Customer reviews from Samsung US
Samsung - Galaxy Book5 PRO 16" Touch Screen Laptop - Intel Core Ultra 7 with 32GB Memory - 1TB SSD - Gray
Average customer rating
4.8
(328 Reviews)
Rating breakdown 328 reviews
5 Stars
274
4 Stars
36
3 Stars
11
2 Stars
4
1 Star
3
90%of customers recommend this product.
(
93 out of
103)
Customer Reviews for Samsung - Galaxy Book5 PRO 16" Touch Screen Laptop - Intel Core Ultra 7 with 32GB Memory - 1TB SSD - Gray
Posted by: POOO
from TN
Expertise:Intermediate
Verified Purchase:Yes
The system is constantly cutting on and off. When I move the laptop it cuts off. Not worth the money. Need to send back
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
3
Value
1
Response from Samsung USBy R&R Team, June 18, 2025
Hey,
Thank you for finding the time out of your day to share your experience with using your Samsung Galaxy Book5 Pro 360. Your feedback is invaluable to us as we strive to provide the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your PC won't boot up properly and Windows is not functioning, there are a few things you can try to resolve the issue. Start off by trying to boot into Safe Mode. If successful, you can identify and remove or fix the problem preventing you from booting normally, like uninstalling a new driver or program that's causing the issue. You can also try restoring your PC to an earlier time when it worked better. And if all else fails, you can reset your PC back to out-of-the-box status (although you can keep your documents and files). Please take a moment to review, "Samsung PC turns on, but doesn't start or boot into Windows" to help resolve what you've described to be experiencing with your Galaxy Book5 Pro 360. Let us know if you would like any further assistance afterward by reaching out to Samsung Support. Thank you for being a trustworthy Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Samsung PC turns on, but doesn't start or boot into Windows
https://www.samsung.com/us/support/troubleshoot/TSG10003194/
Galaxy Book5 Pro 360
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro-360/
Thank you for finding the time out of your day to share your experience with using your Samsung Galaxy Book5 Pro 360. Your feedback is invaluable to us as we strive to provide the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your PC won't boot up properly and Windows is not functioning, there are a few things you can try to resolve the issue. Start off by trying to boot into Safe Mode. If successful, you can identify and remove or fix the problem preventing you from booting normally, like uninstalling a new driver or program that's causing the issue. You can also try restoring your PC to an earlier time when it worked better. And if all else fails, you can reset your PC back to out-of-the-box status (although you can keep your documents and files). Please take a moment to review, "Samsung PC turns on, but doesn't start or boot into Windows" to help resolve what you've described to be experiencing with your Galaxy Book5 Pro 360. Let us know if you would like any further assistance afterward by reaching out to Samsung Support. Thank you for being a trustworthy Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Samsung PC turns on, but doesn't start or boot into Windows
https://www.samsung.com/us/support/troubleshoot/TSG10003194/
Galaxy Book5 Pro 360
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro-360/
Written by a customer while visiting Samsung US
Customer Rating
5
Product review
on October 16, 2024
Posted by: Saveyshopper013
[This review was collected as part of a promotion.] The galaxy ai functions very effectively and is a joy to have the privilege of using.
Value
5
Written by a customer while visiting Samsung US
Posted by: TruBluGreg
from Savannah, Ga
Expertise:Intermediate
Verified Purchase:Yes
Great super light, thin, and works seamless with your Samsung phone.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome
on October 15, 2024
Posted by: Maxs
I love it,it's the best yet.I swear!!!!!!!!!!!..........
Written by a customer while visiting Samsung US
Customer Rating
5
Laptop new
on March 11, 2025
Posted by: Lovestoshop
[This review was collected as part of a promotion.] I really appreciate your time and I would love to get me that laptop
Value
5
Written by a customer while visiting Samsung US
Posted by: Stacy Cross
from Houston Texas
Expertise:Intermediate
Verified Purchase:Yes
This laptop is excellent! It lasts at least 23 hours on a single charge, allowing me to get so much work done while also streaming my favorite movies. Thank you, Samsung, for creating this amazing device. I'm having so much fun with my Galaxy Book5 Pro 360!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Kimberly
from Homestead fl
Verified Purchase:Yes
The Samsung Galaxy Book5 Pro 360 16" is a versatile 2-in-1 laptop featuring a stunning AMOLED display, powerful Intel Core Ultra 7 processor, and ample 1TB SSD storage. Its sleek, lightweight design and 360-degree hinge provide great both productivity and entertainment. With a long-lasting battery life of up to 24 hours, it is ideal for all-day use. The integrated Intel Arc graphics enhance creative tasks, making it a reliable choice for professionals and creatives alike. However, the keyboard might feel uncomfortable during extended typing sessions, and some AI features may not meet all expectations. Overall, it stands out as a high-performing, portable device that excels in both functionality and style.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Touring
from University Place, WA
Expertise:Intermediate
Verified Purchase:Yes
Really great laptop. Slim, great performance and the screen/pen combo is great. Very happy with picking this up. Thanks Samusung!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US