Customer reviews from Samsung US
Samsung - Galaxy Book5 360 15.6" Touch Screen Laptop - Intel Core Ultra 7 with 16GB Memory - 512GB SSD - Gray
Average customer rating
4.7
(330 Reviews)
Rating breakdown 330 reviews
5 Stars
274
4 Stars
36
3 Stars
12
2 Stars
5
1 Star
3
90%of customers recommend this product.
(
93 out of
103)
Customer Reviews for Samsung - Galaxy Book5 360 15.6" Touch Screen Laptop - Intel Core Ultra 7 with 16GB Memory - 512GB SSD - Gray
Customer Rating
3
This product has great features
on June 10, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] I'm using it for TikTok . It's great to have a extra device !
Value
3
Response from Samsung USBy R&R Team, June 11, 2026
Hello Mistyhayes,
Thank you for taking the time to reach out and share your feedback with us regarding your experience using the Samsung Galaxy Book5 Pro 360. We appreciate the time you've taken to share your insights. We're thrilled to hear how pleased you've been with the purchase of your Galaxy Book5 Pro 360. The Galaxy Book5 Pro 360 is an elite, ultra-slim 2-in-1 Copilot+ PC featuring an Intel Core Ultra (Series 2) processor with up to 47 NPU TOPS. It combines exceptional battery life, immersive audiovisuals, and the signature S Pen into a highly versatile convertible form factor. Its 360-degree hinge allows for seamless transitions between clamshell laptop, tent, and tablet modes. If you would like to share additional thoughts with us or if you would like any further assistance, please feel free to reach out to Samsung Support. Thank you for choosing Samsung!
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Book5 Pro 360
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro-360/
Thank you for taking the time to reach out and share your feedback with us regarding your experience using the Samsung Galaxy Book5 Pro 360. We appreciate the time you've taken to share your insights. We're thrilled to hear how pleased you've been with the purchase of your Galaxy Book5 Pro 360. The Galaxy Book5 Pro 360 is an elite, ultra-slim 2-in-1 Copilot+ PC featuring an Intel Core Ultra (Series 2) processor with up to 47 NPU TOPS. It combines exceptional battery life, immersive audiovisuals, and the signature S Pen into a highly versatile convertible form factor. Its 360-degree hinge allows for seamless transitions between clamshell laptop, tent, and tablet modes. If you would like to share additional thoughts with us or if you would like any further assistance, please feel free to reach out to Samsung Support. Thank you for choosing Samsung!
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Book5 Pro 360
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro-360/
Written by a customer while visiting Samsung US
Customer Rating
2
Poor performance
on June 16, 2026
Posted by: OohGotty
Burns through the battery when it's fully off. When you start it up from sleep mode it's super slow. The screen is great but rhe battery and the performance makes this not worth it.
Response from Samsung USBy R&R Team, June 17, 2026
Salutations OohGotty,
Thank you for reaching out to share your thoughts with us regarding your experience using the Samsung Galaxy Book5 Pro 360. Your feedback is invaluable to us as we continue to improve our product line to align with the needs of our customers. Samsung provides a 12-month warranty on your PC for manufacturing defects in materials and workmanship. If the battery on your PC doesn't feel like it lasts that long anymore, don't lose hope. A function called Smart Battery Calibration can help reset your battery's performance and recalibrate its minimum and maximum charge so you can keep using it to its current maximum capacity. If your PC is performing slowly, freezing, or locking up, there could be a lot of causes for this behavior. Feel free to review the resources linked below to look into some of the most common things that can affect your device's overall performance. If you have any questions for us or if you would like further assistance after doing so, feel free to reach out to Samsung Support. We're happy to listen and work toward a better experience for our customers. Thank you for being a loyal Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Book5 Pro 360
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro-360/
Reduced battery life on Samsung PC
https://www.samsung.com/us/support/troubleshoot/TSG10001517/
Samsung PC runs slowly or freezes
https://www.samsung.com/us/support/troubleshoot/TSG10001509/
Thank you for reaching out to share your thoughts with us regarding your experience using the Samsung Galaxy Book5 Pro 360. Your feedback is invaluable to us as we continue to improve our product line to align with the needs of our customers. Samsung provides a 12-month warranty on your PC for manufacturing defects in materials and workmanship. If the battery on your PC doesn't feel like it lasts that long anymore, don't lose hope. A function called Smart Battery Calibration can help reset your battery's performance and recalibrate its minimum and maximum charge so you can keep using it to its current maximum capacity. If your PC is performing slowly, freezing, or locking up, there could be a lot of causes for this behavior. Feel free to review the resources linked below to look into some of the most common things that can affect your device's overall performance. If you have any questions for us or if you would like further assistance after doing so, feel free to reach out to Samsung Support. We're happy to listen and work toward a better experience for our customers. Thank you for being a loyal Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Book5 Pro 360
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro-360/
Reduced battery life on Samsung PC
https://www.samsung.com/us/support/troubleshoot/TSG10001517/
Samsung PC runs slowly or freezes
https://www.samsung.com/us/support/troubleshoot/TSG10001509/
Written by a customer while visiting Samsung US