Customer reviews from philips.com
Philips Sonicare - Toothbrush Replacement Head - 8 Pack (HX7028/47)
Average customer rating
4.4
(255 Reviews)
Rating breakdown 255 reviews
5 Stars
181
4 Stars
39
3 Stars
13
2 Stars
6
1 Star
16
89%of customers recommend this product.
(
218 out of
245)
Customer Reviews for Philips Sonicare - Toothbrush Replacement Head - 8 Pack (HX7028/47)
Customer Rating
2
Filthy inside the screw on cap and well the magnet
on August 5, 2023
Posted by: Yuckmouth
Gender:Male
I unscrewed my e series head to see what looked like mold in threads and cap that screws onto the bottom battery pack motor. The well that the magnet assembly goes into was also black with what looked like mold!!! Can’t find e series heads at any retailer. My whole sonicare unit was expensive and I thought it was healthier way to brush my teeth. Now I question what has been going into my mouth instead? Bacteria?
No, I would not recommend this to a friend.
Response from philips.comBy Tauseef Durvesh, Philips Consumer Care, August 6, 2023
Hi there,
Thank you for your feedback. We're sorry to hear about your experience with the Philips Sonicare e-Series toothbrush head.
We would like to inform you that it is not possible to remove mould or fungi. However, to prevent this from happening again, we would request you to follow the steps given below. Rinse the brush heads after each use. Allow the brush heads to air dry after each use. Dry the handle after each use. You can also try the steps given in the following link: https://www.youtube.com/watch?v=xFvUK4onatA . Further, you can purchase the toothbrush heads from the following link: https://www.usa.philips.com/c-p/HX7022_64/sonicare-e-series-standard-sonic-toothbrush-heads.
If you have any further questions, please feel free to get in touch via social media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon.
Kind regards,
Philips Consumer Care
Thank you for your feedback. We're sorry to hear about your experience with the Philips Sonicare e-Series toothbrush head.
We would like to inform you that it is not possible to remove mould or fungi. However, to prevent this from happening again, we would request you to follow the steps given below. Rinse the brush heads after each use. Allow the brush heads to air dry after each use. Dry the handle after each use. You can also try the steps given in the following link: https://www.youtube.com/watch?v=xFvUK4onatA . Further, you can purchase the toothbrush heads from the following link: https://www.usa.philips.com/c-p/HX7022_64/sonicare-e-series-standard-sonic-toothbrush-heads.
If you have any further questions, please feel free to get in touch via social media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon.
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
4
toothbrush condition lasted longer than most
on October 10, 2011
Posted by: hhhh
Gender:Female
toothbrush only started looking "used" a year into it! only bad news was when I unscrewed the top to clean it out, there was grey film covering the inside. yikes!
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
great product for all to use
on December 27, 2013
Posted by: HANSGRETEL
Gender:Female
I am happy with my purchase. I can't think of anything more to say!
Pros: feels good on the gums, great product
Cons: none for my friend, none that i can think of, none for me
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Desert guy
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] The e series brush heads have been a staple of our dental regimen for many years now and remain the excellent product for proper and effective dental hygiene.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Nannalin
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I've been using the e-Series sonic toothbrush for years and very happy to say my dental check ups are all excellent. I would never go back to a regular toothbrush.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
These sonic toothbrush heads are sensational!
on September 25, 2024
Posted by: Hebrew Hammer
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] The recommendation is to replace these heads every 3 months. I replace them every 2 months since I find they are more effective over a shorter period of time.
Written by a customer while visiting philips.com
Posted by: Steven O
Gender:Male
Verified Purchase:Yes
It is great to get the proper brush head at a good price from the manufacturer.
We had bad experiences with replacement brush heads from 3rd parties.
We had bad experiences with replacement brush heads from 3rd parties.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
Putting it to the Test
on October 9, 2011
Posted by: kittykat
Gender:Female
We love our sonicare toothbrush. The brushes do, do their job. It keeps us less out of the dentist office for major dental work.
Pros: add a pro
Written by a customer while visiting philips.com