Customer reviews from https://www.asus.com
ASUS - NUC 14 Pro Barebone, Intel Core Ultra 7 155H, Triple Storage, Thunderbolt 4, Wi-Fi 6E, BT 5.3
Average customer rating
3.5
(4 Reviews)
Rating breakdown 4 reviews
5 Stars
2
4 Stars
0
3 Stars
0
2 Stars
2
1 Star
0
Customer Reviews for ASUS - NUC 14 Pro Barebone, Intel Core Ultra 7 155H, Triple Storage, Thunderbolt 4, Wi-Fi 6E, BT 5.3
Posted by: Robert Ray
Frequency of use:Daily
Verified Purchase:Yes
Great product. Works great and is easy to set up love the fact that it opens with just the click of the unlock switch. Easy to install memory, M.2 drives as well as SSD. Works great, the only issue is that the drivers were a little hard to find when i started to load windows 11.
Written by a customer while visiting https://www.asus.com
Posted by: Captgrizzly
Verified Purchase:Yes
Easy to open, update, modify internal components. Well made, well designed, and seems rugged.
Written by a customer while visiting https://www.asus.com
Customer Rating
2
Good, but graphics glitches are very frustrating
on May 15, 2025
Posted by: Anthony Avalle
Frequency of use:Daily
Verified Purchase:Yes
I like the PC except for the fact that both of the PC's I've purchased have a very annoying graphics glitch
when on any site that contains embedded video. This includes YouTube.
The video will pixelate heavily, obsurring the entire video with green pixelations. The video will not play.
Sometimes refreshing the page will help, but not always. This has been observed on two Asus NUC14 pro's with several
different browsers.
when on any site that contains embedded video. This includes YouTube.
The video will pixelate heavily, obsurring the entire video with green pixelations. The video will not play.
Sometimes refreshing the page will help, but not always. This has been observed on two Asus NUC14 pro's with several
different browsers.
Response from https://www.asus.comBy CLM, May 20, 2025
Dear Anthony Avalle,
Thank you for reaching out.
We do understand your disappointment and the inconvenience this may have caused you if experiencing pixelated video. To resolve this issue, ensure you are using a compatible and working video cable, your monitor works properly and the video cable is securely connected from the PC's video out port to the monitor's port. Additionally, ensure the INF or driver package for this PC was installed, Windows and other PC drivers are up to date. Updates for the PC are posted at: https://www.asus.com/supportonly/nuc14rvh/helpdesk_download/. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Thank you for reaching out.
We do understand your disappointment and the inconvenience this may have caused you if experiencing pixelated video. To resolve this issue, ensure you are using a compatible and working video cable, your monitor works properly and the video cable is securely connected from the PC's video out port to the monitor's port. Additionally, ensure the INF or driver package for this PC was installed, Windows and other PC drivers are up to date. Updates for the PC are posted at: https://www.asus.com/supportonly/nuc14rvh/helpdesk_download/. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: D RO
Frequency of use:Daily
Verified Purchase:Yes
Thunderbolt 4 ports died less than year in, no way to get help it seems
Response from https://www.asus.comBy CLM, October 17, 2025
Dear D RO,
Thank you for your comment.
We certainly understand your disappointment with this product and the inconvenience this may have caused if the Thunderbolt 4 ports stop working. All ASUS products undergo intensive quality control testing and inspections, and are built to last. If the Thunderbolt 4 ports stop working, ensure your device and cable are still working propery, Windows and drivers are up to date. If the problem persists after followiing these steps, we recommend you send the product in for service to determine if this is a hardware issue so this may be resolved immediately. An RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Thank you for your comment.
We certainly understand your disappointment with this product and the inconvenience this may have caused if the Thunderbolt 4 ports stop working. All ASUS products undergo intensive quality control testing and inspections, and are built to last. If the Thunderbolt 4 ports stop working, ensure your device and cable are still working propery, Windows and drivers are up to date. If the problem persists after followiing these steps, we recommend you send the product in for service to determine if this is a hardware issue so this may be resolved immediately. An RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com