The shredder works well but when the basket is full and you try to empty it, it creates a huge mess. The shredder head is so close to the left side of the machine it drops shredder material on the outside of the basket. You have to sweep up the mess inside the machine and the floor in front of the machine. Had I know this I would not have purchased this machine. I guess it is too late now.
Response from fellowes.comBy AS, CS, April 5, 2016
Sometimes we recommend emptying the basket to your machine more often in order to ensure that there is n overflow of shredded materials. Also, are you using a bag with your machine? This is also a possibility to help reduce such a problem when emptying your machine. We are sorry to see that our 125Ci is not 100% meeting your expectations. Should you have any additional questions, please give us a call directly at (800)945-4545.
Mine was so dependable another office ordered one!
on December 8, 2015
Posted by: mlovelady
My Fellowes 125Ci shredder is a replacement for a C120C. The old one has been in steady heavy use for 9 years! (Only one trip to the repair shop in all that time.) We had gone through several other brands and none had lasted much longer than a year. We are a county government office and we need a reliable secure shredder. Another office sometimes brought some of their documents for us to shred. I told them that I was ordering a replacement finally, and they ordered one too! You have delivered a budget friendly workhorse.
Unlike the previous shredders this office has purchased, this one performs as described and expected. It handles up to 18 pages easily and quickly. No problem with jams. I also appreciate the bottle of oil that was included with instructions on when and WHY to use it. It is easily applied. Thanks for making a sleek looking space saving shredder that works!
Pros: Quality Construction, Jam Resistance, Safety Features, Quiet Operation, Secure Cut Size, Sheet Capacity, Shreds Credit Cards, Staples and CDs
I would recommend this to a friend!
Response from fellowes.comBy AS, CS, October 29, 2015
Knowing what is important to you is important to us. Thank you for taking the time to contribute your review!
My last Fellowes shredder 120-C2 was commercial grade and pretty good, but after a few years started having repeated jams despite good maintenance. The 125Ci definitely will shred a slightly thicker stack without jams. Long term performance remains to be seen. The biggest downside is you really have to press the paper deep into the slot to trigger the feed mechanism. Sometimes it requires both hands to keep the stack from spreading apart at the bottom and not feeding in straight.
I haven't had any problems with my shredder shredding. It does what it says it will do. It is, however, a very messy shredder. When I pull out the bin, paper shreds that are hanging down from the shredder are dislodged, falling on the floor and the base of the shredder (see attached#. The shred bin liners do not stay in place #see attached image#, so shredded paper ends up at the bottom of the bin. What's more, static electricity keeps shreds attached to the outside of the bin #see attached image.) Finally, when pulling out the bin, shreds fall onto the floor, requiring a sweeping job.
We are sorry for the mess that you are experiencing when emptying your shredder! If you would like, we would be happy to verify that you are suing the correct waste bags with your machine. Our 125Ci unit is designed to be used with item #36054 and these bags should stay in place within the bin. A helpful hint to help reduce the amount of static electricity in the bin of your shredder is to simply run a dryer sheet around the inside walls. Luckily, winter is almost over and you should see an improvement with this issue as the weather begins to change. Thank you for your review and please do not hesitate to contact us directly with any further questions or concerns. Our team can be reached, via phone, at (800) 945-4545.