Customer reviews from Samsung US
Samsung - Galaxy Book5 PRO 360 16" Touch Screen Laptop - Intel Core Ultra 7 with 16GB Memory - 512GB SSD - Gray
Average customer rating
4.8
(327 Reviews)
Rating breakdown 327 reviews
5 Stars
274
4 Stars
36
3 Stars
11
2 Stars
3
1 Star
3
91%of customers recommend this product.
(
93 out of
102)
Customer Reviews for Samsung - Galaxy Book5 PRO 360 16" Touch Screen Laptop - Intel Core Ultra 7 with 16GB Memory - 512GB SSD - Gray
Customer Rating
5
This product is so versatile
on March 18, 2025
Posted by: Moonkeyman37
[This review was collected as part of a promotion.] The Book5 pro 360 is extremely good and an all round laptop for think like school, work and even gaming. The connectivity across the system is smooth so it's seamless actions across apps is smooth and amazing. For the price however I would still expect more. Something like haptic feedback for the mouse pad, the screen being at least 4k and the keyboard being easier to click would be better, some small thing would really make it 100x better. Some people complain about having 16 GB of RAM isn't enough, but at the same time, for it not being advertised as a gaming laptop, it's enough to still be able touse properly. Other than small little things to fix, the Book5 Pro 36p is still an amazing laptop. I'm able to take notes with the S pen and since it basically turns into a laptop, it makes it way easier to take notes. Other Samsung products makes this laptop better as well with being able to transfer things a lot faster especially needed for school. Overall this laptop is very well rounded for all things anyone wants to do like school, work and gaming.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy has come a long way!
on February 25, 2025
Posted by: Galaxy4life
[This review was collected as part of a promotion.] I love how seamless it is between my galaxy phone and laptop. Drag and drop, pick up where I left off, saved files across devices. I'm a huge fan of Surface devices but Galaxy is making it easier to switch for the integration it has. Long battery life to work and watch shows. Not much this can't do.
Value
5
Written by a customer while visiting Samsung US
Posted by: Alex
from Long Beach, MS
Verified Purchase:Yes
Bought for my wife who has been wanting a laptop for the longest! She says it's amazing! The game features are excellent and the fact you can turn it into a tablet if you need to. The laptop runs smooth and the things you can do with it feel endless.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
Expertise:Beginner
Verified Purchase:Yes
If you're one who is used to having a couple of programs and an open browser with multiple tabs, go for the 32 GB which isn't sold here. 16 isn't enough for heavy multitasking.
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
3
Value
3
Response from Samsung USBy R&R Team, August 11, 2025
Hello Monk,
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Book5 Pro 360. We appreciate your feedback as it allows us to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy Book5 Pro 360 and the Galaxy Book5 Pro are high-performance laptops with intelligent Copilot+ PC and Galaxy AI features and powerful Intel Core Ultra 7 (Series 2) processors which are great for intensive workloads and features an NPU capable of up to 47 TOPS, a CPU with up to 18% and GPU with up to 16% improved performance when compared with Galaxy Book4 Pro 360 model. Feel free to check out the resources shared below to help resolve what you may be experiencing with the performance of our device. If you have any questions for us afterward or if you would like any further assistance, please feel free to contact Samsung Support. Thank you for being a treasured Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Book5 Pro 360
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro-360/
Samsung PC runs slowly or freezes
https://www.samsung.com/us/support/troubleshoot/TSG10001509/
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Book5 Pro 360. We appreciate your feedback as it allows us to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy Book5 Pro 360 and the Galaxy Book5 Pro are high-performance laptops with intelligent Copilot+ PC and Galaxy AI features and powerful Intel Core Ultra 7 (Series 2) processors which are great for intensive workloads and features an NPU capable of up to 47 TOPS, a CPU with up to 18% and GPU with up to 16% improved performance when compared with Galaxy Book4 Pro 360 model. Feel free to check out the resources shared below to help resolve what you may be experiencing with the performance of our device. If you have any questions for us afterward or if you would like any further assistance, please feel free to contact Samsung Support. Thank you for being a treasured Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Book5 Pro 360
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro-360/
Samsung PC runs slowly or freezes
https://www.samsung.com/us/support/troubleshoot/TSG10001509/
Written by a customer while visiting Samsung US
Posted by: Brentb
Verified Purchase:Yes
So far, the battery life has been outstanding, the performance had been great. A slight negative is the size of the tracking pad. It is a little large and compresses the keyboard. It takes getting used to but is ok.
Written by a customer while visiting Samsung US
Customer Rating
5
My second laptop
on February 9, 2025
Posted by: Michael9
[This review was collected as part of a promotion.] I purchased another brand a few months ago and sent it back after two weeks. Big bulky small screen, just not a good match for what I wanted. Now This Samsung, from packaging on has been nothing but impressive. Slim and beautiful to look at. Big vibrant touch screen. Seemless bond between my phone. Can even drag from device to device. Fold in half and have an extraordinary tablet. Entire experience is amazing.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing Device
on February 18, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] I love how fast it is, with seamless actions across apps. The beautiful HDR display, and ease of use with all of my Samsung devices is a huge plus. The 360 model turning into tablet mode has great functionality, and the included S pen furthers the functionality of the device. It was a great buy.
Value
5
Written by a customer while visiting Samsung US
Posted by: Mike
from Arkansas
Expertise:Beginner
Verified Purchase:Yes
It's a real nice laptop but using my phone is quicker and simpler
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
5
Value
3
Response from Samsung USBy R&R Team, February 24, 2025
Good day Mike,
Thank you for finding the time to share your thoughts with us about your Samsung Galaxy Book5 Pro 360. We value your honesty as we improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your PC is performing slowly, freezing, or locking up, there could be a lot of causes. Feel free to check out, "Samsung PC runs slowly or freezes" to help resolve what you may be experiencing with your Galaxy Book5 Pro 360. If you have any questions for us afterward or if you would like any further assistance, please do not hesitate to contact Samsung Support at your earliest convenience. Thank you for being an unwavering Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
"Samsung PC runs slowly or freezes"
https://www.samsung.com/us/support/troubleshoot/TSG10001509/
Thank you for finding the time to share your thoughts with us about your Samsung Galaxy Book5 Pro 360. We value your honesty as we improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your PC is performing slowly, freezing, or locking up, there could be a lot of causes. Feel free to check out, "Samsung PC runs slowly or freezes" to help resolve what you may be experiencing with your Galaxy Book5 Pro 360. If you have any questions for us afterward or if you would like any further assistance, please do not hesitate to contact Samsung Support at your earliest convenience. Thank you for being an unwavering Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
"Samsung PC runs slowly or freezes"
https://www.samsung.com/us/support/troubleshoot/TSG10001509/
Written by a customer while visiting Samsung US