Customer reviews from bose.com
Bose - QuietComfort SC Wireless Over-Ear Active Noise Canceling Headphones 884367-0900 with Soft Case - Black
Average customer rating
4.6
(1,221 Reviews)
Rating breakdown 1,221 reviews
5 Stars
944
4 Stars
152
3 Stars
60
2 Stars
30
1 Star
35
Customer Reviews for Bose - QuietComfort SC Wireless Over-Ear Active Noise Canceling Headphones 884367-0900 with Soft Case - Black
Customer Rating
4
Good product, good deal through Bose
on December 25, 2024
Posted by: Steven 33
Received headphones a few days ago and I’m still learning the features. I would’ve given five star review if the headphones came with a user guide. But Bose chooses a QR code for me to put on my phone and figure out all the great features that my headphones have. Other products I have purchased,” Not Bose”, come with a user guide for the product.
Written by a customer while visiting bose.com
Customer Rating
3
Great audio, bad device selection
on December 26, 2024
Posted by: LP
Length of ownership:1 month
Great sound quality and fantastic battery life, but wind noise cancellation requires active noise cancellation on full, so I have to choose between loud wind noise and not hearing traffic while walking down the sidewalk.
Also, the device selection switch says the headset is switching between my phone and TV, but it continues to only play the TV audio when when it says it's switching to my phone
Response from bose.comBy Customer Support, December 26, 2024
Thanks for leaving your feedback on the QuietComfort Headphones. This product can use multi-point connection feature to allow you to pair to two devices at once. To be able to switch, you need to pause audio on the first device to be able to play audio from the second device. It sounds like that because the TV is active, that will be why it hasn't switched to the phone. Learn more about multipoint here: https://www.bose.co.uk/en_gb/support/articles/HC1283/productCodes/QC-HEADPHONEARN/article.html. The settings shown in the article allows you to turn multipoint off if it doesn't suit your requirements.
If you need any further assistance, please do not hesitate to reach out via https://bose.life/3ET4mCs.
Jeff - Customer Support
If you need any further assistance, please do not hesitate to reach out via https://bose.life/3ET4mCs.
Jeff - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Great headphones
on December 26, 2024
Posted by: Jclifton
Gender:Male
Length of ownership:1 week
Love the headphones. Comfortable. Great sound. Aware more works great. Wish the action button could be customized for more than Spotify... This seems very shortsighted Bose.
Written by a customer while visiting bose.com
Customer Rating
5
Perfect Gift
on December 26, 2024
Posted by: Kaybrent
Gender:Female
Length of ownership:1 week
Bought these for my husband for Christmas and he LOVES them!! Really great noise canceling and audio is clear. Considering getting a second set for myself
Written by a customer while visiting bose.com
Customer Rating
5
Great Features!
on December 27, 2024
Posted by: Barb379
Gender:Female
Length of ownership:1 week
Love the color! The headphones are very comfortable and beat part is the noise canceling. Great when working from
Home to avoid distractions.
Home to avoid distractions.
Written by a customer while visiting bose.com
Customer Rating
5
Fabulous Headphones
on December 27, 2024
Posted by: Mitzi
Gender:Female
Length of ownership:3 months
Exceptional sound and comfort! I love my new headphones!
Written by a customer while visiting bose.com
Customer Rating
2
Poor performance
on December 27, 2024
Posted by: Black cans
Poor connection between multiple devices. There are lots of "digital skips and bleeps" in the audio. I had the older version for almost 5 years and those were great. I'll probably return these. Very disappointed.
Response from bose.comBy Customer support, December 27, 2024
Hello and thank you for your review.
To use swap between 2 devices you must Pause audio on your first mobile device and then play audio on your second mobile device.
• Your headphones receive phone calls from both devices, regardless of which
device is playing audio.
• You can also switch between two devices using the Bose Music app. You can
access this option from the Settings menu.
If you run into any issues, please reach out to support and we’ll be happy to help!
https://bose.life/globalsupport
Thanks
Jack - Bose Customer Support
To use swap between 2 devices you must Pause audio on your first mobile device and then play audio on your second mobile device.
• Your headphones receive phone calls from both devices, regardless of which
device is playing audio.
• You can also switch between two devices using the Bose Music app. You can
access this option from the Settings menu.
If you run into any issues, please reach out to support and we’ll be happy to help!
https://bose.life/globalsupport
Thanks
Jack - Bose Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
Just Annoying
on December 27, 2024
Posted by: M
Gender:Female
Length of ownership:1 month
Bought this a month ago, works fine, sound quality is nice. What is not nice is it's lack of an 'off' feature for its noise cancellation, which I need because both noise cancellation and transparency give me headaches when I'm somewhere quiet. It's also still reminding me to get their app that I already have every time I turn them on, and turns on my spotify for no reason every time it tells me the battery's low. To me they're pretty tied with Apple beats for sound quality, but for reasons stated above fall short overall.
Response from bose.comBy Customer Care, December 27, 2024
Hi.
Pleased to know that you find the sound quality of the headphones, nice. If you do not want the noise cancellation on, just set it to Aware. By default, the headphones power on in Quiet Mode. To set the headphones to power on with the last mode used, use the Bose Music app. You can access this option from the Settings menu. Also, you can disable the voice prompts if you want to. Here are the steps, https://bose.life/4fx2wYd. If you need further assistance, don't hesitate to get in touch with us at https://bose.life/3BgUIIU.
Marvin - Customer Support
Pleased to know that you find the sound quality of the headphones, nice. If you do not want the noise cancellation on, just set it to Aware. By default, the headphones power on in Quiet Mode. To set the headphones to power on with the last mode used, use the Bose Music app. You can access this option from the Settings menu. Also, you can disable the voice prompts if you want to. Here are the steps, https://bose.life/4fx2wYd. If you need further assistance, don't hesitate to get in touch with us at https://bose.life/3BgUIIU.
Marvin - Customer Support
Written by a customer while visiting bose.com