Customer reviews from Samsung US
Samsung - Galaxy Book5 PRO 14" Touch Screen Laptop - Intel Core Ultra 7 with 16GB Memory - 512GB SSD - Gray
Average customer rating
4.7
(350 Reviews)
Rating breakdown 350 reviews
5 Stars
291
4 Stars
37
3 Stars
12
2 Stars
6
1 Star
4
89%of customers recommend this product.
(
93 out of
104)
Customer Reviews for Samsung - Galaxy Book5 PRO 14" Touch Screen Laptop - Intel Core Ultra 7 with 16GB Memory - 512GB SSD - Gray
Posted by: John
Expertise:Intermediate
Verified Purchase:Yes
I love the computer but WIFI has been dropping lately. It maybe a software glitch but not sure yet. Need more time to see what's causing the drops.
Response from Samsung USBy R&R Team, February 20, 2025
Hello John,
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Book5 Pro 360. We appreciate your feedback as it allows us to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The first thing to do when you are having difficulty connecting to the internet is make sure your modem and router are working properly. Reset your modem and router according to the manufacturer's recommendations. Then check out, "Samsung PC will not connect the internet" to conduct some troubleshooting steps on your device to help resolve what you may be experiencing with your connectivity. Let us know if you have any questions for us afterward by reaching out to Samsung Support at your earliest convenience. Thank you for being a treasured Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
"Samsung PC will not connect the internet"
https://www.samsung.com/us/support/troubleshoot/TSG10001424/
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Book5 Pro 360. We appreciate your feedback as it allows us to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The first thing to do when you are having difficulty connecting to the internet is make sure your modem and router are working properly. Reset your modem and router according to the manufacturer's recommendations. Then check out, "Samsung PC will not connect the internet" to conduct some troubleshooting steps on your device to help resolve what you may be experiencing with your connectivity. Let us know if you have any questions for us afterward by reaching out to Samsung Support at your earliest convenience. Thank you for being a treasured Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
"Samsung PC will not connect the internet"
https://www.samsung.com/us/support/troubleshoot/TSG10001424/
Written by a customer while visiting Samsung US
Customer Rating
5
This products has a great thing
on February 19, 2025
Posted by: Nickkf
[This review was collected as part of a promotion.] I need a computer for multiple reasons, as it plays a crucial role in my daily life. First, a computer helps me with work-related tasks, including job searches, applications, and professional communication. Since I am an immigrant looking for employment opportunities, having a computer allows me to access online resources, create resumes, and stay informed about job openings. Additionally, a computer is essential for my powerlifting training because I can track my progress, watch instructional videos, and follow structured workout plans. It also enables me to study for my driving test by taking online practice exams and reviewing learning materials. Beyond work and training, a computer provides entertainment, such as watching videos, playing games, or staying connected with family and friends. With a computer, I can manage important tasks efficiently, learn new skills, and improve my overall productivity. It is a necessary tool for my personal and professional growth.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing Device
on February 18, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] I love how fast it is, with seamless actions across apps. The beautiful HDR display, and ease of use with all of my Samsung devices is a huge plus. The 360 model turning into tablet mode has great functionality, and the included S pen furthers the functionality of the device. It was a great buy.
Value
5
Written by a customer while visiting Samsung US
Posted by: TruBluGreg
from Savannah, Ga
Expertise:Intermediate
Verified Purchase:Yes
Great super light, thin, and works seamless with your Samsung phone.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
5
This product is a gem
on February 14, 2025
Posted by: MiminJeje
[This review was collected as part of a promotion.] The Samsung Galaxy Book5 Pro 360 is a well-rounded 2-in-1 laptop that excels in battery life, display quality, and versatility, making it a great choice for both productivity and entertainment
Value
5
Written by a customer while visiting Samsung US
Posted by: Derrick Cave
Verified Purchase:Yes
Did not come with S Pen as expected so had to order one
Written by a customer while visiting Samsung US
Customer Rating
5
This laptop is worth a look!
on February 12, 2025
Posted by: Mojo327
[This review was collected as part of a promotion.] This laptop is worth a look, especially if you are already embedded in the Samsung ecosystem. Love the cross functionality between devices like they are an extension of each other with seamless action across apps. Samsung is the best money can buy, hands down.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love this machine
on February 11, 2025
Posted by: DeRailEr
[This review was collected as part of a promotion.] There is not a single computer that computes like this one. Top of the line product!
Value
5
Written by a customer while visiting Samsung US