Customer reviews from https://www.asus.com
ASUS - Vivobook 16 16" FHD+ Laptop - Copilot+ PC - Snapdragon X with 16GB Memory - 512GB SSD - Quiet Blue
Average customer rating
3.7
(3 Reviews)
Rating breakdown 3 reviews
5 Stars
2
4 Stars
0
3 Stars
0
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0
1 Star
1
0%of customers recommend this product.
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0 out of
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Customer Reviews for ASUS - Vivobook 16 16" FHD+ Laptop - Copilot+ PC - Snapdragon X with 16GB Memory - 512GB SSD - Quiet Blue
Posted by: Mary D.
Frequency of use:Daily
Verified Purchase:Yes
The touch pad is terrible. There are no buttons for left and right click. You have to be lucky enough to touch it in the right place. Plus, the cursor seems to fly out of place on its own - almost constantly. I'm very unhappy with it.
No, I would not recommend this to a friend.
Response from https://www.asus.comBy CLM, July 14, 2026
Dear Mary D,
Thank you for your comment.
We certainly understand your disappointment with the laptop and the inconvenience this may have caused if you are experiencing issues with the touchpad. It is a smart device, you need to allow some time to get used to the multi-touch function of the pad. For helpful tips on how to use the touchpad: https://www.asus.com/us/support/faq/1041464/. To improve the touchpad responsiveness and stability, ensure the Windows, chipset and touchpad drivers are up to date. Updates for this laptop are posted at: . Additionally, if you are accessing web applications, check if this laptop has access to an established router and internet service is working properly since poor and unstable internet connection will affect the responsiveness of the touchpad.
Should you need further assistance, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Thank you for your comment.
We certainly understand your disappointment with the laptop and the inconvenience this may have caused if you are experiencing issues with the touchpad. It is a smart device, you need to allow some time to get used to the multi-touch function of the pad. For helpful tips on how to use the touchpad: https://www.asus.com/us/support/faq/1041464/. To improve the touchpad responsiveness and stability, ensure the Windows, chipset and touchpad drivers are up to date. Updates for this laptop are posted at: . Additionally, if you are accessing web applications, check if this laptop has access to an established router and internet service is working properly since poor and unstable internet connection will affect the responsiveness of the touchpad.
Should you need further assistance, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: XD_D
Frequency of use:Daily
Verified Purchase:Yes
Like the face scanner. Also the key pad is nice on ur fingers. Runs fast and doesn’t get stuck.
Written by a customer while visiting https://www.asus.com
Posted by: tommy joe
Frequency of use:Daily
Verified Purchase:Yes
Just got it Monday and setup so only 2 days but enjoying features speed and overall performance
Written by a customer while visiting https://www.asus.com