Best Buy - Snow Joe - Electric Snow Blower, 22", Dual LED Lights, Cover Included, SJ627E-CVR - Blue customer reviews - product reviews

Customer Rating

1

It would be 5* except the belt went

on January 27, 2021

Posted by: billcoop4

from Hague, NY

Totally unhappy right now with the fact that the belt snapped. The part is out of stock. It has been out of stock for at least four weeks. And it's winter. Good planning, folks. When it works, it is a really good remover of snow. Now it's just taking up space and using up the warranty without the ability to work.

Written by a customer while visiting snowjoe.com

Customer Rating

1

Junk

on September 28, 2021

Posted by: Freddy Fingers

from Lindenhurst, NY

Bought this because it was inexpensive and to use when I couldn't shovel snow because of shoulder operation. I know why it was so cheap. It 2 1/2 snow storms of 6" of powdery snow or less two winters ago. The pulley broke and has been out of stock since then. BEFORE the coronavirus (NO EXCUSE)! Save your pennies for a real snow thrower.

Response from snowjoe.comBy Snow Joe, Snowjoe Customer Service, September 20, 2022

Dear,

We apologize you are not completely satisfied with our product. We will be sure to forward your feedback to our quality control department for future development. If you are still experiencing any issues with our product please do not hesitate to contact Snow Joe + Sun Joe customer support. Our toll-free number is 866-766-9563 (Monday through Friday from 9 am to 7 pm EST, Saturday and Sunday from 9 am to 4 pm EST). You can also send us an email via our website on the Contact Us page.

Thanks,
Customer Service Team
Snow Joe + Sun Joe

Written by a customer while visiting snowjoe.com

Customer Rating

1

not good no replacement parts

on March 6, 2021

Posted by: doc back to shovel

from pa.

Snow blower used 4 times in one storm. Snow was 4 to 6 inches on level patio for two car garage. BROKEN SNOW BLADE. Snow most done for this year. Can not get replacement parts.

Response from snowjoe.comBy Snow Joe, Snowjoe Customer Service, September 26, 2022

So sorry to hear that you're having an issue with our product. We take each matter very seriously and want to make sure you are satisfied. At Snow Joe + Sun Joe we stand behind each product we manufacture. If you need any additional support, Our toll-free number is 866-766-9563 (Monday through Friday from 9 am to 7 pm EST, Saturday and Sunday from 9 am to 4 pm EST). You can also send us an email via our website on the Contact Us page. We promise to do our best to make sure you are satisfied 100%.

Thanks
Customer Support Team
Snow Joe + Sun Joe

Written by a customer while visiting snowjoe.com

Customer Rating

1

I can't believe I wasted money on this thing.

on May 16, 2021

Posted by: TJSU

from Winnipeg, Manitoba

Three months use by my mom....then stored it in the basement closet on a shelf for a year and tried to use it again. NOTHING!! Stupid thing won't even hum.

Response from snowjoe.comBy Snow Joe, Snowjoe Customer Service, September 21, 2022

So sorry to hear that you're having an issue with our product. We take each matter very seriously and want to make sure you are satisfied. At Snow Joe + Sun Joe we stand behind each product we manufacture. If you need any additional support, Our toll-free number is 866-766-9563 (Monday through Friday from 9 am to 7 pm EST, Saturday and Sunday from 9 am to 4 pm EST). You can also send us an email via our website on the Contact Us page. We promise to do our best to make sure you are satisfied 100%.

Thanks
Customer Support Team
Snow Joe + Sun Joe

Written by a customer while visiting snowjoe.com

Customer Rating

1

Worst product ever!

on January 12, 2022

Posted by: Just say NO joe

from NJ

This is actually a decent snow thrower for light and powdery snow. Wet snow will bog it down and ice will break it. So that brings me to why this snow thrower (and Snow Joe in general) deserves a one star review. I hit an icy brand after using the thrower about half dozen times over two years and the plastic pulley wheel cracked. Not only could I not remove the pulley wheel from the machine to fix it but you can't even buy spare parts! Don't waste your money on a brand that doesn't stand behind its products.

Response from snowjoe.comBy Snow Joe, Snowjoe Customer Service, April 5, 2022

Hello,

So sorry to hear that you're having an issue with our product. We take each matter very seriously and want to make sure you are satisfied. At Snow Joe + Sun Joe we stand behind each product we manufacture. If you need any additional support, Our toll-free number is 866-766-9563 (Monday through Friday from 9 am to 7 pm EST, Saturday and Sunday from 9 am to 4 pm EST). You can also send us an email via our website on the Contact Us page. We will be able to have the necessary parts needed or be able to go over the other options that we can provide to resolve this issue.

Thanks
Customer Support Team
Snow Joe + Sun Joe

Written by a customer while visiting snowjoe.com

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Customer Rating

5

Great product! Glad I purchased it.

on March 5, 2018

Posted by: Gloria300

from Waterford mi

Verified Purchase:Yes

Great product! Wotth the money. Worked great in the last heavy snow storm.

Written by a customer while visiting snowjoe.com

Customer Rating

1

Wear Items Not Available

on November 26, 2021

Posted by: JDoe

from ID

Received item today and pulled out Operators Manual. It talks about replacing wear items, however no items are available via we or by phone. Will be returning to store.

Response from snowjoe.comBy Snow Joe, Snowjoe Customer Service, September 20, 2022

Dear,

We apologize you are not completely satisfied with our product. We will be sure to forward your feedback to our quality control department for future development. If you are still experiencing any issues with our product please do not hesitate to contact Snow Joe + Sun Joe customer support. Our toll-free number is 866-766-9563 (Monday through Friday from 9 am to 7 pm EST, Saturday and Sunday from 9 am to 4 pm EST). You can also send us an email via our website on the Contact Us page.

Thanks,
Customer Service Team
Snow Joe + Sun Joe

Written by a customer while visiting snowjoe.com

Customer Rating

2

Pretty good product- terrible customer service

on February 3, 2022

Posted by: ottjo

from St Paul, MN

Bought the snow blower for MN winters in December, scraper bar broke on the 4th use. Seems to be a normal occurrence for this model. Snow blower works well when all the parts of there, but naturally all of the replacement parts are "out of stock". I followed up via chat and it's been almost two weeks with zero response from Snow Joe. If you buy this, pray it does not break (it will, its mostly plastic) otherwise you will be on your own cause Snow Joe wont help you out at all. Two stars are simply for the fact the product works well for the price point, zero stars for reliability and customer service.

Response from snowjoe.comBy Snow Joe, Snowjoe Customer Service, April 5, 2022

We apologize you are not completely satisfied with our product. We will be sure to forward your feedback to our quality control department for future development. If you are still experiencing any issues with our product please do not hesitate to contact Snow Joe + Sun Joe customer support. Our toll-free number is 866-766-9563 (Monday through Sunday from 8 am to 8 pm EST,) You can also send us an email via Help@snowjoe.com
Thanks,
Customer Service Team
Snow Joe + Sun Joe

Written by a customer while visiting snowjoe.com