Customer reviews from brother-usa.com
Brother - ScanNCut SDX125EGY Electronic Cutting System - Gray
Average customer rating
4.4
(124 Reviews)
Rating breakdown 124 reviews
5 Stars
90
4 Stars
13
3 Stars
9
2 Stars
3
1 Star
9
98%of customers recommend this product.
(
61 out of
62)
Customer Reviews for Brother - ScanNCut SDX125EGY Electronic Cutting System - Gray
Customer Rating
5
Love it
on March 22, 2022
Posted by: MissBNH
from Concord NH
Works much better than the other popular brand. I have made custom shoes, custom shirts and it's super easy. Was easy to set up and the program for it is pretty simple as well. Wish I had one years ago..
Written by a customer while visiting brother-usa.com
Customer Rating
5
Scan N Cut
on May 30, 2022
Posted by: Danielle
from Florida
It is very easy to set up. Canvas workspace is easy to navigate as well. There was a bit of learning to use the different options but, I watched different videos and they helped.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Brother ScanNCut SDX125e
on April 21, 2023
Posted by: Cinnibean
from Phoenix, Arizona
Brother ScanNCut SDX125e is wonderful for me. It does everything I want it to do, cutting various materials, especially fabric.
Written by a customer while visiting brother-usa.com
Customer Rating
3
It's okay, but I'm disappointed
on July 24, 2023
Posted by: nb47
from CA
This machine is called the "scan & cut", and it does that fairly well, as long as the thing you want to cut has no breaks in the outer line. Unfortunately, the instructions are to make a project that has nothing to do with scanning & cutting. I find the software and the device panel not very intuitive. For example, if I want to scan an image and cut around the outside of it, I haven't yet figured out how to enlarge the cutting border so that it doesn't cut all the tiny things in the middle. I suspect to get my value out of it, I'll have to spend a weekend experimenting until I can figure out how to do what I bought it for. The other annoying thing is the cutting mats are outrageously expensive.
Response from brother-usa.comBy Brother, Customer Service, July 25, 2023
We would like to help answer any questions you may have about your Brother ScanNCut SDX125E. Please see the links below for videos that may help:
https://support.brother.com/g/b/faqlist.aspx?c=us&lang=en&prod=hf_sdx125eeus&ftype3=100041
To edit your scanned image or enlarge it, please see the information on how to use the Scan to Cut Data feature:
https://support.brother.com/g/b/faqend.aspx?c=us&lang=en&prod=hf_sdx125eeus&faqid=faqh00000726_001
If we can be of further assistance, you can contact Brother Customer Service directly at:
https://www.brother-usa.com/support
https://support.brother.com/g/b/faqlist.aspx?c=us&lang=en&prod=hf_sdx125eeus&ftype3=100041
To edit your scanned image or enlarge it, please see the information on how to use the Scan to Cut Data feature:
https://support.brother.com/g/b/faqend.aspx?c=us&lang=en&prod=hf_sdx125eeus&faqid=faqh00000726_001
If we can be of further assistance, you can contact Brother Customer Service directly at:
https://www.brother-usa.com/support
Written by a customer while visiting brother-usa.com
Customer Rating
1
Epic FAIL
on November 16, 2024
Posted by: yafasil
from Sacramento, CA
I have purchased 2 scan n cut machines and they have both failed, one within 2 months and the first within a year. It doesn’t load the mat correctly, it goes in crooked. New mat, old mat, it doesn’t matter. When it cuts it shifts the mat, ruining a lot of expensive paper. I’m about to throw the machine out the window. Brother knows about these issues and doesn’t care. I will never buy another brother machine nor will I ever recommend one to anyone.
