Customer reviews from Samsung US
Samsung - Galaxy Book5 PRO 16" Touch Screen Laptop - Intel Core Ultra 7 with 32GB Memory - 1TB SSD - Gray
Average customer rating
4.8
(328 Reviews)
Rating breakdown 328 reviews
5 Stars
274
4 Stars
36
3 Stars
11
2 Stars
4
1 Star
3
90%of customers recommend this product.
(
93 out of
103)
Customer Reviews for Samsung - Galaxy Book5 PRO 16" Touch Screen Laptop - Intel Core Ultra 7 with 32GB Memory - 1TB SSD - Gray
Customer Rating
1
dont buy
on September 1, 2025
Posted by: jreyes
terrible battery, its a lie it lasts 25 hours, i bought this computer because of the battery and it disappointed me
Response from Samsung USBy R&R Team, May 8, 2026
Hello Jreyes,
Thank you for reaching out to share your thoughts with us about your experience using the Samsung Galaxy Book5 Pro. Your constructive feedback allows us to make improvements on our devices. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. If your Galaxy Book5 Pro battery just doesn't feel like it lasts that long anymore, don't lose hope. A function called Smart Battery Calibration can help reset your battery's performance and recalibrate its minimum and maximum charge so you can keep using it to its current maximum capacity. Please take a moment to review, "Reduced battery life on Samsung PC" to help resolve what you may be experiencing with your PC. If you have any questions for us or if you would like further assistance, please do not hesitate to contact Samsung Support at your leisure. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Book5 Pro
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro/
Reduced battery life on Samsung PC
https://www.samsung.com/us/support/troubleshoot/TSG10001517/
Thank you for reaching out to share your thoughts with us about your experience using the Samsung Galaxy Book5 Pro. Your constructive feedback allows us to make improvements on our devices. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. If your Galaxy Book5 Pro battery just doesn't feel like it lasts that long anymore, don't lose hope. A function called Smart Battery Calibration can help reset your battery's performance and recalibrate its minimum and maximum charge so you can keep using it to its current maximum capacity. Please take a moment to review, "Reduced battery life on Samsung PC" to help resolve what you may be experiencing with your PC. If you have any questions for us or if you would like further assistance, please do not hesitate to contact Samsung Support at your leisure. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Book5 Pro
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro/
Reduced battery life on Samsung PC
https://www.samsung.com/us/support/troubleshoot/TSG10001517/
Written by a customer while visiting Samsung US
Posted by: Christina
from California
Expertise:Expert
Verified Purchase:Yes
🌟🌟🌟🌟🌟
I am absolutely thrilled with my purchase! The Galaxy Book5 Pro 360 16" is an outstanding machine.
The laptop's performance is truly exceptional—the Intel® Core™ Ultra 7 handles everything I throw at it with incredible speed and responsiveness. Multitasking is seamless, and the large 1Tb storage provides plenty of room for all my files.
Beyond the power, the design is stunningly beautiful. The gray finish is sleek and professional, and the 360-degree hinge adds amazing versatility.
This has been a choice I absolutely do not regret. A fantastic combination of high performance and elegant design!
I am absolutely thrilled with my purchase! The Galaxy Book5 Pro 360 16" is an outstanding machine.
The laptop's performance is truly exceptional—the Intel® Core™ Ultra 7 handles everything I throw at it with incredible speed and responsiveness. Multitasking is seamless, and the large 1Tb storage provides plenty of room for all my files.
Beyond the power, the design is stunningly beautiful. The gray finish is sleek and professional, and the 360-degree hinge adds amazing versatility.
This has been a choice I absolutely do not regret. A fantastic combination of high performance and elegant design!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Easy to Use!
on April 13, 2026
Posted by: LoveGalaxyAI
[This review was collected as part of a promotion.] The Galaxy AI features make it so much easier to use my laptop and quicker to get assignments done
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung book 5 pro 360
on November 8, 2024
Posted by: Bob S
from North port Florida
Expertise:Intermediate
Upgraded from a Samsung tab s8 ultra to the book 5 pro 360..Love it. It's a true windows computer, unlike the tab so ultra impersonating as a laptop. Even with the S8 keyboard case, it was unusable on ur lap to type. This new book 5 pro 360 is the best of both worlds. You'll love it.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
All in one!
on December 5, 2025
Posted by: PVSSYMONSTER
[This review was collected as part of a promotion.] I’ve been using the Galaxy Book 5 Pro 360 for a while now, and it has quickly become my favorite device. The AMOLED touchscreen is extremely sharp and vibrant, and switching between laptop and tablet mode feels smooth and natural. Performance is fast with no lag, even when multitasking or running heavier programs.
What really stands out is how well it connects with my Galaxy phone—features like Quick Share and Multi Control make the whole setup feel seamless. The S-Pen is precise and great for notes and editing. Battery life has also been impressive, easily lasting through a full day of work.
Overall, this is a powerful, lightweight, and premium 2-in-1 that delivers everything I need. I highly recommend it to anyone looking for a reliable and versatile laptop.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung does it again!
on February 5, 2025
Posted by: peeps
Expertise:Intermediate
I bought that about 3 weeks ago n I only wish I would have bought it sooner. this configuration is everything I need n has not let me down..it's so fast n responsive...the display is flawless and looks amazing. is surprising quite even in performance mode...the metal chassis feels amazing..
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, February 6, 2025
Hey Peeps,
Thank you for taking the time to share your thoughts with us regarding your new Galaxy Book5 Pro 360. Your feedback is appreciated as we strive to be innovative while improving the design and functionality of our product line. It's wonderful to hear that you have been able to enjoy the performance and features that your device has to offer. It makes us beam with pride, knowing that you have fallen in love with your PC. If you would like to share any other feedback with us or if you would like any further assistance, please let us know by reaching out to Samsung Support. We hope that you continue to enjoy your new Galaxy Book5 Pro 360 to the fullest. Thanks again for choosing Samsung!
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
Thank you for taking the time to share your thoughts with us regarding your new Galaxy Book5 Pro 360. Your feedback is appreciated as we strive to be innovative while improving the design and functionality of our product line. It's wonderful to hear that you have been able to enjoy the performance and features that your device has to offer. It makes us beam with pride, knowing that you have fallen in love with your PC. If you would like to share any other feedback with us or if you would like any further assistance, please let us know by reaching out to Samsung Support. We hope that you continue to enjoy your new Galaxy Book5 Pro 360 to the fullest. Thanks again for choosing Samsung!
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
4
Bow Down!
on November 7, 2024
Posted by: Absurdbeats
from California
Expertise:Expert
The touch screen is very responsive. I love the overall look of the computer. Still bummed out that the camera isn't used for logging in. All in all, it's still a great laptop.
Features
5
Performance
5
Design
4
Value
4
Response from Samsung USBy Social Commerce, November 8, 2024
Hey there Absurdbeats, we appreciate your feedback on your Samsung Galaxy Book5 Pro 360. We couldn't be happier to hear that the touch screen and overall functionality of your laptop are pleasing to you every day. We have provided links to help you further explore your device including the full device manual and the Samsung Support Team. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Randy
Verified Purchase:Yes
Love it. Great graphics and storage capabilities. Everything swapped over from my old unit easily. Runs fast and smooth.
I would recommend this to a friend!
Written by a customer while visiting Samsung US