Customer Reviews for SanDisk - WD_BLACK 1TB SN850X NVMe Internal Gaming SSD Solid State Drive - Gen4 PCIe, M.2 2280, Up to 7,300 MB/s - WDS100T2X0E
Customer Rating
1
Got a defective product
on August 3, 2023
Posted by: Dani T
This drive was unusable from the start, my laptop would not recognize the ssd at all so it would not format it. I removed my old ssd and tried to use this ssd as main, windows was able to "fix" this issue during repair... everything worked after that, then i installed a program to check the speed of this ssd. It would NOT give me the 7300 advertised, instead i got 3710.92 and bellow. With that said, I decided to return this product. I think they sent me a defective product
Response from Western DigitalBy SM OLS, August 4, 2023
Hello,
We are sorry to hear about your online shopping experience with WD_Black SN850X NVMe Gaming Storage and appreciate your time providing this review and bringing this matter to our attention.
We do apologize if you are having any issues with your drive. We would recommend reaching out to our Technical Support team, as we would be glad to assist you with any troubleshooting options or possible warranty that the drive may have. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. You can contact us directly via phone to address any questions or concerns to ensure good overall user experience.
Need Help? Please see our "'Contact Us" page for information.
I've bought this for my PS5, but need advice on which heatsink to purchase. Should I buy a single-sided or double-sided heatsink for the 4 TB version for my PS5? And which model dissipates heat the best?
Just installed one of these bad boys in my new Asus Strix G18 laptop and it’s working perfectly. I’ve been using WD for many years now and I’ve never been disappointed. The products are reliable, work as advertised, and last!
Works great once its set up correctly in the bios. Installed alongside the oem wd_black m.2 and used the included acronis subscription to move my OS over to the sn850x. I had to reset the cmos to get it to boot, and had to reformat the original drove to stop windows from reverting my boot order. I was initially disappointed in my benchmark scores before realizing that the pci lanes are intertwined in a way that both drives are affected. Basically, it made my original drive appear much faster than normal and the sn850x slower than advertised in testing. In real-world use, its fast and stable though. The dashboard app is also nice to have as well. Mine is mounted behind the GPU with no heatsink and never reaches above 60° at full load.
If you have a laptop, you probably want single sided memory and not double sided memory; be sure to lookup your laptop's requirements. Not all memory is created equal and some reputable providers offer 2TB but memory is double sided and may not fit in your laptop. SN 850x 2TB and lower is single sided; 4TB is double sided. 2tb x 2 installed in Dell Precision 7560 for ease of separation of Windows 10 and Ubuntu dual boot
As ridiculous as it is, we ordered this for one of our technicians to use on his laptop, while it was considerably overkill for what it was going to be used for, I thought it best to try and get the best for them so they aren't sitting there twiddling their thumbs waiting for our AV programs to load. Unfortunately the IT company that we gave this to reported to us that the SSD was bad and despite troubleshooting it was non-functional. I usually go for samsung SSDs as I've had a really good history using their parts and decided maybe it was worth it to try out WD stuff but it seems like I'll be sticking to samsung SSDs for future upgrades.
Response from Western DigitalBy SM OLS, February 21, 2023
Hello,
We are sorry to hear about your user experience with WD_Black SN850X NVMe Gaming Storage and appreciate your time providing this review and bringing this matter to our attention.
Please let us confirm that there can be multiple factors that may work with or against the drive and we would like to have the opportunity to address your concerns directly as we think there were greater underlying causes that needed to be investigated with care resulting to a positive outcome.
You could raise a concern ticket on the given link, the customer support team get back to you in a earliest possible time .Please refer to the link mentioned: https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
Everything is very good, even many are saying Samsung and Seagate are better. Why 4 stars? Because I was never able to get 7300 mb/s. Even from one WD Black SN850X to another WD Black SN850X (on a Asrock Z790 Steel Legend WiFi motherboard). Maybe the motherboard is the problem. Not sure.
We all know SSD is way faster and better than HDD. When i was playing video games like The Witcher 3 and Sword and Fairy 7, the loading time was like alomost 1 second!! The only thing I wanna say is to put compatibility info here so we all can know the ones with HEATSINK DONT WORK WITH LAPTOPS!! That's why i returned that one and bought this one without heatsink.