Response from brother-usa.comBy Brother Customer Service, November 19, 2024
Thanks for taking the time to review your experience with the Brother SDX125EGY. We appreciate your feedback. I’m sorry to hear you are having some issues with the Brother SDX125EGY and that your experience with Brother Customer Service was poor. I sincerely apologize for any inconvenience this issue may have caused you. If you’ll give us another chance, we’d like to make things right. Please contact us directly at:
https://www.brother-usa.com/support/SDX125EGY
https://www.brother-usa.com/support/SDX125EGY
Written by a customer while visiting brother-usa.com
Customer Rating
5
So awesome!
on January 29, 2021
Posted by: Lmc5209
from Ohio
[This review was collected as part of a promotion.] I received this for free in exchange for my honest opinion. I really like this machine. It’s very easy to use, even for someone who has no experience at all. The screen is large enough to see well and the application I use on my laptop works well too. It’s easy to transfer from my laptop to the machine wirelessly. I have only worked with card stock so far, but I’ve done several projects. I’m playing around with it to get comfortable before buying more materials. I can see this being really useful for holidays, education, and just fun crafts. I can’t wait to make more projects!!
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Great product!
on February 1, 2021
Posted by: Choosyone31
from Washington
[This review was collected as part of a promotion.] I have the Brother ScanNCut SDX125E. The machine came with a cardstock project as an introduction to the cutter. It was easy to complete the project by following the instructions, and it turned out nice. The cutter itself is pretty easy to set up and to use, but I had a very hard time downloading the free workspace software that Brother promotes (I was able to use the web version of the program and to register an account). I could not find a link to download the file on the Brother site, but eventually found a direct link on a blogger's site. Once that was installed on my laptop, I quickly figured out how to create a design on my laptop and have it exported to the cutter. Using additional fonts was easy as well. As a first time user of cutting machine, I wish the user manual was more detailed about how to cut vinyl vs cardstock, half cuts, etc., but I think if you already have this knowledge or look up tutorials online it will be very easy to use. I still wish I had a decent manual (without needing to download it or look to YouTube videos) that walked me through crafting several different projects. The autoblade does, indeed, detect the pressure needed for different materials! I like that I can quickly make and print labels and installed designs right from the scanner/cutter. The led touch screen makes it all so easy. It comes with a little stylus, but the screen responds to my finger just fine, albeit a little pressure is required with either method. The included designs are great, the machine is quiet, and the cuts are clean.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Wow!
on January 24, 2021
Posted by: tsalk221
from Upstate, New York
[This review was collected as part of a promotion.] I received this product for free from Brother in exchange for my honest opinion/review of the product.
All I can say is wow! I am absolutely in love with this machine! I will admit that I suffered a severe case of nerves and felt overwhelemed when I first opened the box. However, I sucked it up and got on with it, lol.
First it comes very well packaged. Everything you need to get started is included. Set up was easy and I was plugged in and connected to my wifi within minutes. Setting it up was simple using the lcd screen. The machine is solid but not super heavy. I was able to get the Brother Canvas Workspace program both on my computer and online so I could work on my phone if I want to. I followed the directions in the booklet to make my first folding project but had no idea that a pen had been included so in all honesty I skipped the drawing part. I did find that there was a pen included though. When you get your machine opened and unwrapped, be sure to check both storage drawers. There's a little white pouch with utensils in the right hand side one and the pen thingy is on the left. The only thing I didn't really like is that there's no owner's manual. It comes with quick reference guides and instructions to get started, but no owner's manual. There is a website where you could download it, but I'd much rather have it in my hand.
The machine comes with one sheet of card stock type paper so you will need to purchase vinyl, paper or heat transfer vinyl to make other things. It also comes with a tacky mat to hold the paper/vinyl for cutting/drawing. There is a protective cover on the mat but don't discard it when you remove it because you can reuse it to protect the tackiness of the mat when you aren't using it. Be forewarned though. When I pulled the protective covering off for the first time there was this awful chemical odor emenating from the mat. You know, sort of like the smell of a Sharpie but stronger! It has diminished over the 24 hours since I first pulled the cover off. Make sure there's nothing behind your machine because the mat flows front to back while cutting/drawing. You won't be able to put this right up near a wall because you'll need some clearance.
