Customer reviews from Western Digital
Western Digital - WD Elements 6TB USB 3.0 Desktop External Hard Drive WDBWLG0060HBK-NESN - Black
Average customer rating
3.9
(15 Reviews)
Rating breakdown 15 reviews
5 Stars
11
4 Stars
0
3 Stars
0
2 Stars
0
1 Star
4
0%of customers recommend this product.
(
0 out of
1)
Customer Reviews for Western Digital - WD Elements 6TB USB 3.0 Desktop External Hard Drive WDBWLG0060HBK-NESN - Black
Customer Rating
1
Don't believe plug and play
on October 12, 2024
Posted by: Not good
Absolutely zero guidance on how to format to use on a Mac. No help in the box. No help on the Hard Drive. No help online. Should't be this difficult to use a "plug and Play" hard drive!
No, I would not recommend this to a friend.
Response from Western DigitalBy SM OLS, October 14, 2024
Hi, Please be informed that the WD Elements Desktop Hard Drive is a plug-and-play device designed and tested for Windows and MacOS. Please know that the device is ready for Windows computers out of the box but can be formatted using the HFS+J file system for use with macOS.
Please refer to the mentioned link for steps to format the drive for use with Windows or macOS: https://support-en.wd.com/app/answers/detailweb/a_id/8200/
If you are having any issue with the drive, please open a ticket with detailed problem and error screenshot at (https://support-en.wd.com/app/askweb), the customer support team will contact you as soon as possible.
Please refer to the mentioned link for steps to format the drive for use with Windows or macOS: https://support-en.wd.com/app/answers/detailweb/a_id/8200/
If you are having any issue with the drive, please open a ticket with detailed problem and error screenshot at (https://support-en.wd.com/app/askweb), the customer support team will contact you as soon as possible.
Written by a customer while visiting Western Digital
Customer Rating
1
Enclosure blocks non-WD drives
on April 23, 2023
Posted by: IBYTES LLC
I am attempting to swap the 12TB drive out of the enclosure for an Iron Wolf Pro NAS 16TB drive. The NAS drive has 14TB worth of data already on it, works fine internally, but if you put it in the WD Elements enclosure, the drive is not recognized by the NAS server or my laptop (both Debian). Exact same configuration/cables/power supply but with the WD 12TB drive works fine. I tested it out using a Seagate 5TB as well and it was not recognized once placed in the WD Elements enclosure.
If this is truly what is happening, that is absolutely unacceptable and I will never again purchase WD products. The USB/SATA standard is supposed to be open and universal, not locked to a specific manufacturer.
Response from Western DigitalBy SM OLS, April 24, 2023
Hello,
We're sorry to hear about your user experience with WD Elements Desktop and appreciate your time for providing the review.
We would like to directly work with you to gather more details about the issue so that we can provide appropriate resolution or we would request you to open a support ticket with brief query. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear about your user experience with WD Elements Desktop and appreciate your time for providing the review.
We would like to directly work with you to gather more details about the issue so that we can provide appropriate resolution or we would request you to open a support ticket with brief query. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Customer Rating
1
Works badly as USB disk for Keenetic router 1810
on April 13, 2023
Posted by: maxo
With Elements Desktop formatted as NTFS I receive very often warning "Dirty file system". Disk becomes unreadable with this warning. I have to disconnect to make disk check and repair in Windows. Very unstable work as a USB HDD. And it is not clear whose fault is this. I would never buy WD or Keenetic after such behavior.
Currently I am considering to buy a backup disk for this "backup disk".
Currently I am considering to buy a backup disk for this "backup disk".
Response from Western DigitalBy SM OLS, April 14, 2023
Hello,
We're sorry to hear about your user experience with the WD Elements Desktop and appreciate your time for providing this review.
If you suspect the drive may not be performing properly. please reach out to our Technical Support team, and we would be glad to assist you with troubleshooting the device.
We would request you to open a support ticket in brief and share with possible error screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear about your user experience with the WD Elements Desktop and appreciate your time for providing this review.
If you suspect the drive may not be performing properly. please reach out to our Technical Support team, and we would be glad to assist you with troubleshooting the device.
We would request you to open a support ticket in brief and share with possible error screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Customer Rating
1
Didn't work straight out of the box
on February 24, 2023
Posted by: frustratedWithJunk
Absolute garbage. I'll be returning this expensive paper weight. I should have known to stick with Seagate.
Response from Western DigitalBy SM OLS, February 27, 2023
Hello,
We're sorry to hear about your user experience with WD Elements Desktop Drives and appreciate your time for providing the review.
We would like to directly work with you to gather more details about the issue so that we can provide appropriate resolution or we would request you to open a support ticket with brief query and possible errors screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear about your user experience with WD Elements Desktop Drives and appreciate your time for providing the review.
We would like to directly work with you to gather more details about the issue so that we can provide appropriate resolution or we would request you to open a support ticket with brief query and possible errors screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Posted by: Dr G
Verified Purchase:Yes
easy to install and works great. very useful as a plug and play
Written by a customer while visiting Western Digital
Customer Rating
5
Excellent hard drives, great customer support.
on August 2, 2022
Posted by: GeeM
Verified Purchase:Yes
I have had several WD hard drives over the years...good stuff.
I was unable to format my latest on, so I called WD customer support and they got me up and running. Hard drive works well now.
I was unable to format my latest on, so I called WD customer support and they got me up and running. Hard drive works well now.
Written by a customer while visiting Western Digital
Posted by: WD user
Verified Purchase:Yes
Great product. It performed as it was supposed to.
Written by a customer while visiting Western Digital
Posted by: JLL1
Verified Purchase:Yes
Perfect purchase for adding storage to my existing HD.
Written by a customer while visiting Western Digital