Customer reviews from ATT.com
Apple - Refurbished Excellent - AirPods Pro 3, Wireless Active Noise Cancelling Earbuds with Heart Rate Sensing Feature - White
Average customer rating
4.1
(45 Reviews)
Rating breakdown 45 reviews
5 Stars
29
4 Stars
6
3 Stars
2
2 Stars
3
1 Star
5
74%of customers recommend this product.
(
28 out of
38)
Customer Reviews for Apple - Refurbished Excellent - AirPods Pro 3, Wireless Active Noise Cancelling Earbuds with Heart Rate Sensing Feature - White
Posted by: Amic
from Tx
Verified Purchase:Yes
Works and exactly as expected!
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Joycelyn04
from Georgia
Verified Purchase:Yes
Great product and would recommend anyone who loves airpods to try them.
I would recommend this to a friend!
Response from ATT.comBy AT&T CARE - Isabella, September 1, 2026
Thank you for your excellent review of the AirPods Pro 3. It's great to hear that you consider them a great product and that you highly recommend them to anyone who already loves the AirPods lineup. We always strive to provide our customers with top-tier audio accessories that deliver an exceptional listening experience.
Thank you for taking the time to share your recommendation!
Thank you for taking the time to share your recommendation!
Written by a customer while visiting ATT.com
Posted by: Anonymous
from SC
Verified Purchase:Yes
My acct has been scammed since Feb 2026 and this has happened 5 times. I’ve called ATT every time and they promise to investigate and correct this….they haven’t and lie treat their customers like crap!!! Beware customers they probably are in on the take with these fraudsters
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Pablo, August 4, 2026
Hello Barry. Thanks for flagging this for us. We are sorry to hear unauthorized orders have been attempted on your account. We know how important it is to keep your account safe and secure, and we apologize for this hassle.
This is certainly not the seamless experience we want for you. We want to investigate your account details and clear up this ordering issue. Please fill out our secure support form to get started:
🔗https://www.att.com/get-support/
Additionally, you can submit a report directly through the AT&T Fraud Resources Portal:
🔗https://attfraud.custhelp.com/
For the fastest assistance, you can also DM our official support channels on X (@ATTHelp), Instagram (@att), or Facebook (AT&T). Thank you for choosing AT&T.
This is certainly not the seamless experience we want for you. We want to investigate your account details and clear up this ordering issue. Please fill out our secure support form to get started:
🔗https://www.att.com/get-support/
Additionally, you can submit a report directly through the AT&T Fraud Resources Portal:
🔗https://attfraud.custhelp.com/
For the fastest assistance, you can also DM our official support channels on X (@ATTHelp), Instagram (@att), or Facebook (AT&T). Thank you for choosing AT&T.
Written by a customer while visiting ATT.com
Posted by: House of Audiophiles
Verified Purchase:Yes
The new design of the ear pads hurts my ears. The sound is crisp, but buyer beware, I can’t wear them very long without discomfort.
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Isabella, August 26, 2026
We appreciate you sharing your thoughts on the crisp sound quality of the AirPods Pro 3.
Since the AirPods Pro 3 feature a updated design with five different sizes of foam infused ear tips in the box, you might try these quick adjustments to improve the physical fit:
• Switch out the preinstalled medium ear tips for a smaller size, such as extra small or extra extra small, to reduce localized pressure inside your ear canal.
• Rotate the stems of the earbuds slightly toward your face at a forty five degree angle to find a more natural positioning against your skin.
• Use your paired iPhone to run the built-in Acoustic Seal Test under your Bluetooth settings to verify if a different size configuration provides a more balanced seal.
If the discomfort continues, please send us a direct message on your favorite social media channel.
Connect with us on socials:
• X (Twitter): @ATTHelp
• Instagram: @att
• Facebook: AT&T
Thank you for your valuable review!
Since the AirPods Pro 3 feature a updated design with five different sizes of foam infused ear tips in the box, you might try these quick adjustments to improve the physical fit:
• Switch out the preinstalled medium ear tips for a smaller size, such as extra small or extra extra small, to reduce localized pressure inside your ear canal.
• Rotate the stems of the earbuds slightly toward your face at a forty five degree angle to find a more natural positioning against your skin.
