Customer reviews from brother-usa.com
Brother - Skitch PP-1 Embroidery Machine with Artspira App - Black
Average customer rating
3.4
(55 Reviews)
Rating breakdown 55 reviews
5 Stars
23
4 Stars
9
3 Stars
5
2 Stars
4
1 Star
14
Customer Reviews for Brother - Skitch PP-1 Embroidery Machine with Artspira App - Black
Customer Rating
2
No working Light
on February 3, 2025
Posted by: Manuel
from Orlando, FL
This Machine doesn't have a Working Light. For the Price that I paid, I had bought other better Embroidery Machine.
Response from brother-usa.comBy Brother Customer Service, February 6, 2025
Thanks for taking the time to review your experience with the Brother Skitch PP1 Single-Needle Embroidery Machine. We appreciate your feedback. If you still need assistance, we would like to help. Please contact the Brother USA support team at: https://www.brother-usa.com/support
Written by a customer while visiting brother-usa.com
Customer Rating
3
Good “BUT”
on January 20, 2025
Posted by: GramR
from Wyoming
Good machine “but”. Would be better with a usb port
Response from brother-usa.comBy Brother Customer Service, January 23, 2025
Thanks for taking the time to review your experience with the Brother PP1 We appreciate your feedback. If you still need assistance, we would like to help. Please contact the Brother USA support team at: https://www.brother-usa.com/support
Written by a customer while visiting brother-usa.com
Customer Rating
5
Brother Skitch PP1 Single-Needle Embroidery Machin
on January 20, 2025
Posted by: Sandy
from Shepherd tx 77371
I love my brother Skitch PP1 Single-Needle Embroidery Machine
Written by a customer while visiting brother-usa.com
Customer Rating
1
Waste of time and money, DO NOT BUY!
on November 10, 2024
Posted by: TPeterson44
from Minnesota
I have had my Skitch for 3 weeks now and have yet to make a completed design. I have broken and bent a dozen needles, countless number or snags and ruined projects, my bobbin case is chewed up and needs to be replaced, I have never been so disappointed in a name brand product before. don't waste your time or money!
Response from brother-usa.comBy Brother Customer Service, November 12, 2024
Thanks for taking the time to review your experience with the Brother PP1. We appreciate your feedback. I’m sorry to hear that you are having some issues with the Brother PP1. I sincerely apologize for any inconvenience this issue may have caused you. We’d like an opportunity to help. Please contact us directly at:
https://www.brother-usa.com/support/PP1
https://www.brother-usa.com/support/PP1
Written by a customer while visiting brother-usa.com
Customer Rating
1
Money wasted
on October 25, 2024
Posted by: Jimmy
from Altamonte springs,FL
Bobbin case get stuck often,I already bought a couple brand new bobbin cases bit it keeping getting stuck
Response from brother-usa.comBy Brother Customer Service, October 28, 2024
Thanks for taking the time to review your experience with the Brother PP1. We appreciate your feedback. I’m sorry to hear that you are having bobbins issues with the Brother PP1. I apologize for any inconvenience this issue may have caused you. We can help with that. I have included a link to the FAQ answer that should assist you. Please follow all the steps listed in the following link:
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32409300001/workspaceContext/workspace/processedPrint/Answer/186106
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32409300001/workspaceContext/workspace/processedPrint/Answer/185067
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32409300001/workspaceContext/workspace/processedPrint/Answer/185068
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32409300001/workspaceContext/workspace/processedPrint/Answer/186111
If you still have difficulties please contact Brother Customer Service at:
https://www.brother-usa.com/support/PP1
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32409300001/workspaceContext/workspace/processedPrint/Answer/186106
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32409300001/workspaceContext/workspace/processedPrint/Answer/185067
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32409300001/workspaceContext/workspace/processedPrint/Answer/185068
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32409300001/workspaceContext/workspace/processedPrint/Answer/186111
If you still have difficulties please contact Brother Customer Service at:
https://www.brother-usa.com/support/PP1
Written by a customer while visiting brother-usa.com
Customer Rating
1
Not happy with it at all
on October 14, 2024
Posted by: Jameel
from Boston MA
I have had a bunch of issues with the machine also the happy has an issue converting small text
Response from brother-usa.comBy Brother Customer Service, October 16, 2024
Thanks for taking the time to review your experience with the Brother PP1. We appreciate your feedback. I’m sorry to hear that you are having some issues with the Brother PP1. I sincerely apologize for any inconvenience this issue may have caused you. We’d like an opportunity to help. Please contact us directly at:
https://www.brother-usa.com/support/PP1
https://www.brother-usa.com/support/PP1
Written by a customer while visiting brother-usa.com
Customer Rating
5
Awesome machine
on September 17, 2024
Posted by: Bryonie
from Pasco County Florida
Does nice small patterns. Did some fabulous oneze for my Grandson
Written by a customer while visiting brother-usa.com
Customer Rating
5
Love To Stich With My Skitsh!
on September 12, 2024
Posted by: Custom Designs by Deb
I love this little machine. It is so portable and handy. The online stitches are amazing! I use this in my business when I need to do small monograming type jobs and it has been a game changer!
Written by a customer while visiting brother-usa.com