Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk AX2400 Dual-Band Wi-Fi Router - Black
Average customer rating
4.8
(2,056 Reviews)
Rating breakdown 2,056 reviews
5 Stars
1,791
4 Stars
204
3 Stars
35
2 Stars
8
1 Star
18
92%of customers recommend this product.
(
12 out of
13)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk AX2400 Dual-Band Wi-Fi Router - Black
Customer Rating
4
Simple as can be!!!
on July 3, 2023
Posted by: MC
[This review was collected as part of a promotion.] I used my cell phone to set up my new Nighthawk AX2400 and nothing could be more straight-forward and simple!! It only took minutes and I was connected with no issues, no problems. The Nighthawk has worked flawlessly without a hitch for the week that I have had it.
Written by a customer while visiting netgear.com
Customer Rating
5
Fixed my problems!
on July 3, 2023
Posted by: Mutt Glutton
I was using the brand new Spectrum Wi-Fi 6 router until my ETHERNET stopped working correctly. After troubleshooting for 12 hours I finally discovered the signal my Spectrum router was transmitting was garbled with corporate code you can’t remove. I bought this, swapped it out, and have had no issues since. Easy setup, strong signal, same great speed. DON’T TRUST THE SPECTRUM router. Use this instead.
Written by a customer while visiting netgear.com
Customer Rating
5
Amazing
on July 3, 2023
Posted by: Anonymous
Had issues with previous router and this one has fixed all my issues and more. Continues to auto monitor connection and improves it by itself.
Written by a customer while visiting netgear.com
Customer Rating
5
Works great!
on July 3, 2023
Posted by: Teagan Hipp
Bought a new house and needed a router for my wifi, this works great for two people working from home!
Written by a customer while visiting netgear.com
Customer Rating
3
Works well, installation problems
on July 3, 2023
Posted by: John
[This review was collected as part of a promotion.] Installation requires a phone. Those on computers should buy another product. Do not install the Armor protective software. Had to turn it off just to get the router to work
Response from netgear.comBy Consumer Affairs, July 5, 2023
Hi John,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. When experiencing trouble while setting up, we recommend checking out this resource: https://kb.netgear.com/000061614/I-m-having-trouble-installing-my-NETGEAR-router-what-do-I-do?language=en_US.
If you need further assistance or if you experience any trouble while using NETGEAR Armor, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. When experiencing trouble while setting up, we recommend checking out this resource: https://kb.netgear.com/000061614/I-m-having-trouble-installing-my-NETGEAR-router-what-do-I-do?language=en_US.
If you need further assistance or if you experience any trouble while using NETGEAR Armor, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Excellent signal throughout the house
on July 3, 2023
Posted by: Anonymous
It was easy to set up with the app. We run our security system through it. Bought it for our Airbnb units and it was easy to set up a guest password. Excellent signal throughout the two-story house.
Written by a customer while visiting netgear.com
Customer Rating
5
Bridge mode is flawless
on July 4, 2023
Posted by: Zarendahl
I bought this with the intention of setting up a wireless bridge due to the layout of my home and where I needed to try and run a cable to. This connected to my existing wireless network on the first try and has been running flawlessly for the last week or two so far.
I would recommend this to a friend!
Written by a customer while visiting netgear.com
Customer Rating
4
Good router, easy to setup
on July 4, 2023
Posted by: Carolyn E
Good router and the setup process was easy to follow. Wish routers were a bit cheaper for what they are.
Written by a customer while visiting netgear.com