Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk AX2400 Dual-Band Wi-Fi Router - Black
Average customer rating
4.8
(2,056 Reviews)
Rating breakdown 2,056 reviews
5 Stars
1,791
4 Stars
204
3 Stars
35
2 Stars
8
1 Star
18
92%of customers recommend this product.
(
12 out of
13)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk AX2400 Dual-Band Wi-Fi Router - Black
Customer Rating
5
Nighthawk AX2400 Router
on May 6, 2023
Posted by: Frances M
I am a fan of NETGEAR. I’ve been using their routers for a long time. I decided to finally upgrade my old router to the Nighthawk. I read different reviews on the various versions of Nighthawk and I choose to get the AX2400. This is a great router for the price and what I needed for my home. Downloading the app made setting up the router so easy.
Written by a customer while visiting netgear.com
Customer Rating
4
Almost returned
on May 6, 2023
Posted by: Jock Tardy
I bought this router because the specifications seemed a good fit and the ascetics looked appealing. It would not work? I contacted my ISP which was no help - I really wanted this router
Written by a customer while visiting netgear.com
Customer Rating
4
Almost returned
on May 6, 2023
Posted by: Jock Tardy
I bought this router because the specifications seemed a good fit and the ascetics looked appealing. It would not work? I contacted my ISP which was no help - I really wanted this router so I continued to work with it until it paired - I'm glad it began to work like a charm I've been a netgear customer for quite a while and will continue to be.
Written by a customer while visiting netgear.com
Customer Rating
5
Exactly what I needed
on May 6, 2023
Posted by: Jeff Layman
[This review was collected as part of a promotion.] Great product, boosted wifi speeds to what I was actually paying for
Written by a customer while visiting netgear.com
Customer Rating
1
Not good
on May 6, 2023
Posted by: Diane
[This review was collected as part of a promotion.] I thought I would have no problems since I had old Netgrar Nighthawk but this new one was cutting in and out. Not connecting to the Internet everytime I logged on. Took it back to store. Very sad.
Response from netgear.comBy Consumer Affairs, May 8, 2023
Hi Diane,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We're sorry to hear that you had problems with your RAX30 and have already returned it. When experiencing connectivity issues with your device, we recommend checking out this troubleshooting resource: https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router?language=en_US.
If you decide to repurchase the router or any other NETGEAR product and have any issues, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We're sorry to hear that you had problems with your RAX30 and have already returned it. When experiencing connectivity issues with your device, we recommend checking out this troubleshooting resource: https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router?language=en_US.
If you decide to repurchase the router or any other NETGEAR product and have any issues, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Nighthawk Wi-Fi router is working great
on May 6, 2023
Posted by: Ayyappan
[This review was collected as part of a promotion.] The recently purchased Nighthawk Wi-Fi router is working great! Thanks
Written by a customer while visiting netgear.com
Customer Rating
5
Great router
on May 7, 2023
Posted by: TM
When many devices are on the Wi-Fi it never slows and has great connectivity!
Written by a customer while visiting netgear.com
Customer Rating
5
Works very well for my uses
on May 7, 2023
Posted by: Austin Evans
[This review was collected as part of a promotion.] The Netgear Nighthawk works very well for my use case. I needed customization, specifically for both 2.4 and 5 ghz wifi bands accessible independently and this router allows that.
The app is simple and easy to use and I was surprised to see how well it was reviewed as well. Great router that I will be using for years to come.
The app is simple and easy to use and I was surprised to see how well it was reviewed as well. Great router that I will be using for years to come.
Written by a customer while visiting netgear.com