Customer reviews from apc.com
APC - Smart-UPS, Line Interactive, 1500VA, Rackmount 2U, 120V, 6x NEMA 5-15R outlets, SmartConnect Port+SmartSlot, AVR, LC - Black
Average customer rating
4.7
(40 Reviews)
Rating breakdown 40 reviews
5 Stars
32
4 Stars
6
3 Stars
0
2 Stars
0
1 Star
2
92%of customers recommend this product.
(
36 out of
39)
Customer Reviews for APC - Smart-UPS, Line Interactive, 1500VA, Rackmount 2U, 120V, 6x NEMA 5-15R outlets, SmartConnect Port+SmartSlot, AVR, LC - Black
Customer Rating
1
Cannot Easily Download Firmware Updates
on January 28, 2019
Posted by: RW41
from Houston Tx
Bought this back in Dec. 2018. Ordered a network card 2 for in house management.
The Firmware Upgrade manager says I have a FW Upgrade available but when I browse for it, none of the .enc files show up until you enable all files. Then none show they are for an SMT3000. Lastly reading all the txt files they indicate some should be compatible, but the wizard says they are not. So then I go to APC to see if I can download an .ENC (firmware file) and for my model they steer towards an .MIB file which the Upgrade wizard rejects. It used to be this process took minutes to achieve on APC support, but now it takes hours and tomorrow I will call for technical support. For my own references, I have been using APC UPS' for 20+ years. After this debacle it may be time to rethink this strategy.
The Firmware Upgrade manager says I have a FW Upgrade available but when I browse for it, none of the .enc files show up until you enable all files. Then none show they are for an SMT3000. Lastly reading all the txt files they indicate some should be compatible, but the wizard says they are not. So then I go to APC to see if I can download an .ENC (firmware file) and for my model they steer towards an .MIB file which the Upgrade wizard rejects. It used to be this process took minutes to achieve on APC support, but now it takes hours and tomorrow I will call for technical support. For my own references, I have been using APC UPS' for 20+ years. After this debacle it may be time to rethink this strategy.
Pros: High Quality, Fast, High Confidence Level in 24/7 Uptime
Cons: Difficult to Use, Difficult Maintenance, Difficult Management, Lacking Vendor Support
No, I would not recommend this to a friend.
Response from apc.comBy APC Product Support, CCC, January 30, 2019
Thank you for bringing these concerns to our attention. We apologize for any inconvenience or frustration this may have caused. Updating the firmware on the SMT3000C is normally a simple process managed through the LCD or SmartConnect interface. It may make sense for you to contact our support team for further assistance.
https://www.apc.com/us/en/support/contact-us/index.jsp
https://www.apc.com/us/en/support/contact-us/index.jsp
Written by a customer while visiting apc.com
Customer Rating
1
Horrible Feature Set
on February 9, 2019
Posted by: BBOD19
from Boston, MA
Unable to configure SNMP monitoring with built in Network card
Cons: Difficult to Use, Difficult Management
No, I would not recommend this to a friend.
Written by a customer while visiting apc.com
Posted by: Skysno
from Snohomish, WA
Verified Purchase:Yes
I bought a replacement for an older model. It was easy to install, basically just plugged it to the wall and plugged our equipment into it. It comes with software and documentation on two CDs.
Pros: Easy to Perform Maintenance, Ease of Management, High Quality, Good Vendor Support, High Confidence Level in 24/7 Uptime
Cons: Too Expensive
I would recommend this to a friend!
Written by a customer while visiting apc.com
Customer Rating
5
Awesome UPS
on June 30, 2020
Posted by: naduka
Large capacity 3000VA Rackmount that only takes up 2U of space! Includes the remote management SmartConnect software which works great. This thing looks great and gives tons of run time for just 2U! Highly recommended!
Pros: High Confidence Level in 24/7 Uptime
I would recommend this to a friend!
Written by a customer while visiting apc.com
Customer Rating
5
super super
on April 12, 2018
Posted by: osudk3329094d
from Mentor, OH 44060, USA
The APC Smart UPS 1500VA LCD is a very worthwide purchase. It works very good. We have got two of these for over 5 years. Once I had to change the batteries. This is absolutly no problem. You don`t have to shutdown the servers respectively the UPS. Open the front, pull out the batteries, disconnect, connect the new batteries, push them in and close the front.
I would recommend this to a friend!
Written by a customer while visiting apc.com
Customer Rating
4
Great UPS
on September 17, 2018
Posted by: RKTech
Fantastic UPS with awesome remote monitoring. Love APCs mobile app. Works well and will continue to be a customer for a long time to come.
I would recommend this to a friend!
Written by a customer while visiting apc.com
Customer Rating
5
Exactly What My Customer Needed
on December 17, 2018
Posted by: Dawnt19
from Huntington Beach
Purchased this for a customer and they like how easy the setup is and say its been a great product.
I would recommend this to a friend!
Written by a customer while visiting apc.com
Customer Rating
5
Does exactly what I need it to do
on February 26, 2019
Posted by: atw1010
from St. Cloud, MN
I'm using this for a rack in a small data center with only a couple servers, a small SAN, and networking gear. Has worked flawlessly. Would recommend.
Pros: Ease of Management, Good Value, High Quality, High Confidence Level in 24/7 Uptime
Written by a customer while visiting apc.com