Customer Reviews for Brother - HL-L5000D Laser Printer - Monochrome
Customer Rating
3
Device Failed after 4 days
on February 23, 2026
Posted by: Brother Printer user
from Atmore, AL
The device failed after 4 days. I have been working with support ever since to get a replacement.
Response from brother-usa.comBy Brother Customer Service, February 25, 2026
Thanks for taking the time to review your experience with the Brother HLL5000D. We appreciate your feedback. I’m sorry to hear that you are having some issues with the Brother HLL5000D. We sincerely apologize for any inconvenience this issue may have caused you. I hope the issue has already been resolved; if not, please contact us directly at: https://www.brother-usa.com/support/HLL5000D
Having used Brother laser printers for the last 20 + years, the HL-5000D is by far the best printer investment I made. The versatility, speed and reliabilty has been both cost and time savinjg.
My pigeon club has been looking for a newer printer that has the parallel port connection and will print directly from our Legacy/Professional racing pigeon clock. I am writing this review so that Racing Pigeon clubs will know that this printer works!!!!! Right out of the box!!
Works great with our Timing System for Drag Racing, We needed to move Printer near our System Main Computer. Able to get adapter to use excising Printer Cables. Great Product. (Please Keep These in Stock!)
We ordered this printer online from Staples in March 2018 and are very disappointed with it. Upon setting it up, it shut the computer down when we plugged it in and over the past 5 months it frequently shut down the computer when we requested a print job. We were told we needed the entire packaging to return the computer however we only have the box as we recycled the styrofoam. We have other Brother products and they continue to work well.