The mat fed very easily into the machine and the lcd screen led me through the settings I needed as well as following along in the booklet that came with the machine. It was practically silent while it was cutting and the lcd screen told me how long it would take to get finished. The paper came off the mat and I was able to fold my project quickly and easily.
I love the idea of being able to scan something into the machine for drawing or cutting. I found that if I had a smaller piece of vinyl, I could put it on the mat and scan it into the machine. Then, using the lcd screen, I could manipulate what it was that I wanted to cut to be sure it was able to fit on the smaller piece of vinyl. Amazing!
I will say that there is a bit of a learning curve. But the machine and the software make it fairly easy. I was able to put words on my coffee maker and create t-shirts on my very first day with the machine! And I have had ZERO experience with any sort of other vinyl cutting machines. There are also TONS of how to videos on the internet. I swear we could all get lost in a sea of "how do I do......" tutorials. But mostly, it's the trial and error that we will all experience that will teach us how to truly use this fabulous machine.
Overall, I'm super glad to have this machine. I can't wait to explore all it can do. I've already ordered more vinyl because my husband is already asking me to make him decals for his rc cars. Pictures of my first few projects are attached. Good luck in the vinyl cutting world!
All I can say is wow! I am absolutely in love with this machine! I will admit that I suffered a severe case of nerves and felt overwhelemed when I first opened the box. However, I sucked it up and got on with it, lol.
First it comes very well packaged. Everything you need to get started is included. Set up was easy and I was plugged in and connected to my wifi within minutes. Setting it up was simple using the lcd screen. The machine is solid but not super heavy. I was able to get the Brother Canvas Workspace program both on my computer and online so I could work on my phone if I want to. I followed the directions in the booklet to make my first folding project but had no idea that a pen had been included so in all honesty I skipped the drawing part. I did find that there was a pen included though. When you get your machine opened and unwrapped, be sure to check both storage drawers. There's a little white pouch with utensils in the right hand side one and the pen thingy is on the left. The only thing I didn't really like is that there's no owner's manual. It comes with quick reference guides and instructions to get started, but no owner's manual. There is a website where you could download it, but I'd much rather have it in my hand.
The machine comes with one sheet of card stock type paper so you will need to purchase vinyl, paper or heat transfer vinyl to make other things. It also comes with a tacky mat to hold the paper/vinyl for cutting/drawing. There is a protective cover on the mat but don't discard it when you remove it because you can reuse it to protect the tackiness of the mat when you aren't using it. Be forewarned though. When I pulled the protective covering off for the first time there was this awful chemical odor emenating from the mat. You know, sort of like the smell of a Sharpie but stronger! It has diminished over the 24 hours since I first pulled the cover off. Make sure there's nothing behind your machine because the mat flows front to back while cutting/drawing. You won't be able to put this right up near a wall because you'll need some clearance.
The mat fed very easily into the machine and the lcd screen led me through the settings I needed as well as following along in the booklet that came with the machine. It was practically silent while it was cutting and the lcd screen told me how long it would take to get finished. The paper came off the mat and I was able to fold my project quickly and easily.
I love the idea of being able to scan something into the machine for drawing or cutting. I found that if I had a smaller piece of vinyl, I could put it on the mat and scan it into the machine. Then, using the lcd screen, I could manipulate what it was that I wanted to cut to be sure it was able to fit on the smaller piece of vinyl. Amazing!
I will say that there is a bit of a learning curve. But the machine and the software make it fairly easy. I was able to put words on my coffee maker and create t-shirts on my very first day with the machine! And I have had ZERO experience with any sort of other vinyl cutting machines. There are also TONS of how to videos on the internet. I swear we could all get lost in a sea of "how do I do......" tutorials. But mostly, it's the trial and error that we will all experience that will teach us how to truly use this fabulous machine.
Overall, I'm super glad to have this machine. I can't wait to explore all it can do. I've already ordered more vinyl because my husband is already asking me to make him decals for his rc cars. Pictures of my first few projects are attached. Good luck in the vinyl cutting world!
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com