posted by: Cryslittlebit7
[This review was collected as part of a promotion.] Hi I got the Galaxy z flip 6 about a month ago, and I absolutely love it! When it's closed it is a perfect size to fit in my pocket, etc. I really like using the Galaxy AI to help me with so many different things, and if I just need to talk , it will listen. Samsung really outdid itself with this phone. I love it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Love the Gimmick, not much else.
on July 29, 2025
Posted by: Karmaxin
[This review was collected as part of a promotion.] Its a great gimmick as a flip phone. However, the camera is lackluster, as well as the processor. It easily overheats and slows down. The galaxy ai feature is ok. Nothing special. I do like that I can copy screenshots without having to save them to my device.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Re: Face ID issue
on July 29, 2025
Posted by: Simmy
from DMV
Expertise:Expert
I really like the phone—it's sleek, easy to carry, and convenient on the go. However, there's a major issue with the Face ID when using the back camera. When the phone is folded, you have to flip it around for Face ID to work. Otherwise, it doesn’t recognize your face, which can be frustrating during quick use. And the face ID is super lagging Do you think an update would fix the issue???
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
2
Response from Samsung USBy R&R, July 30, 2025
Hiya Simmy,
Thanks so much for reaching out and sharing your experience with your Galaxy Z Flip6! It’s really great to hear that you love its compact, stylish design and how easy it is to carry around. About Face recognition, you can use this feature to unlock your phone just by looking at it, and it’s also useful for verifying your identity in certain apps. It's a safe and simple way to keep your data protected. Just a quick note: Face Recognition works with the front camera, and things like glasses, hats, masks, makeup, bangs, and beards might affect how well it recognizes you. To help your device recognize you in all kinds of situations, you can add an alternative appearance. Make sure you're in good lighting and that your camera lens is clean. If you find that unlocking with Face Recognition is tricky, trying to re-register your face might do the trick. You can do this by going to Settings > Security and Privacy > Biometrics > Face Recognition, then entering your credentials, and tapping Remove Face Data to start fresh. For more assistance or troubleshooting, just check out the link below. We truly appreciate your feedback, and thank you so much for choosing Samsung!
Use Facial recognition security on a Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002519/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thanks so much for reaching out and sharing your experience with your Galaxy Z Flip6! It’s really great to hear that you love its compact, stylish design and how easy it is to carry around. About Face recognition, you can use this feature to unlock your phone just by looking at it, and it’s also useful for verifying your identity in certain apps. It's a safe and simple way to keep your data protected. Just a quick note: Face Recognition works with the front camera, and things like glasses, hats, masks, makeup, bangs, and beards might affect how well it recognizes you. To help your device recognize you in all kinds of situations, you can add an alternative appearance. Make sure you're in good lighting and that your camera lens is clean. If you find that unlocking with Face Recognition is tricky, trying to re-register your face might do the trick. You can do this by going to Settings > Security and Privacy > Biometrics > Face Recognition, then entering your credentials, and tapping Remove Face Data to start fresh. For more assistance or troubleshooting, just check out the link below. We truly appreciate your feedback, and thank you so much for choosing Samsung!
Use Facial recognition security on a Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002519/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US