I purchased this last summer but the one I got was defective. So I called the company that sold me this fan and they agreed to send me another one but that they were sold out so I agreed to wait for it so come back in stock. And I did get one and finally got it put together and I requested a prepaid ship label which they obliged and now I will ship it off to them this week. . .
Response from NewairBy NewAir, Customer Service, December 15, 2020
Awesome! I’m happy to hear that you are pleased with our customer service and thank you for posting your comments in regards to this FMF2K5BK00. Thank you for choosing NewAir!
I purchased this last summer but the one I got was defective. So I called the company that sold me this fan and they agreed to send me another one but that they were sold out so I agreed to wait for it so come back in stock. And I did get one and finally got it put together and I requested a prepaid ship label which they obliged and now I will ship it off to them this week. . .
Response from NewairBy NewAir , Customer Service, December 15, 2020
Awesome! I’m happy to hear that you are pleased with our customer service and thank you for posting your comments in regards to this FMF2K5BK00. Thank you for choosing NewAir!
I purchased this last summer but the one I got was defective. So I called the company that sold me this fan and they agreed to send me another one but that they were sold out so I agreed to wait for it so come back in stock. And I did get one and finally got it put together and I requested a prepaid ship label which they obliged and now I will ship it off to them this week. . .
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Awesome! I'm happy to hear that you are pleased with our customer service and thank you for posting your comments in regards to this FMF2K5BK00. Thank you for choosing NewAir!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Awesome! I'm happy to hear that you are pleased with our customer service and thank you for posting your comments in regards to this FMF2K5BK00. Thank you for choosing NewAir!
I bought this fan a month ago for my covered patio and am not happy. The misting function gets people, furniture, floors and windows all wet. I have tried moving it to several locations around my patio. If you move it far enough back, you stay dry but are not cool. I think it is better suited to an open patio or pool side situation. I asked NewAir if I could return it, but they only offered to replace the sprayers. For me it is just a really expensive fan.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi There, Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution Best Regards, Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi There, Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution Best Regards, Customer Care
We have had the misting fan just over a year and it works awesome. The water tends to be somewhat hard so nozzles need to be cleaned with established instructions. But, when operating in extreme heat, as is in the arid southwest, this fan is awesome. Thanks again.
Response from NewairBy NewAir , Customer Service, August 5, 2020
Thank you for your feedback on this NewAir product and we are glad you enjoy using the FMF2K5BK00. Thank you