Customer reviews from ATT.com
Apple - Refurbished Excellent - AirPods Pro 3, Wireless Active Noise Cancelling Earbuds with Heart Rate Sensing Feature - White
Average customer rating
4.1
(43 Reviews)
Rating breakdown 43 reviews
5 Stars
27
4 Stars
6
3 Stars
2
2 Stars
3
1 Star
5
72%of customers recommend this product.
(
26 out of
36)
Customer Reviews for Apple - Refurbished Excellent - AirPods Pro 3, Wireless Active Noise Cancelling Earbuds with Heart Rate Sensing Feature - White
Posted by: Anonymous
from SC
Verified Purchase:Yes
My acct has been scammed since Feb 2026 and this has happened 5 times. I’ve called ATT every time and they promise to investigate and correct this….they haven’t and lie treat their customers like crap!!! Beware customers they probably are in on the take with these fraudsters
No, I would not recommend this to a friend.
Written by a customer while visiting ATT.com
Posted by: House of Audiophiles
Verified Purchase:Yes
The new design of the ear pads hurts my ears. The sound is crisp, but buyer beware, I can’t wear them very long without discomfort.
No, I would not recommend this to a friend.
Written by a customer while visiting ATT.com
Posted by: TTTTTTTT
Verified Purchase:Yes
Too big and absolutely kills my ears!
Written by a customer while visiting ATT.com
Posted by: Thomas622
from Sumter, SC
Verified Purchase:Yes
Excellent product. Noise cancellation and overall sound are amazing. Very pleased.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Jose89
from Hawaii
Verified Purchase:Yes
AirPods do not connect sometimes
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Andres, July 30, 2026
Hi there, Jose.
Thank you for sharing your feedback regarding your AirPods Pro 3. We apologize for the frustration caused by the intermittent Bluetooth connection issues you are experiencing.
To help resolve this, you can try placing the AirPods back in their charging case for 10 seconds, toggling your device's Bluetooth off and back on, or forgetting and repairing the AirPods in your Bluetooth settings.
If the issue continues, we recommend visiting your local AT&T store so our experts can troubleshoot the connection in person, or you can reach out to our team on X (@ATTHelp), Instagram (@att), or Facebook (AT&T) for further help.
Thank you for sharing your feedback regarding your AirPods Pro 3. We apologize for the frustration caused by the intermittent Bluetooth connection issues you are experiencing.
To help resolve this, you can try placing the AirPods back in their charging case for 10 seconds, toggling your device's Bluetooth off and back on, or forgetting and repairing the AirPods in your Bluetooth settings.
If the issue continues, we recommend visiting your local AT&T store so our experts can troubleshoot the connection in person, or you can reach out to our team on X (@ATTHelp), Instagram (@att), or Facebook (AT&T) for further help.
Written by a customer while visiting ATT.com
Posted by: Anonymous
from Florida
Verified Purchase:Yes
Great for blocking out outside noise while I am working.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Lady AME
Verified Purchase:Yes
Good purchase for the price
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Mitchsti
from California
Verified Purchase:Yes
Much clearer than my gen 2 pros and as an added bonus I can except or decline a call with a nod or turn of my head
I would recommend this to a friend!
Written by a customer while visiting ATT.com