Customer reviews from snowjoe.com
Snow Joe - Bagless Canister Vacuum - Black
Average customer rating
4.4
(59 Reviews)
Rating breakdown 59 reviews
5 Stars
40
4 Stars
9
3 Stars
6
2 Stars
1
1 Star
3
100%of customers recommend this product.
(
1 out of
1)
Customer Reviews for Snow Joe - Bagless Canister Vacuum - Black
Customer Rating
3
Needs attachments for hose.
on January 19, 2025
Posted by: Bins
from NH
Needs attachments for the hose in order to get into all nooks and crannies of a pellet stove. Nozzle is too long for most stoves. Need to remove nozzle to get into cold firepot.
Written by a customer while visiting snowjoe.com
Customer Rating
1
They do not service what they sell
on July 23, 2025
Posted by: not a fan
Do not buy a Snow Joe product, they do not have the replacement parts. I will never buy another snow joe product.
Response from snowjoe.comBy Shop Joe Customer Care, Shop Joe Customer Care, July 23, 2025
Dear Valued Customer,
Thank you for your detailed feedback, and we sincerely apologize for the inconvenience you’ve experienced with your Snow Joe ASHJ201 Ash Vacuum. We understand how important it is to have access to replacement parts, and we regret that this has impacted your experience with our product.
Please be assured that we take your concerns seriously and will further investigate this matter. If the specific replacement parts are not available, we would be more than happy to explore alternate options to help resolve the issue.
To assist you further, we kindly ask that you contact our customer support team at our toll-free number, 866-225-9723, available daily from 10 AM to 6 PM EST. We are committed to ensuring your satisfaction and will do everything we can to address your concerns and find a suitable resolution.
Thank you for your detailed feedback, and we sincerely apologize for the inconvenience you’ve experienced with your Snow Joe ASHJ201 Ash Vacuum. We understand how important it is to have access to replacement parts, and we regret that this has impacted your experience with our product.
Please be assured that we take your concerns seriously and will further investigate this matter. If the specific replacement parts are not available, we would be more than happy to explore alternate options to help resolve the issue.
To assist you further, we kindly ask that you contact our customer support team at our toll-free number, 866-225-9723, available daily from 10 AM to 6 PM EST. We are committed to ensuring your satisfaction and will do everything we can to address your concerns and find a suitable resolution.
Written by a customer while visiting snowjoe.com
Customer Rating
1
No Replacement Filters!
on September 8, 2025
Posted by: VickiS
from Susanville CA
The ash vac works well. However it requires a replacement filter after multiple uses and Snow Joe does not sell one. I have been seaching for one for nearly a year and no luck. So if this is a product you use often go esewhere.
Response from snowjoe.comBy Shop Joe Customer Care, Shop Joe Customer Care, September 8, 2025
Dear Valued Customer,
Thank you for bringing this matter to our attention, and we sincerely apologize for the inconvenience you’ve experienced. This is not the level of service we aim to provide. We stand behind our products and offer a standard warranty to support our customers.
If the replacement part you need is not currently available, we’ll gladly explore alternate options for you. Please reach out to us at our toll-free number, 866-225-9723, available every day from 10 AM–6 PM EST. When you call, kindly have your invoice ready, and one of our team members will be more than happy to assist you.
We’re committed to ensuring your complete satisfaction and will do everything we can to meet your needs.
Thank you for bringing this matter to our attention, and we sincerely apologize for the inconvenience you’ve experienced. This is not the level of service we aim to provide. We stand behind our products and offer a standard warranty to support our customers.
If the replacement part you need is not currently available, we’ll gladly explore alternate options for you. Please reach out to us at our toll-free number, 866-225-9723, available every day from 10 AM–6 PM EST. When you call, kindly have your invoice ready, and one of our team members will be more than happy to assist you.
We’re committed to ensuring your complete satisfaction and will do everything we can to meet your needs.
Written by a customer while visiting snowjoe.com