Customer reviews from Samsung US
Samsung - Galaxy Book5 PRO 16" Touch Screen Laptop - Intel Core Ultra 7 with 32GB Memory - 1TB SSD - Gray
Average customer rating
4.8
(328 Reviews)
Rating breakdown 328 reviews
5 Stars
274
4 Stars
36
3 Stars
11
2 Stars
4
1 Star
3
90%of customers recommend this product.
(
93 out of
103)
Customer Reviews for Samsung - Galaxy Book5 PRO 16" Touch Screen Laptop - Intel Core Ultra 7 with 32GB Memory - 1TB SSD - Gray
Posted by: Bunmi Owolabi
from Omaha, NE
Expertise:Intermediate
Verified Purchase:Yes
It is a good PC... it does have some bugs like the auto-rotate fails once in a while, the S-pen menu is laggy when the button is pushed and the actions too, the battery doesn't last as long as predicted.
Windows spotlight for the lockscreen doesn't work at all and other lockscreen options.
Windows spotlight for the lockscreen doesn't work at all and other lockscreen options.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Steph B
from East Coast USA
Expertise:Intermediate
Verified Purchase:Yes
I always enjoy Samsung products. I upgraded from the Book2 Pro 360. Smooth transition.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Kevin
from Las Vegas, NV
Expertise:Intermediate
Verified Purchase:Yes
I've had my Galaxy Book5 Pro 360 for about a month. While I'm not getting the "all day battery" that was advertised, I am getting much more battery life than I was getting with my Book2. I love the massive amount of memory and speed of this laptop. It is perfect for what I need it for.
I would recommend this to a friend!
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Luminita
from GA
Expertise:Intermediate
Verified Purchase:Yes
I recently started using the Galaxy Book5, and so far it’s exceeded my expectations. From multitasking to everyday work and casual use, it handles everything smoothly. The 15.6″ Full HD screen is bright and easy on the eyes — ideal for work,streaming or browsing. I highly recommend it
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great laptop other than the WIFI.
on November 22, 2024
Posted by: Jack
Expertise:Intermediate
The Galaxy Book 5 Pro 360 is a fantastic laptop in many ways, offering a great balance of premium features, portability, and performance. The standout for me has been the display—it's stunning, vibrant, and sharp, making it a pleasure to use for both work and entertainment. Pair that with the typing experience, which feels crisp and comfortable for long sessions, and the day-to-day speed that handles multitasking effortlessly, and you have a machine that ticks almost every box.
However, my experience with the Wi-Fi performance has been disappointing. Despite trying all the troubleshooting steps—updating drivers, uninstalling and reinstalling them, and testing across different networks—the issues persist. The Wi-Fi disconnects frequently, and when it does connect, the speeds are nowhere near what I get on my Galaxy S24 Ultra using the same network. In fact, I’m seeing nearly a 70% drop in speed on the laptop compared to my phone, which is frustrating for streaming, downloads, and even general browsing.
For a device at this price point, reliable Wi-Fi is a basic expectation. While the core experience of the Galaxy Book 5 Pro 360 is excellent, the connectivity issues seriously undermine its usability. I hope Samsung addresses this with a firmware update soon because it has the potential to be a near-perfect device. Until then, if Wi-Fi reliability is critical for you, I would recommend waiting or looking at alternatives.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
5
Value
2
Response from Samsung USBy Social Commerce, November 25, 2024
Hi Jack, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy Book5 Pro 360 with us. We are happy to hear you are pleased with the display quality and features of your new laptop. We completely understand how important your Wi-Fi connection is to you laptop every day for seamless usage. In addition to the troubleshooting steps you mention with your laptop, we have also shared a link to an additional troubleshooting article we have available. We have also shared a link to the Samsung Support Team if this experience continues and you would like additional assistance. We appreciate you being a Samsung customer. -Elizabeth
Cannot connect Samsung PC to internet
https://www.samsung.com/us/support/troubleshooting/TSG01109558/
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Cannot connect Samsung PC to internet
https://www.samsung.com/us/support/troubleshooting/TSG01109558/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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X
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Written by a customer while visiting Samsung US
Customer Rating
5
Excellent quality
on November 5, 2024
Posted by: Priscilla25
[This review was collected as part of a promotion.] School RN nursing school to further my studies in nursing currently an LVN
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is a gem
on February 14, 2025
Posted by: MiminJeje
[This review was collected as part of a promotion.] The Samsung Galaxy Book5 Pro 360 is a well-rounded 2-in-1 laptop that excels in battery life, display quality, and versatility, making it a great choice for both productivity and entertainment
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Book5 pro 360
on June 30, 2025
Posted by: Love2Samsung
[This review was collected as part of a promotion.] Using my Samsung device with Galaxy AI has completely changed how I interact with my phone every day. The Galaxy AI features are smart, intuitive, and incredibly helpful—especially for multitasking and productivity. I use it for work, entertainment, and even learning new skills.
Galaxy AI helps me summarize documents, translate in real-time, and edit photos and videos with ease. The voice assistant is more accurate than ever and truly feels personalized. Whether I'm streaming shows, gaming, or just browsing, the performance is smooth and lightning-fast.
One of the features I love most is how Galaxy AI helps me stay organized—suggesting responses, summarizing notes, and even drafting messages. It feels like having a personal assistant right in my pocket.
Value
5
Written by a customer while visiting Samsung US