Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk AX2400 Dual-Band Wi-Fi Router - Black
Average customer rating
4.8
(2,056 Reviews)
Rating breakdown 2,056 reviews
5 Stars
1,791
4 Stars
204
3 Stars
35
2 Stars
8
1 Star
18
92%of customers recommend this product.
(
12 out of
13)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk AX2400 Dual-Band Wi-Fi Router - Black
Customer Rating
5
Easy to setup, great connection
on August 26, 2022
Posted by: Anonymous
The set-up process was very simple and the instructions were crystal clear. Internet connection is great. I haven’t been disconnected even once. Range is great.
Written by a customer while visiting netgear.com
Customer Rating
5
Easy peasy
on August 26, 2022
Posted by: Dianne Padich
[This review was collected as part of a promotion.] I installed it myself with the help of the online instructions. Not at all difficult to do, even for someone who doesn't consider herself very electronically savvy.
Written by a customer while visiting netgear.com
Customer Rating
1
Nighthawk AX2400 WiFi 6 Router (RAX30)
on August 26, 2022
Posted by: Anonymous
I have been buying Netgear routers for years. Unfortunately, this unit was returned two days later. The unit kept dropping Wi-Fi connections completely. The management portal kept timing out so I had to make setting changes repeatedly because it would reset itself.
Written by a customer while visiting netgear.com
Customer Rating
4
Good performance and range
on August 27, 2022
Posted by: Bentguy
In our household, with a lot of Apple devices, a wi-fi printer and a smart TV, the RAX30 has been a good performer. I had to replace my range extender (to send the signal to my old Airstream office in the yard), but I was able to integrate it OK. We did have some dropouts and reconnect issues at first, before I turned on Smart Connect, but all seems OK now. The Netgear Nighthawk app is clear and helpful for making adjustments and monitoring the router.
Written by a customer while visiting netgear.com
Customer Rating
5
Solid Router
on August 27, 2022
Posted by: Braeden C
Play video games and do school with this router, never had a problem or lagged once.
Written by a customer while visiting netgear.com
Customer Rating
3
Easy
on August 27, 2022
Posted by: Taj
[This review was collected as part of a promotion.] Easy to set up however not so good with my service .....
Response from netgear.comBy Consumer Affairs, August 31, 2022
Hi Taj,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you troubleshoot your device: https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router?language=en_US.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you troubleshoot your device: https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router?language=en_US.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Very easy to set up and works fantastic
on August 27, 2022
Posted by: Gonzales91
I was having a lot of trouble with router provided from internet company. As soon as I set up my new router everything has been working great.
Written by a customer while visiting netgear.com
Customer Rating
4
No issues
on August 28, 2022
Posted by: Tom
[This review was collected as part of a promotion.] This is a good router, fast, reliable so far. The installation and setup process is cumbersome. They want you do download their app and do everything through that...once set-up it's a good router
Written by a customer while visiting netgear.com