• Use your paired iPhone to run the built-in Acoustic Seal Test under your Bluetooth settings to verify if a different size configuration provides a more balanced seal.
If the discomfort continues, please send us a direct message on your favorite social media channel.
Connect with us on socials:
• X (Twitter): @ATTHelp
• Instagram: @att
• Facebook: AT&T
Thank you for your valuable review!
Written by a customer while visiting ATT.com
Posted by: TTTTTTTT
Verified Purchase:Yes
Too big and absolutely kills my ears!
Response from ATT.comBy AT&T CARE - Isabella, August 3, 2026
We hear your feedback regarding the comfort and fit of your new AirPods Pro 3. We completely understand how disappointing it is when a premium pair of headphones causes physical discomfort or hurts your ears, as a secure and painless fit is essential for a good listening experience.
To help alleviate the pressure, we highly recommend trying the alternative ear tip sizes included in the box. Your AirPods come with multiple silicone tip options, and switching to a smaller size can significantly reduce the pressure on your ear canal. You can also run the Ear Tip Fit Test by going to your device Settings, selecting your AirPods, and tapping Ear Tip Fit Test to ensure you have the best acoustic seal and comfort level.
If you have experimented with the different sizes and the fit still causes discomfort, we recommend visiting an Apple Store or reaching out to Apple Support directly. Their team can run this fit test with you in person, provide personalized sizing advice, or look into alternative options to find a shape that works comfortably for your ears.
Apple Support:
📞 1‑800‑275‑2273
🔗 https://support.apple.com
Thank you for sharing your review with us. Your feedback is highly valuable because it helps us monitor hardware comfort and design expectations for the accessories we carry.
To help alleviate the pressure, we highly recommend trying the alternative ear tip sizes included in the box. Your AirPods come with multiple silicone tip options, and switching to a smaller size can significantly reduce the pressure on your ear canal. You can also run the Ear Tip Fit Test by going to your device Settings, selecting your AirPods, and tapping Ear Tip Fit Test to ensure you have the best acoustic seal and comfort level.
If you have experimented with the different sizes and the fit still causes discomfort, we recommend visiting an Apple Store or reaching out to Apple Support directly. Their team can run this fit test with you in person, provide personalized sizing advice, or look into alternative options to find a shape that works comfortably for your ears.
Apple Support:
📞 1‑800‑275‑2273
🔗 https://support.apple.com
Thank you for sharing your review with us. Your feedback is highly valuable because it helps us monitor hardware comfort and design expectations for the accessories we carry.
Written by a customer while visiting ATT.com
Posted by: Thomas622
from Sumter, SC
Verified Purchase:Yes
Excellent product. Noise cancellation and overall sound are amazing. Very pleased.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Jose89
from Hawaii
Verified Purchase:Yes
AirPods do not connect sometimes
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Andres, July 30, 2026
Hi there, Jose.
Thank you for sharing your feedback regarding your AirPods Pro 3. We apologize for the frustration caused by the intermittent Bluetooth connection issues you are experiencing.
To help resolve this, you can try placing the AirPods back in their charging case for 10 seconds, toggling your device's Bluetooth off and back on, or forgetting and repairing the AirPods in your Bluetooth settings.
If the issue continues, we recommend visiting your local AT&T store so our experts can troubleshoot the connection in person, or you can reach out to our team on X (@ATTHelp), Instagram (@att), or Facebook (AT&T) for further help.
Thank you for sharing your feedback regarding your AirPods Pro 3. We apologize for the frustration caused by the intermittent Bluetooth connection issues you are experiencing.
To help resolve this, you can try placing the AirPods back in their charging case for 10 seconds, toggling your device's Bluetooth off and back on, or forgetting and repairing the AirPods in your Bluetooth settings.
If the issue continues, we recommend visiting your local AT&T store so our experts can troubleshoot the connection in person, or you can reach out to our team on X (@ATTHelp), Instagram (@att), or Facebook (AT&T) for further help.
Written by a customer while visiting ATT.com
Posted by: Anonymous
from Florida
Verified Purchase:Yes
Great for blocking out outside noise while I am working.
I would recommend this to a friend!
Written by a customer while visiting ATT.com