Customer reviews from brother-usa.com
Brother - Skitch PP-1 Embroidery Machine with Artspira App - Black
Average customer rating
3.4
(55 Reviews)
Rating breakdown 55 reviews
5 Stars
23
4 Stars
9
3 Stars
5
2 Stars
4
1 Star
14
Customer Reviews for Brother - Skitch PP-1 Embroidery Machine with Artspira App - Black
Customer Rating
4
Unique Embroidery Machine for Beginners!! 💜
on August 27, 2024
Posted by:Â AliciaMarieCreations
from Whitehall,PA
I absolutely LOVE my Skitch PP1. I have completed several projects thus far on my machine that came out wonderfully. The only problem I came across thus far is finding replacement parts for my machine at local dealers. I worry that if something becomes broken I won’t be able to fix it properly. This machine works great for small designs and baby clothing with a 4x4 hoop size. My favorite features are the magnetic hoop and the free arm. I have been venturing with a variety of different materials (some work better than others)! Recommend for beginners to embroidery design!
Written by a customer while visiting brother-usa.com
Customer Rating
1
Not recommended
on August 13, 2024
Posted by:Â Maureen A
This looked like a great idea, but it just doesn’t work reliably. The bobbin turns during operation, breaking needles and thread.
Response from brother-usa.comBy Brother Customer Service, August 13, 2024
We understand you are experiencing issues with your Brother PP1 not working properly. We'd like to help. Please contact Brother USA support team at https://brother-usa.com/supportÂ
Written by a customer while visiting brother-usa.com
Customer Rating
5
Great Machine + App
on July 29, 2024
Posted by:Â TailormadeTae
I absolutely love my Skitch! The smaller hoop is not an issue because the ease of hooping makes up for that and some. The ease of the machine+app in general in sort of mind blowing. I see a lot of complaints about limits with the machine but as long as you pick the right projects to do, it’s a step up from Brother other machines and I’m looking forward to bigger hoops, but I’m not waiting. This is a real, UNPAID review so don’t get it twisted and stop listening to those Karens.
Written by a customer while visiting brother-usa.com
Customer Rating
1
Great idea poor execution.
on July 9, 2024
Posted by:Â Jason M
from Tuolumne, CA
Purchased the Skitch PP1 with high hopes of starting a fun new hobby. Huge disappointment. First the software. If you don't have an iPad or Android tablet don't bother. Trying to use your phone to manage and adjust your work is terrible. There is no computer option and you have no choice but to pay a monthly fee (eventually) and send everything through the Artspria app. Next the product, the first patch run I made turned out pretty good but text was very difficult to get consistent. Second run of the same patch was frustrating. Lot's of thread jam's and cutter was functioning intermittently. Third run of the same patch was a disaster. Unit jammed on first thread color and it was a mess. Cleaned it all up and made another attempt. Nope. Cutter stopped working and it just jammed each attempt. After about an hour of frustration I packaged it up and sent it back for a refund. Guess I'll find a higher quality used machine to give the new hobby another try.
Response from brother-usa.comBy Brother Customer Service, July 10, 2024
We understand you are experiencing issues with your Brother PP1 not working properly. We’d like to help. Please contact the Brother USA support team at: https://www.brother-usa.com/support
Written by a customer while visiting brother-usa.com
Customer Rating
1
Bad buy
on June 24, 2024
Posted by:Â Nooo
I was excited to get the Brother Skitch Embroidery Machine and was very disappointed when I got it. You have to pay to use the better fonts, designs and you can't use your own design unless you pay a monthly fee. This is not a good buy. Sending it back.
Response from brother-usa.comBy Brother Customer Service, June 26, 2024
I’m sorry to hear that you are planning to return the Brother PP1. If you still have the machine, we’d like an opportunity to help. Please contact us directly at:
https://www.brother-usa.com/support/PP1
https://www.brother-usa.com/support/PP1
Written by a customer while visiting brother-usa.com
Customer Rating
1
Do not buy!!!!
on June 12, 2024
Posted by:Â sadness
from Franklin, Grove, IL
0 stars! This machine and artspira app do not connect, I have to redownload the app everytime I try to use it. Once I get it connected after about an 1 long issue, it starts to have multiple issues and even after i resolved them does not let me finish the job but I do have to delete and redownload the app again to reconnect. I have not gotten one complete project done, I think Ive tried atleast 20 at this point. I would like my money back on thi machine.
Response from brother-usa.comBy Brother Customer Service, June 14, 2024
I’m sorry to hear that you are having connectivity issues with the Brother PP1 and you are planning to return the Brother PP1. If you still have the machine, we’d like an opportunity to help. Please contact us directly at:
https://www.brother-usa.com/products/PP1
https://www.brother-usa.com/products/PP1
Written by a customer while visiting brother-usa.com
Customer Rating
1
Glorified boat anchor
on May 3, 2024
Posted by:Â PissTakeCompany
from Sydney, Australia
PP1 is Not even worth 1 star. Purchased this horrible product to be locked out via the Artspira App that does not work in Australia. Still no solution. I think generally Brother hate creation. Fix the app.
Was looking at other Brother products to expand but this experience has me shopping to go elsewhere to other companies for embroidery machines.
Response from brother-usa.comBy Brother Customer Service, May 9, 2024
We are sorry to hear you are not able to connect the Brother PP1 and Artspira+. The Brother PP1 and Artspira + are not available currently in Australia, so we do not have further steps to assist you with the connection. Thank you for your feedback.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Incredibly easy to use- Brother Embroidery Machine
on March 2, 2024
Posted by:Â scottb65
[This review was collected as part of a promotion.] The machine consistently delivers high-quality stitches with remarkable precision and neatness. Whether working on intricate designs or larger projects, the stitches remain consistent throughout, showcasing the machine's excellent craftsmanship.
Setting up the machine is straightforward, thanks to its intuitive design and clear instructions. Threading is a breeze, and changing designs is seamless with the user-friendly interface. Novices will appreciate the simplicity, while seasoned embroiderers will find it efficient and hassle-free.
Written by a customer while visiting brother-usa.com