DisplayPort above the HDMI port causes the external monitor to flicker every 10 seconds or so. Each time it takes 1 to 2 seconds for the screen to come back. Sometimes the screen sequences through red, green, blue, white and black repeatedly. I've tried swapping between monitors and the issue follows the port on the dock. Tried a second dock with same results. My work around, while I wait for this case to be escalated, is to use a USB-C to DisplayPort cable and use one of the two USB-C ports on the dock. Note that I am using this dock with a new ThinkPad P16s. Firmware was downgraded, upgraded, driver on PC upgraded. Apart from this rather significant flaw, it doesn't work too bad. I've had one other display issue using the HDMI port where the screen kept going blurry. Unplugging and plugging in the dock fixed that.
Response from lenovo.comBy Poornima_Lenovo, Customer Service, December 19, 2023
Thank you for taking time to provide feedback on your experience with our Lenovo product. We are sorry that you are not satisfied with our Lenovo product. It is our intention to make our product that makes our customers happy. We request you to pass on your concern to our technical team who will see to it that the issue gets fixed as early as possible.
Please contact our technical support team at https://support.lenovo.com/ca/en/ for further assistance.
(This review was collected as part of a promotion.) Extremely expensive docks that constantly need to be restarted to work properly. This is unfortunately a recurring and consistent issue we have experienced with every version of the ThinkPad Thunderbolt docks from the first versions to this newer version.
It is at best marginally better than plugging all the cables in manually, and if the office weren't the one paying for it, I would never buy it.
Response from lenovo.comBy Poornima_Lenovo, Customer Service, December 5, 2023
Thank you for taking time to provide feedback on your experience with our Lenovo product. We are sorry that you are not satisfied with our Lenovo product. It is our intention to make our product that makes our customers happy. We request you to pass on your concern to our technical team who will see to it that the issue gets fixed as early as possible.
Please contact our technical support team at https://support.lenovo.com/ca/en/ for further assistance.
Please let us know if this helps!
Your Respectfully, Poornima_Lenovo
Written by a customer while visiting lenovo.com
Customer Rating
1
Exterior monitors flicker to black screen randomly
on September 28, 2023
Posted by: PDM Inc
from Hmailton, Ontario
(This review was collected as part of a promotion.) I ahve two external monitors connected to this dock. Everytime I try to stream a video the external monitors go black. Lenovo tech support has replaced the docking station 3 times and every one has the same issue. They say they are working on a solution, but cannot say when that will happen. For now, if you are considering a docking station, maybe look at another compatible brand.
(This review was collected as part of a promotion.) I bought this docking station for my ThinkPad T15g Gen 2, it works flawlessly and gives me instant access to connected peripherials which boosts productivity. Highly recommened for ThinkPads with Thunderbolt 4 ports!
(This review was collected as part of a promotion.) Reliable, fast and sleek design. Works perfectly with my P16, instantaneous startup and super fast with my monitors and external drives.
(This review was collected as part of a promotion.) Dock hyper puissant pour ma machine, j'ai un laptop Dell Precision 5550 et il fonctionne a merveille avec mes 4 moniteurs